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What do I have to do for the physical display?

Categories:
  • Organisations we regulate

What to display

CQC will make poster(s) populated with your most up-to-date ratings available for download from our website. Using our posters will ensure that you include all the information as set out in the Regulation.

CQC inspectors will refer to the CQC poster(s) when making their decision about whether your ratings display complies with the Regulation. In other words, the CQC poster(s) will be considered as the benchmark. If you decide not to use the CQC poster(s) then you will be required to demonstrate that what you do use is at least as conspicuous and legible as the CQC poster.

As outlined in the table below, most providers will have one or two posters. NHS acute and ambulance services will have three.

 

CQC poster types

Provider type

Provider poster

Overall rating and five key questions

Premises poster

Overall rating and five key questions

Activity poster (core services / population groups)

Overall rating and five key questions (if available) for each activity

  View our Example of a provider-level poster View our Example of a premises-level poster View our Example of a core service-level poster and Example of a population group-level poster
Acute hospital (NHS) Yes* Yes Yes
Acute hospital (independent) No Yes Yes
Mental health (NHS) Yes No Yes
Mental health (independent) No Yes Yes
GP practice No Yes Yes
GP out-of-hours services No Yes No
Residential social care and hospice services No Yes No
Community-based adult social care services, supported living services, Shared Lives No Yes No
Community services Yes No Yes
Ambulance service (NHS) Yes* Yes Yes

*Poster will be available for your service type but you only need to display in certain circumstances

At each premises you must show the ratings that relate to the service(s) provided at that location.

Premises poster

  • This should always be displayed at the premises it relates to.
  • This is the only poster you need to display in adult social care.

Provider poster

  • This should always be displayed if there is no premises level poster (for example, for community or mental health providers).
  • This should also be displayed if a premises level poster is not relevant (for example, at an NHS trust head office where that office is not in a rated location).

Activity poster (core services / population groups)

  • This should always be displayed alongside either the premises poster or the provider poster.
  • If you provide more than 12 core/specialist services this poster will be split over two pages to ensure it is legible. If you use our posters we expect both pages to be displayed.

To ensure they are conspicuous, we expect posters will be printed in colour and at a minimum size of A4. However, in some premises you may need to print the posters larger than A4 in order to ensure the poster is conspicuous.

In addition to displaying the CQC poster, we strongly encourage you to consider the specific information requirements of the people using your service and, where appropriate, display additional information (alongside, but not instead of the CQC poster) that supports people using your service to fully understand the CQC ratings.

All posters produced by CQC will include a space for you to tell people how they can find out more about how you are improving, or what you have changed, since the ratings were published. You must only write within the box provided but can provide additional information next to the poster as long as it does not detract from it.

Where to display

You must physically display your ratings in each and every premises where a regulated activity is being delivered, and in your main place of business. This includes community premises and other locations which might not necessarily be registered with CQC (for example, premises from which you provide occasional clinics and therefore may not be registered with us as separate locations).

In premises where several registered providers operate, it is up to each provider to ensure that their ratings are displayed when they are providing regulated activities to the public.

If you are delivering care to someone in their own home, where that accommodation is not provided as part of their care or treatment, you are exempt from the requirement to physically display the CQC ratings in that location. It must, however, be displayed online if you have a website(s).

The sections below clarify what we expect from different types of providers.

Providers of other services which have received CQC ratings, but which are not explicitly named below, must still display their ratings where they will be seen in any physical premises that are visited, or may be visited, by members of the public (as well as on your website).

Hospitals

We expect you will display your posters at the main entrance(s) to each hospital where as many people as possible are able to see them.

If you provide a community-based service it is your responsibility to ensure that the poster is visible to people who use that service when they come to use it.

If you provide a specialist service from a location that has not been rated, but have been given an overall provider rating, you must display your overall provider rating.

In NHS hospitals you are only required to show the overall trust rating (CQC provider poster) if no other rating has been received in relation to the premises.

It is not a requirement, but you may wish to consider displaying additional posters showing your ratings at the entrances to wards/clinics where core services are delivered.

Mental health and community health services

We expect you will display your poster(s) at the main entrance(s) to all premises where you provide a regulated activity, where as many people as possible are able to see them.

If some of the people who use your services do not have access to the entrance (for example, on a locked ward) you must display the poster somewhere people who use that service can see it (for example on a notice board in the ward).

If you provide a community-based service it is your responsibility to ensure that the poster is visible to people who use that service when they come to use it.

If you provide a specialist service that has not been rated, but have been given an overall provider rating, you must display your overall provider rating and core service ratings.

It is not a requirement, but you may wish to consider displaying additional posters showing your ratings at the entrances to all wards / clinics where core services are delivered.

GP practices

We expect that you will display your poster(s) in the waiting area or where as many people as possible are able to see it.

Care homes and hospices

We expect that you will display your poster at the main entrance to the home and/or where as many people as possible are able to see it, including people who use the service.

Home care agencies, supported living services, Shared Lives, community services, GP out-of-hours services, ambulances and substance misuse services

We expect you to display your ratings at each and every premises from which you provide a regulated activity, and your main place of business.

If your main place of business is your own home, and people who use services do not visit it, you are exempt from the requirement to physically display the CQC ratings there, although you are still required to display your rating on your website(s) if you have one.

If you are delivering care to someone in their own home (which includes supported living and Shared Lives) you are exempt from the requirement to physically display the CQC ratings in that person’s home. This is because that accommodation is not provided as part of their care or treatment.

Vehicles are not considered to be premises.

In addition to the display of ratings requirement, as part of our approach for community adult social care services we send providers a copy of the overall summary of the inspection report to share with the people that use the service and the staff who work there. We consider this best practice.

Last updated:
29 May 2017

 


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