Governance and management: good

W2. Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?

Characteristics of services we would rate as good in this area

The service has clear and effective governance, management and accountability arrangements. Staff understand their role and responsibilities, are motivated, and have confidence in their leaders and managers. They get constructive feedback about their performance. Managers can account for the actions, behaviours and performance of staff.

Management systems identify and manage risks to the quality of the service. They use the information to drive improvement within the service. Staff understand and use them. Legal requirements, including about conditions of registration and managers, are understood and met.

Managers understand the importance and responsibility of their role. They are supported by their leaders.