C1. How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?
C1.1 Are people treated with kindness and compassion in their day-to-day care and support?
C1.2 How does the service make sure that people, and those close to them, feel they matter, and that staff listen to them and talk to them appropriately and in a way they can understand?
C1.3 Do staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary to reduce or remove barriers?
C1.4 Do staff know and respect the people they are caring for and supporting, including their preferences, personal histories, backgrounds and potential?
C1.5 Do staff show concern for people's wellbeing in a caring and meaningful way, and do they respond to their needs quickly enough?
C1.6 Do staff understand and promote compassionate, respectful and empathetic behaviour within the staff team?
