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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

James Paget Hospital

  • Lowestoft Road, Gorleston-on-Sea, Great Yarmouth, Norfolk, NR31 6LA

Type of service
Hospital, Community health service, Dental service, Hospice

Specialisms/services
Diagnostic and/or screening services, Family Planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Termination of pregnancy, Treatment of disease, disorder or injury

Local Authority Area
Norfolk

These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.

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Standards you have the right to expect

1
Treating people with respect and involving them in their care
OverallGreen Tick

2
Providing care, treatment and support that meets people's needs
OverallGreen Tick

  • People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
    Meeting this standard

    Our latest inspection of this standard was:

    on 27 and 28 November 2013 during a routine inspection

    See our inspector's full report about this standard published 15 January 2014

  • Food and drink should meet people's individual dietary needs (outcome 5)
    Meeting this standard

    Our latest inspection of this standard was:

    on 1 February 2013 during a routine inspection

    See our inspector's full report about this standard published 21 February 2013

    Our checks since then:

    As part of the planning for our routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should get safe and coordinated care when they move between different services (outcome 6)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

3
Caring for people safely and protecting them from harm
OverallGrey CrossImprovements
required

  • People should be protected from abuse and staff should respect their human rights (outcome 7)
    Meeting this standard

    Our latest inspection of this standard was:

    on 1 September 2011 during a check to make sure that the improvements required had been made

    See our inspector's full report about this standard published 29 September 2011

    Our checks since then:

    As part of the planning for our routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should be cared for in a clean environment and protected from the risk of infection (outcome 8)
    Meeting this standard

    Our latest inspection of this standard was:

    on 1 February 2013 during a routine inspection

    See our inspector's full report about this standard published 21 February 2013

    Our checks since then:

    As part of the planning for our routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should be given the medicines they need when they need them, and in a safe way (outcome 9)
    Improvements required

    Our latest inspection of this standard was:

    on 27 and 28 November 2013 during a routine inspection

    See our inspector's full report about this standard published 15 January 2014

  • People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

  • People should be safe from harm from unsafe or unsuitable equipment (outcome 11)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

4
Staffing
OverallGreen Tick

  • People should be cared for by staff who are properly qualified and able to do their job (outcome 12)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

  • There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)
    Meeting this standard

    Our latest inspection of this standard was:

    on 27 and 28 November 2013 during a routine inspection

    See our inspector's full report about this standard published 15 January 2014

  • Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

5
Quality and suitability of management
OverallGrey CrossImprovements
required

  • The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)
    Meeting this standard

    Our latest inspection of this standard was:

    on 27 and 28 November 2013 during a routine inspection

    See our inspector's full report about this standard published 15 January 2014

  • People should have their complaints listened to and acted on properly (outcome 17)
    Meeting this standard

    As part of our planning for routine inspection of 27 and 28 November 2013 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 7 March 2010.

  • People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)
    Improvements required

    Our latest inspection of this standard was:

    on 27 and 28 November 2013 during a routine inspection

    See our inspector's full report about this standard published 15 January 2014

Inspection Reports

Carried out on 27 and 28 November 2013 during a routine inspection
Download report:  
99.26 KB
Carried out on 1 February 2013 during a routine inspection
Carried out on 30 July 2012 during a check to make sure that the improvements required had been made
Download report:  
33.62 KB
Carried out on 12 June 2012 during a check to make sure that the improvements required had been made
Download report:  
35.66 KB
Carried out on 21 March 2012 during a themed inspection
Carried out on 12 March 2012 during a check to make sure that the improvements required had been made
Download report:  
33.72 KB
Carried out on 1 March 2012 during a check to make sure that the improvements required had been made
Download report:  
53.72 KB
Carried out on 7 December 2011 during a check to make sure that the improvements required had been made
Download report:  
41.28 KB
Carried out on 14 October 2011 during a check to make sure that the improvements required had been made
Carried out on 1 September 2011 during a check to make sure that the improvements required had been made
Carried out on 5 April 2011 during a themed inspection

Alternative Formats Logo
Need this report in a different format?

Contact us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.

What our icons mean

All standards were being met when we inspected the service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when we inspected the service and we required improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.


What does a grey cross mean

At least one standard in this area was not being met when we inspected the service and we required improvements.

What happens next
The service will tell us how it is making improvements. Once we are happy that the improvements have been made, we will update our judgement to show a green tick. Other times, we may have to carry out a 'follow-up' inspection to check improvements.


How can I get more information
Our inspector's report will give you more information about why the service received a grey cross. You can also contact the service directly or visit its website for more details on any improvements it has made.



What does a red cross mean

At least one standard was not being met when we inspected the service and we took enforcement action.

What happens next
The type of enforcement action we take depends on the seriousness of our inspector's findings, and the service must make improvements before we update the judgement on our website.


How can I get more information
Our inspector's report will give you more information about why the service received a red cross. You can also contact the service directly or visit its website for more details on any improvements it has made.