The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Acton Care Centre
- 48 Gunnersbury Lane, Acton, London, W3 8EF
- (020) 8896 5600
- See on a map
Type of service
Care home with nursing
Specialisms/services
Dementia, Physical disabilities, Caring for adults over 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Staff treated people with dignity and respect, and involved them and their representatives in making decisions about their care.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
On 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People were receiving the help and support they required to meet their needs. Activities were available and people were encouraged to join in with sessions they were interested in.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: There were processes in place to protect people living at the home from the risk of abuse, and these were understood and followed by staff.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
On 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Infection control procedures were in place and these were followed by staff who had received training, to give them the knowledge to manage infection control issues effectively when caring for people using the service.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
- Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
On 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Staff working at the home received the supervision and training they needed to provide them with the skills and knowledge to care for people effectively.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 17th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Monitoring processes were in place and used to improve practice and provide good outcomes for people living at the home.
Overall, we found that Acton Care Centre was meeting this essential standard.See our inspector's full report about this standard from 17th February 2012
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
Reports under our old system of regulation (including those from before CQC was created)
375.86 KiB
Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 17th February 2012
People told us staff treated them with respect. People had a choice of meals and had the right to change their choice at the time of the meal if they so wished. People could also choose what activities they wanted to be involved with. People said they got up and went to bed when they wanted to, and staff respected their wishes.
People expressed their satisfaction with the care the staff provided and said they were very happy at the home. Visitors said the care was of a high standard and that they were kept informed of any changes in their relative’s health and welfare. One visitor said their relative had the opportunity to go on outings and also attended the weekly church service at the home, which they enjoyed.
People said they would report any concerns to the manager and the staff. Visitors said they were able to raise any issues and were confident that these would be addressed.
People were happy that the staff understood their needs and cared for them effectively. Visitors said that staff were well trained and were encouraged to learn and further their careers. People said they had been involved in surveys, for example, about the menu, and that their opinions were listened to.
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