• Care Home
  • Care home

Archived: Clifton Lodge - Southbourne

Overall: Good read more about inspection ratings

16-18 Clifton Road, Bournemouth, Dorset, BH6 3PA (01202) 428598

Provided and run by:
Beechrise Limited

Latest inspection summary

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Background to this inspection

Updated 1 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Clifton Lodge - Southbourne is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection due to a temporary change to our process.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and two relatives by telephone about their experience of the care provided. We spoke with four members of staff including the registered manager, senior healthcare assistant and healthcare assistants. We made observations of interactions and care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included two people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 1 April 2020

About the service

Clifton Lodge - Southbourne is registered to accommodate up to 14 people and provides care and support for older people. The service is split over two floors which were all accessible by stairs or a lift. There were 11 people using the service at time of inspection.

People’s experience of using this service and what we found

People told us they felt safe living at Clifton Lodge - Southbourne. There was enough staff on duty, and they demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and tidy, and signage supported people to orientate themselves around the home. Due to recent government advice for care homes hygiene procedures had been increased. People, their families and staff were involved and supportive of these changes within the home. Staff were supported with regular training and supervision which enabled them to do their job. People had access to healthcare when needed and health assessments were carried out and monitored for all.

People had access to a variety of food and drinks, they were complimentary about this and were given choices. People had comprehensive care plans which were person centred ensuring staff had the information they needed to deliver safe and effective care to people.

People knew how to complain and raise concerns. They were confident that the staff and management would address any issues they had. Feedback was sought on a continual informal and formal basis from people, their relatives and staff.

People were supported to maintain contact with those important to them including family and friends. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals. There was a stable, small staff team and people and staff told us they were one big family.

The management of the service were well respected and people had confidence in them. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 November 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.