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Case Studies

Medvivo: out-of-hours GP service developing alternatives to hospital admission

  • 17 August 2017

Fox Talbot House (locally known as Medvivo) has used proactive and collaborative methods to ensure their services improved the patient experience. Medvivo Services provides a GP and nurse practitioner Out of Hours (OOH) services to approximately 486,000 people across Wiltshire. The team comprises...

Birmingham GP partnership proves collaborative working is key to achieving outstanding rating

  • 23 May 2017

With a partnership of 23 GP partners and 11 practices stretching across Birmingham, and 200 clinical and non-clinical staff, Midlands Medical Partnership (MMP) has used innovative and proactive methods to improve patient outcomes. It uses collaborative working to continually improve, keeping...

Stansted Surgery: A case study in improvement

  • 25 October 2016

Find out about the significant improvements made to patient care when we re-inspected Stansted Surgery. The Stansted Surgery serves around 9,000 patients living around Stansted, Essex. In April 2015, the practice was placed into special measures after being rated inadequate for being safe and well...

Harraton Surgery: A case study in improvement

  • 25 October 2016

Find out about the significant improvements made to patient care when we re-inspected Harraton Surgery. Harraton Surgery serves 2,200 patients living around Washington, Tyne and Wear. In September 2015 the practice was placed into special measures after receiving an overall rating of inadequate, as...

Bracknell Urgent Care Centre: A case study in improvement

  • 25 October 2016

Bracknell Urgent Care Centre provides a nurse-led, walk-in ‘see and treat’ service for people who live, work or are visiting Bracknell and surrounding areas It is one of 12 GP practices and urgent care centres managed and operated by One Medicare Ltd. In August 2015 we undertook a focused...

Meanwhile Garden Medical Centre: A case study in improvement

  • 25 October 2016

The Meanwhile Garden Medical Centre serves around 3,000 patients living in Kensington and Chelsea, west London. When we inspected in July 2015 we rated the practice as inadequate overall and it was put into special measures. During the latest inspection in April 2016, inspectors found that...

Outstanding care for all: The Oaks Medical Centre, Nottingham

  • 18 May 2016

The Oaks Medical Centre provides primary medical services to approximately 8,480 patients in the Beeston area of Nottingham. The clinical team comprises four GP partners, two salaried GPs, three nurses and two healthcare assistants. They are supported by a practice manager and a team of...

Improving care: Leicester City, Leicestershire and Rutland GP out-of-hours service

  • 7 March 2016

Find out about the significant improvements made to patient care when we revisited this service. The Leicester City, Leicestershire and Rutland out-of-hours service provides care to patients who require urgent medical care from GPs and nurses outside of normal GP practice opening hours. It has five...

Locality Health Centre in Weston-super-Mare: Outstanding

  • 19 February 2016

Locality Health Centre, part of the For All Healthy Living Company, in Weston-super-Mare has a vision of a holistic approach to health and wellbeing. Our inspection We found Locality Health Centre to be outstanding for providing responsive, effective services and for being well led. It is also...

Habashi Dental Practice, London

  • 14 December 2015

What is it like to be inspected under our new style of dental practice inspections? Habashi Dental Practice is based in the London Borough of Greenwich, and provides both NHS and private dental treatment. We inspected the practice under our new methodology for primary care dental inspections in...

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