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Case Studies

Steven's story: A mental health ward visit

  • 1 December 2014

Steven Richards, a Mental Health Act Commissioner, explains how we protect people whose rights are restricted and what a typical ward visit includes. Steven is a Mental Health Act Commissioner. He has expert knowledge of the Mental Health Act which sets out how people can be detained in hospital....

The care home minefield: Sarah's story

  • 6 October 2014

When Sarah's mum became ill, it became clear she was struggling to live on her own. While also looking after her young son and her parents-in-law, Sarah began the search for a suitable care home. Since her mum was paying for her own care, Sarah thought it would be easy to find the right home....

Choosing the right residential care: Naomi's story

  • 5 October 2014

Looking back, Naomi can't believe how quickly her father's condition deteriorated, from September 2010 when he first received care at home until the following summer when he moved into residential care. "When you realise that a parent needs care, you feel like you are on the back...

Employers need to be more understanding of the care needs of those juggling dual care: Christine's story

  • 5 October 2014

Christine is a language and cultural trainer whose career has included international travel.  When she became pregnant with her first child 17 years ago, employers weren't so open to offering flexible working for new mums and she had to leave, as she was unable to arrange to work part-time. ...

Juggling responsibilities as part of the sandwich generation: Catherine's story

  • 5 October 2014

When my mother was diagnosed with dementia, I had no idea what that meant or what it would mean as time went on. She lived on her own and made it clear that she wanted it to stay that way. Once the diagnosis was made I visited the specialist NHS psychiatrist with her a couple of times – but then we...

Taking action to make sure care improves quickly

  • 26 March 2014

If we find a service is providing care that falls below national standards, we always take action. The action we take is always intended to bring about improvements to the care people are receiving as quickly as possible. A care home, located in north London, is just one example of a number of...

How a NHS hospital in north west England made improvements after inspection

  • 26 February 2014

It’s not fair, when I hit someone the police are called, but if someone hits me, nothing happens... This is what a patient said when we carried out an unannounced inspection of a purpose-built inpatient assessment and treatment centre run by a large NHS Foundation Trust in the north west of England...

CQC helps local authority improve standards at failing care home

  • 2 October 2013

When CQC finds a service is not meeting national standards of quality and safety, we will always take action and make follow-up checks to ensure that improvements have been made. Last October we inspected a residential care home run by a local authority and found no less than six national standards...

Regulation drives improvement

  • 2 October 2013

In January 2012 we inspected a nursing home in North Yorkshire in response to concerns that people were not experiencing safe, effective, compassionate, high-quality care. The evidence we found on our visit confirmed those concerns, and we required immediate improvement at the home. What we found...

Moving in the right direction for quality specialist care

  • 2 October 2013

New Directions provides care exclusively for people with Prader-Willi syndrome (PWS) in five care homes on the East Sussex coast. What is Prader-Willi syndrome? People with PWS can have highly complex needs and often need help to live independent lives, including extensive support with their diet...

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