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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Engleburn Care Home

  • Milton Road, New Milton, Hampshire, BH25 5PN

Type of service
Care home without nursing

Specialisms/services
Accommodation for persons who require nursing or personal care, Dementia, Caring for adults over 65 yrs, Caring for people whose rights are restricted under the Mental Health Act

Local Authority Area
Hampshire

These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.

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Standards you have the right to expect

1
Treating people with respect and involving them in their care
OverallGreen Tick

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

  • Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)
    Meeting this standard

    Our latest inspection of this standard was:

    on 17 December 2012 during a routine inspection

    See our inspector's full report about this standard published 13 February 2013

2
Providing care, treatment and support that meets people's needs
OverallGreen Tick

  • People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
    Meeting this standard

    Our latest inspection of this standard was:

    on 2 December 2013 during an inspection in response to concerns

    See our inspector's full report about this standard published 15 January 2014

  • Food and drink should meet people's individual dietary needs (outcome 5)
    Meeting this standard

    Our latest inspection of this standard was:

    on 2 December 2013 during an inspection in response to concerns

    See our inspector's full report about this standard published 15 January 2014

  • People should get safe and coordinated care when they move between different services (outcome 6)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

3
Caring for people safely and protecting them from harm
OverallGreen Tick

  • People should be protected from abuse and staff should respect their human rights (outcome 7)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 February 2012 during a routine inspection

    See our inspector's full report about this standard published 17 April 2012

  • People should be cared for in a clean environment and protected from the risk of infection (outcome 8)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 February 2012 during a routine inspection

    See our inspector's full report about this standard published 17 April 2012

  • People should be given the medicines they need when they need them, and in a safe way (outcome 9)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

  • People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)
    Meeting this standard

    Our latest inspection of this standard was:

    on 17 December 2012 during a routine inspection

    See our inspector's full report about this standard published 13 February 2013

  • People should be safe from harm from unsafe or unsuitable equipment (outcome 11)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

4
Staffing
OverallGreen Tick

  • People should be cared for by staff who are properly qualified and able to do their job (outcome 12)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

  • There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)
    Meeting this standard

    Our latest inspection of this standard was:

    on 2 December 2013 during an inspection in response to concerns

    See our inspector's full report about this standard published 15 January 2014

  • Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 February 2012 during a routine inspection

    See our inspector's full report about this standard published 17 April 2012

5
Quality and suitability of management
OverallGreen Tick

  • The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 February 2012 during a routine inspection

    See our inspector's full report about this standard published 17 April 2012

  • People should have their complaints listened to and acted on properly (outcome 17)
    Meeting this standard

    Our latest inspection of this standard was:

    on 17 December 2012 during a routine inspection

    See our inspector's full report about this standard published 13 February 2013

  • People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)
    Meeting this standard

    This check was based on declarations and evidence given by this care service when they registered with CQC on 5 August 2010. We have not yet carried out an inspection.

    When we inspect this standard we will publish a full report.

Inspection Reports

Carried out on 2 December 2013 during an inspection in response to concerns
Download report:  
77.18 KB
Carried out on 17 December 2012 during a routine inspection
Carried out on 24 February 2012 during a routine inspection
Download report:  
49.58 KB

Reports under our old system of regulation (including those from before CQC was created)
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Need this report in a different format?

Contact us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.

What our icons mean

All standards were being met when we inspected the service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when we inspected the service and we required improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.


What does a grey cross mean

At least one standard in this area was not being met when we inspected the service and we required improvements.

What happens next
The service will tell us how it is making improvements. Once we are happy that the improvements have been made, we will update our judgement to show a green tick. Other times, we may have to carry out a 'follow-up' inspection to check improvements.


How can I get more information
Our inspector's report will give you more information about why the service received a grey cross. You can also contact the service directly or visit its website for more details on any improvements it has made.



What does a red cross mean

At least one standard was not being met when we inspected the service and we took enforcement action.

What happens next
The type of enforcement action we take depends on the seriousness of our inspector's findings, and the service must make improvements before we update the judgement on our website.


How can I get more information
Our inspector's report will give you more information about why the service received a red cross. You can also contact the service directly or visit its website for more details on any improvements it has made.