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Case Studies

Medvivo: out-of-hours GP service developing alternatives to hospital admission

  • 17 August 2017

Fox Talbot House (locally known as Medvivo) has used proactive and collaborative methods to ensure their services improved the patient experience. Medvivo Services provides a GP and nurse practitioner Out of Hours (OOH) services to approximately 486,000 people across Wiltshire. The team comprises...

Birmingham GP partnership proves collaborative working is key to achieving outstanding rating

  • 23 May 2017

With a partnership of 23 GP partners and 11 practices stretching across Birmingham, and 200 clinical and non-clinical staff, Midlands Medical Partnership (MMP) has used innovative and proactive methods to improve patient outcomes. It uses collaborative working to continually improve, keeping...

Stansted Surgery: A case study in improvement

  • 25 October 2016

Find out about the significant improvements made to patient care when we re-inspected Stansted Surgery. The Stansted Surgery serves around 9,000 patients living around Stansted, Essex. In April 2015, the practice was placed into special measures after being rated inadequate for being safe and well...

Harraton Surgery: A case study in improvement

  • 25 October 2016

Find out about the significant improvements made to patient care when we re-inspected Harraton Surgery. Harraton Surgery serves 2,200 patients living around Washington, Tyne and Wear. In September 2015 the practice was placed into special measures after receiving an overall rating of inadequate, as...

Bracknell Urgent Care Centre: A case study in improvement

  • 25 October 2016

Bracknell Urgent Care Centre provides a nurse-led, walk-in ‘see and treat’ service for people who live, work or are visiting Bracknell and surrounding areas It is one of 12 GP practices and urgent care centres managed and operated by One Medicare Ltd. In August 2015 we undertook a focused...

Meanwhile Garden Medical Centre: A case study in improvement

  • 25 October 2016

The Meanwhile Garden Medical Centre serves around 3,000 patients living in Kensington and Chelsea, west London. When we inspected in July 2015 we rated the practice as inadequate overall and it was put into special measures. During the latest inspection in April 2016, inspectors found that...

Habashi Dental Practice, London

  • 14 December 2015

What is it like to be inspected under our new style of dental practice inspections? Habashi Dental Practice is based in the London Borough of Greenwich, and provides both NHS and private dental treatment. We inspected the practice under our new methodology for primary care dental inspections in...

University of Nottingham Health Service is Outstanding

  • 24 November 2015

The University of Nottingham Health Service is a purpose built university based general practice with oversees approximately 40,000 patients. On first inspection We carried out an announced comprehensive inspection at the University of Nottingham Health Service on 18 June 2015. Inspectors spoke...

IAS 65 Chorley Road- A provider’s perspective

  • 3 November 2015

IAS 65 Chorley Road in Swinton, Manchester is operated by Imagine, Act and Succeed (IAS). IAS is a registered charity that supports people with learning disabilities in Greater Manchester to live an ordinary life- in the community, at home, or with family. CQC inspected the service in May 2015...

Eden House is Outstanding

  • 29 September 2015

Eden House in Bishop Auckland, County Durham is operated by Helen McArdle Care. The home provides care for up to 53 older people including those with dementia.  There is a residential unit on the ground floor for 27 people and a dementia care unit on the first floor for 26 people. On first...

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