The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Heath House
- 81 Walkers Heath Road, Kings Norton, Birmingham, B38 0AN
Type of service
Care home with nursing
Specialisms/services
Dementia, Diagnostic and/or screening services, Mental health conditions, Caring for adults over 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 26th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People and their families are generally treated with respect and involved in how the home is run. The involvement of people and their families in decisions about their care could be improved.
See our inspector's full report about this standard from 26th April 2012
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Improvements
required
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
Improvements requiredOn 26th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: People generally receive the care they need. Improvements are needed in the planning, delivery, monitoring and review of people’s care and support, particularly for continence.
See our inspector's full report about this standard from 26th April 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverallImprovements
required
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Improvements required
On 26th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: There are systems in place to protect people from the risk of abuse. The risks of the use of restraint are not being managed.
See our inspector's full report about this standard from 26th April 2012
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Improvements required
On 26th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: The home is in need of repair or improvement to provide a suitable and comfortable environment for people.
See our inspector's full report about this standard from 26th April 2012
- Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverallImprovements
required
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Improvements required
On 26th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: Staff have appropriate support to care for the people living in the home, although the management of their training and the supervision of their practice need to be improved.
See our inspector's full report about this standard from 26th April 2012
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 26th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: The registered provider has arrangements in place to assess and monitor the quality and safety of care. The views of people and families are used to improve the quality of the care provided. Some issues identified need to be responded to in a more timely manner.
See our inspector's full report about this standard from 26th April 2012
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 30th September 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
On 26th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: The registered provider keeps records about the care being provided to people living in the home and other aspects of the running of the service. The quality and accuracy of records need to improve.
See our inspector's full report about this standard from 26th April 2012
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 26th April 2012
We talked with one person living in the home and four friends or relatives of other people about their experience of living in the home.
People and their relatives told us that they were happy with the quality of the care provided. One person said “They’re looking after me well.” A relative told us that the home “was always calm” and that the person living in the home was “being taken care of, no matter what time I come.” Another visitor said the care for people was “very good.”
Relatives of people who had moved into the home recently told us they had been involved in the arrangements for the person moving in. One relative said “I came in and immediately felt at home.”
People and their relatives told us they were happy with the meals provided at the home. One person said “The food is good.”
People and their relatives told us they thought staff had had the training they needed to do their jobs. One person said that staff went for training sessions and “they seem to know what they’re doing.” The relative of one person told us the staff “seem competent and they’re on top of (their) medication.”
People and their relatives told us they could raise concerns if they were not happy with the care being provided and they were confident they would be taken seriously. The relative of one person said that if they had any problems they “could raise them with (the unit manager).”
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