R3. Can people access care and treatment in a timely way?
R3.1 Do people have timely access to initial assessment, test results, diagnosis or treatment?
Does not apply to NHS 111 or ambulance services
R3.2 Can people access care and treatment at a time to suit them?
R3.3 What action is taken to minimise the length of time people have to wait for care, treatment or advice?
R3.4 Do people with the most urgent needs have their care and treatment prioritised?
Does not apply to NHS 111 services
R3.5 Are appointment systems easy to use and do they support people to access appointments?
R3.6 Are appointments, care and treatment only cancelled or delayed when absolutely necessary? Are delays or cancellations explained to people, and are people supported to access care and treatment again as soon as possible?
R3.7 Do services run on time, and are people kept informed about any disruption?
Does not apply to
ambulance services
R3.8 How is technology used to support timely access to care and treatment? Is the technology (including telephone systems and online/digital services) easy to use?
