The Civil Volunteers Organisation - Regional Headquarters

1

Standards of treating people with respect and involving them in their care

Overall

• Our latest check

  People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

2

Standards of providing care, treatment and support that meets people's needs

Overall

• Our latest check

  People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  Food and drink should meet people's individual dietary needs (outcome 5)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should get safe and coordinated care when they move between different services (outcome 6)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

3

Standards of caring for people safely and protecting them from harm

Overall

• Our latest check

  People should be protected from abuse and staff should respect their human rights (outcome 7)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should be given the medicines they need when they need them, and in a safe way (outcome 9)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

4

Standards of staffing

Overall

• Our latest check

  People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

5

Standards of quality and suitability of management

Overall

• Our latest check

  The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People should have their complaints listened to and acted on properly (outcome 17)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.

• Our latest check

  People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

  Green Tick

  Meeting this standard

  This check was based on declarations and evidence given by this care service when they registered with CQC on 24th May 2011. We have not yet carried out an inspection.
  
  When we inspect or next check on this standard we will publish a full report.