The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Rosa Freedman Centre
- 17 Claremont Way, Cricklewood, London, NW2 1AJ
- (020) 8458 0591
- See on a map
Type of service
Care home without nursing
Specialisms/services
Dementia, Caring for adults over 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service were able to exercise choice, which meant that their wishes were respected and their opinions valued. Their privacy and dignity was respected, promoting self esteem. Carers listened to what people said to ensure that people were able to receive the care they wanted and in the manner they preferred.
Overall we found that the Rosa Freedman Centre was meeting this essential standard.See our inspector's full report about this standard from 5th December 2011
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
On 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People using the service had an individual care plan that was based on an assessment of need. This ensured that people received a service that met their needs and the manner in which it was provided took into account their likes and dislikes and personal preferences. However, when additional support was required, following an accident, gaps in the recording of this meant that it was not possible to determine whether it had always been provided.
Overall we found that the Rosa Freedman Centre was meeting this essential standard but, in order to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 5th December 2011
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Safeguarding procedures, including a whistle blowing policy, were in place in the home to protect the welfare and well being of the people who use the service.
Overall we found that the Rosa Freedman Centre was meeting this essential standard.See our inspector's full report about this standard from 5th December 2011
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
On 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: There were suitable arrangements for the administration of medication to protect the people who used the service. This ensured that people got their medication at the right time of day and in the prescribed dose to promote their overall health.
Overall, we found that the Rosa Freedman Centre was meeting this essential standard.See our inspector's full report about this standard from 5th December 2011
- Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
On 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: The number of staff on duty was determined according to the needs of the people who used the service. However, it is possible that these were not always met in a timely manner and that people were not always assisted with personal care tasks as quickly as they would have liked. Monitoring care practices and supporting members of staff helped to encourage and develop competence so that carers understood the needs of the people who use the service.
Overall we found that the Rosa Freedman Centre was meeting this essential standard but, in order to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 5th December 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 5th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Systems were in place to assess and to monitor the quality of service provision, including obtaining feedback from people who use the service. Changes had been made to address any shortfalls identified, ensuring that the needs and preferences of people who use the service were incorporated into planning the development of the service.
Overall we found that the Rosa Freedman Centre was meeting this essential standard.See our inspector's full report about this standard from 5th December 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Reports under our old system of regulation (including those from before CQC was created)
365.08 KiB
Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 5th December 2011
People told us “I’m happy living here” and “it’s jolly nice living here”. One person said “I’m spoilt rotten” and that moving into the home was “the best choice I ever made”. We asked people about the way in which care was provided. They told us that members of staff were respectful and promoted their privacy and dignity. People said that members of staff listened to what they said and that “they don’t tell you what to do”. They confirmed that activities took place during the day and referred to having their nails painted, playing board games, watching film shows and watching entertainers that visited the home.
Most people that we spoke with were not aware of having a care plan. However, they confirmed that they were satisfied with the care provided. They told us “I get as much help as I need”. One person said that members of staff anticipate their needs and they got help “before I asked”. We asked whether people felt safe and comfortable with the members of staff supporting them and with the other people living in the home. They said “I do”, “of course” and “I’m alright”. We asked people who they would speak to if they had any concerns or worries. They said that they would speak to “a helper” or to “a carer” and the name of the manager was also given. They told us that they would be listened to and that “it would be put right”.
People told us that they were satisfied with the arrangements for storing and administering their medication. They said “I am happy”. When asked whether there were enough members of staff on duty to support them we received mixed comments. These included “I think there aren’t enough staff. When you ring the bell you wait a long time sometimes”, “especially at night, you ring the bell and have to wait”, “are there ever enough?” and “there are enough staff”. When asked about the manner and the conduct of the members of staff we were told “they are nice people”, “very sweet” and “wonderful”. They confirmed that members of staff were “kind, caring and patient”. They said that members of staff were very understanding and that if you have something to say “they stop and listen”. One person said that “things are sorted out”.
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