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Case Studies

The care home minefield: Sarah's story

  • 6 October 2014

When Sarah's mum became ill, it became clear she was struggling to live on her own. While also looking after her young son and her parents-in-law, Sarah began the search for a suitable care home. Since her mum was paying for her own care, Sarah thought it would be easy to find the right home....

Juggling responsibilities as part of the sandwich generation: Catherine's story

  • 5 October 2014

When my mother was diagnosed with dementia, I had no idea what that meant or what it would mean as time went on. She lived on her own and made it clear that she wanted it to stay that way. Once the diagnosis was made I visited the specialist NHS psychiatrist with her a couple of times – but then we...

Taking action to make sure care improves quickly

  • 26 March 2014

If we find a service is providing care that falls below national standards, we always take action. The action we take is always intended to bring about improvements to the care people are receiving as quickly as possible. A care home, located in north London, is just one example of a number of...

How a NHS hospital in north west England made improvements after inspection

  • 26 February 2014

It’s not fair, when I hit someone the police are called, but if someone hits me, nothing happens... This is what a patient said when we carried out an unannounced inspection of a purpose-built inpatient assessment and treatment centre run by a large NHS Foundation Trust in the north west of England...

CQC helps local authority improve standards at failing care home

  • 2 October 2013

When CQC finds a service is not meeting national standards of quality and safety, we will always take action and make follow-up checks to ensure that improvements have been made. Last October we inspected a residential care home run by a local authority and found no less than six national standards...

Regulation drives improvement

  • 2 October 2013

In January 2012 we inspected a nursing home in North Yorkshire in response to concerns that people were not experiencing safe, effective, compassionate, high-quality care. The evidence we found on our visit confirmed those concerns, and we required immediate improvement at the home. What we found...

Moving in the right direction for quality specialist care

  • 2 October 2013

New Directions provides care exclusively for people with Prader-Willi syndrome (PWS) in five care homes on the East Sussex coast. What is Prader-Willi syndrome? People with PWS can have highly complex needs and often need help to live independent lives, including extensive support with their diet...

Cancelling a manager’s registration to protect residents at a care home in the North West

  • 2 October 2013

CQC is responsible for checking that services are providing care that meets standards of quality and safety set out in law. One of these standards requires people managing services to have the necessary skills to be able to do their job properly. When it became clear that the poor care being...

Happy care home residents benefit from CQC inspector’s actions

  • 1 October 2013

When we found poor care at a small care home for people with physical and learning disabilities we took action to ensure improvements were made. The home acted on all of our findings and one year on residents are really benefitting from a much improved service.  Just over a year ago we made an...

CQC inspector's persistence pays off

  • 1 October 2013

When we find care providers are not meeting standards of quality and safety we always take action. In the case of one care home in Cheshire, that meant four inspections in a six month period after we found residents weren’t experiencing the standard of care they were entitled to expect. We first...

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