The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Market Square Dental Practice
- 16 Red Lion Street, Chesham, HP5 1EZ
- (01494) 792810
- See on a map
Type of service
Dental service
Specialisms/services
Diagnostic and/or screening services, Services for everyone
We are carrying out a routine check of whether essential standards of quality and safety are being met at Market Square Dental Practice. We will publish a report when our check is complete.
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 3rd May 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service had their privacy and dignity respected and were provided with information in relation to their care and treatment. People were receiving explanation on and participating in decisions relating to their care and treatment and they were having their consent or agreement to the decisions reached recorded. Systems were in place for people to feedback their views and opinions on the service or to raise concerns.
Overall, we found that Market Square Dental Practice was meeting this essential standard.See our inspector's full report about this standard from 3rd May 2012
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
On 3rd May 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service were experiencing safe and appropriate care. Their needs and medical histories were being assessed and updated to reflect changing circumstances. People were involved in the planning of their care which was provided in a way they preferred by well informed staff. Training and equipment was provided for staff to respond to medical emergencies.
Overall, we found that Market Square Dental Practice was meeting this essential standard.See our inspector's full report about this standard from 3rd May 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 3rd May 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service were protected against the risk of abuse and appeared safe and secure. The service had procedures in place to protect people from abuse. Staff were informed about how to monitor for signs of abuse and the requirements of the Mental Capacity Act (2005). Staff training was limited to child protection and did not cover the safeguarding of vulnerable adults and the Mental Capacity Act (2005) for most staff.
Overall, we found that Market Square Dental Practice was meeting this essential standard but, to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 3rd May 2012
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
On 3rd May 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People were protected from the risk of infection because the environment was clean and decontamination and infection control policies, procedures and monitoring systems were in place and adhered to by staff who were trained in and knowledgeable about most infection control practice. However, some infection prevention and control measures did not meet specification and some tests and monitoring systems were lacking.
Overall, we found that Market Square Dental Practice was meeting this essential standard but, to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 3rd May 2012
- Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st June 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 3rd May 2012
People who use the service told us they received a good explanation of their care and treatment including reviewing any images taken with the dentist. They said they were asked to consent to their treatment and any questions they had were answered. They told us that any costs involved were always made clear to them. They felt their privacy was respected and that staff were welcoming and considerate. They told us that they were given information and advice by the dentist and knew that other sources of information were available to them. The people we spoke with had not had cause to raise any concerns or provide feedback about their experiences but felt confident in speaking with the dentist in the first instance if they needed to.
People told us they had been asked for their medical histories when they first started using the service including any allergies they experienced and medications they were taking. They said the information was updated on each visit. They told us they received a full dental examination on their first visit and these were repeated regularly. The people we spoke with said they found making appointments a straightforward process and felt they were able to get the appointments they wanted. They said they were seen very quickly when they had a dental emergency.
People said they found the environment and equipment very clean and well maintained. They told us that staff would always wear gloves and face masks during their care and treatment and some people had noticed how instruments were sealed in packaging before use and how the dental nurse would commence cleaning immediately after their treatment session.
One person said of Market Square Dental Practice: “It’s a very good service. I am very satisfied and as far as going to the dentist is concerned, it’s very pleasant”. Another person said: “Everyone is generally frightened of going to the dentist, but here I’m put at ease and it’s very professional. You’re made very comfortable by a very good all round service”.
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