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Archived: Bio Luminuex Health Care Limited Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 20 November 2015

The inspection took place on 7 October 2015 and was announced. The provider was given 48

hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. This was the first inspection of this service since it was registered on 19 November 2013.

The service is registered to provide support to adults living in their own homes with personal care. At the time of our inspection six people were using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service and their relatives had positive experiences of the care and service they received.

Safeguarding procedures were in place to ensure people were safe from abuse and staff had knowledge and training about how to identify abuse and keep people safe.

People received their medicines safely as the provider had good procedures to manage and administer medicines.

Risks to people were assessed and managed, including risks associated with moving and

handling, health and personal care, falls and home environment.

There were sufficient numbers of staff to meet people’s needs. Staffing levels were assessed and

monitored and allocated based on individual needs.

All staff were vetted prior to commencing work. Criminal record checks were made on all staff and

essential recruitment documents and records were sought and in place.

Staff were knowledgeable about their responsibilities under the Mental Capacity Act 2005 and policies and procedures were in place to support this.

Staff received core induction, mandatory training and updates to ensure they had essential knowledge and skills they needed. Staff were supported with regular one to one supervision meetings with their manager and their performance, development and support needs were appraised annually.

People were encouraged to eat well and received support where needed. Staff worked with other professionals to ensure people maintained good health and that they had access to ongoing healthcare support. The provider kept records of regular contact with professionals.

People who used the service and their relatives told us that staff were kind and caring and they were treated with dignity and respect. They said staff always visited them at the allocated times.

People were asked about their needs and care preferences, such as preferred times of care before using the service and then at regular intervals to make sure the agreed times suited their needs. Staff understood about people’s needs in relation to their cultural and religious beliefs and respected these.

Care was planned and delivered according to individual assessed needs. Care plans were developed through consultation with people and their relatives and were regularly reviewed to ensure they still suited their individual needs.

Staff spoke well of the management and said they were available whenever they needed and that they received good training and support.

The provider had systems in place to monitor the quality of service. The systems and audits were sufficiently robust, identifying areas running well as well as areas requiring improvement and these were addressed. Overall people were happy with the service.

Inspection areas

Safe

Good

Updated 20 November 2015

The service was safe. People who used the service told us they felt safe and knew what to do if they did not feel safe. Staff were trained and knew how to protect people from harm.

Risks to individuals were assessed and safely managed.

People received their medicines safely.

Staff were appropriately vetted and recruited and were sufficient in numbers to meet people’s needs.

Effective

Good

Updated 20 November 2015

The service was effective. People and their relatives had positive experiences of using the service. Staff knew and understood their individual preferences, care and support needs.

Staff received good supervision, training and support to carry out their duties and responsibilities.

People were encouraged and supported to maintain good nutrition.

Staff worked well with other professionals to ensure people had access to social and healthcare services.

Caring

Good

Updated 20 November 2015

The service was caring. People who used the service and their relatives said staff were kind, caring and treated them with dignity and respect.

People were consulted about their individual preferences and involved in decision-making. Their views were taken into account when planning and delivering their care.

Responsive

Good

Updated 20 November 2015

The service was responsive. The provider planned and delivered care according to people’s individual needs. Care plans were person-centred.

The service was flexible to take into account individual needs and changing circumstances. Staff visited people on time.

Care took into account people’s cultural, communication and language needs.

People knew how to complain and said they had no complaints or concerns.

Well-led

Good

Updated 20 November 2015

The service was well-led. People and relatives who used the service and staff said the service was well managed.

Staff said they received good training and support.

There were quality systems in place to determine whether the care provided was appropriate, delivered in the right way and effective. They identified areas running well as well as areas requiring improvement and these were addressed.