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Woodlands Court Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 14 March 2017

This was an unannounced inspection carried out on 10 February 2017.

Woodlands Court Care Home can provide accommodation, nursing and personal care for 54 older people and people who live with dementia. There were 46 people living the service at the time of our inspection. The accommodation is provided in two buildings that are next door to each other. One building is a two storey older property to which staff refer as being the, ‘house’. The other property provides purpose-built single storey accommodation to which staff refer as being the, ‘bungalows’.

The service was run by a company who was the registered provider. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak both about the company and the registered manager we refer to them as being, ‘the registered persons’.

Suitable steps had not always been taken to avoid preventable accidents and parts of the accommodation were not clean. Medicines were not always being managed in the right way. Staff knew how to respond to any concerns that might arise so that people were kept safe from abuse, including financial mistreatment. There were enough staff on duty and background checks had been completed before new staff were appointed.

Some areas of the accommodation were not well decorated or maintained. Staff knew how to care for people in the right way and they had received training and guidance. People enjoyed their meals and were assisted to eat and drink enough. Staff ensured that people received all of the healthcare they needed.

The registered persons had ensured that people’s rights were respected by helping them to make decisions for themselves. The Care Quality Commission is required by law to monitor how registered persons apply the Deprivation of Liberty Safeguards under the Mental Capacity Act 2005 and to report on what we find. These safeguards protect people when they are not able to make decisions for themselves and it is necessary to deprive them of their liberty in order to keep them safe. In relation to this, the registered persons had taken the necessary steps to ensure that people only received lawful care that respected their rights.

People’s right to privacy was not fully promoted. Staff treated people with kindness and compassion. Confidential information was kept private.

People had been consulted about the care they wanted to receive and they had been given all of the assistance they needed. People had been helped to pursue their hobbies and interests and there was a system for quickly and fairly resolving complaints.

Quality checks had not always effectively resolved problems in the running of the service. People had been consulted about the development of their home and the service was run in an open and inclusive way. Good team work was promoted and staff were supported to speak out if they had any concerns. People had benefited from staff acting upon national good practice guidance.

Inspection areas

Safe

Requires improvement

Updated 14 March 2017

The service was not consistently safe.

People had not always been protected from the risk of avoidable accidents.

Parts of the accommodation were not clean.

Medicines were not always managed safely.

Staff knew how to keep people safe from the risk of abuse including financial mistreatment.

There were enough staff on duty.

Background checks had been completed before new staff were employed.

Effective

Requires improvement

Updated 14 March 2017

The service was not consistently effective.

Parts of the accommodation were not well decorated and maintained.

Staff knew how to care for people in the right way and they had received training and guidance.

People had been assisted to eat and drink enough.

Care was provided in a way that ensured people’s legal rights were protected.

People had been assisted to receive all the healthcare attention they needed.

Caring

Requires improvement

Updated 14 March 2017

The service was not consistently caring.

People’s right to privacy was not fully promoted.

Staff were caring, kind and compassionate.

Confidential information was kept private.

Responsive

Good

Updated 14 March 2017

The service was responsive.

People had been consulted about the care they wanted to receive and this had been provided in the right way.

Staff promoted positive outcomes for people who lived with dementia.

People were helped to pursue their hobbies and interests.

There was a system to quickly and fairly resolve complaints.

Well-led

Requires improvement

Updated 14 March 2017

The service was not consistently well led.

Quality checks had not always resulted in problems in the running of the service being quickly put right.

People and their relatives had been asked for their opinions of the service so that their views could be taken into account.

There was good team work and staff had been encouraged to speak out if they had any concerns.

People had benefited from staff acting upon good practice guidance.