Care Quality Commission Logo

The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at

Tell us about the care provided by Croydon Health Services NHS Trust

27 August 2013

CQC’s new Chief Inspector of Hospitals asks local people to tell him about the care provided by Croydon Health Services NHS Trust.

England's new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Croydon Health Services NHS Trust. Their views and experiences will help inspectors decide what to look at when they inspect Croydon University Hospital in London Road in September.

The trust is one of the first four hospital trusts to be inspected under radical changes being introduced by the Care Quality Commission. The formal inspection will start on Tuesday 17 September.

The Chief Inspector, Professor Sir Mike Richards, announced in July that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event (details below):

Tuesday 17 September, 6.30pm, Arnhem Gallery, Fairfield Hall, Park Lane, Croydon, CR9 1DG

Members of the public are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care at Croydon University Hospital, and to say where they would like to see improvements made in the future. 

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before. 

"Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have had care at Croydon University Hospital, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to the NHS services in the Croydon area.”

CQC is asking people who would like to attend the listening event to Fill in an online form or call 03000 61 61 61. This will help us with planning for the event, but people are free to turn up on the evening even if they haven’t registered.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by email to

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; maternity, paediatrics; acute medical and surgical pathways; care for the frail elderly; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. 

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143. For general enquiries, call 03000 61 61 61.

Notes to editors

The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups. We would like people to be able to talk freely without the fear that their names or their stories will become public. Therefore we ask the media to respect our request to not attend these events. We will make sure there are other opportunities to talk to panel members about the inspection.

Sir Mike has identified 18 NHS trusts representing the variation of care in hospitals in England. These will be the first hospitals to test the new inspection regime. 

The variety of trusts selected will help to test CQC’s new inspection model, which will be developed and refined this year, following our consultation. It will also help us to develop the new ratings scheme for hospitals. For hospitals not covered by the new approach, we will complete our inspection programme for 2013-14, focussing on one or a small number of specific services with the hospital that we think are most in need of inspection.   

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.