The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Scope Inclusion West London
- Craneshaw House, 8 Douglas Road, Hounslow, TW3 1DA
- (020) 8622 3658
- See on a map
Type of service
Care in your home and supported living
Specialisms/services
Learning disabilities, Physical disabilities, Sensory impairments, Caring for children (0 - 18yrs), Caring for adults under 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 17th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service are treated with dignity and respect by their support workers.
Overall, we found that Scope Inclusion West London was meeting this essential standard.See our inspector's full report about this standard from 17th April 2012
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Improvements
required
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
Improvements requiredOn 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: Some people receive a consistent service from support workers who understand their needs but frequent changes of support worker, persistent lateness and the appointment of support workers without the necessary skills has affected the quality of care provided to some people.
Overall, we found that improvements were needed for this essential standard.See our inspector's full report about this standard from 17th April 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 17th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: The provider has scheduled training to ensure that staff are aware of their responsibilities to recognise and report abuse.
Overall, we found that Scope Inclusion West London was meeting this essential standard.See our inspector's full report about this standard from 17th April 2012
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverallImprovements
required
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: Staff have not received adequate support or supervision to ensure that they deliver safe and appropriate care.
Overall, we found that improvements were needed for this essential standard.See our inspector's full report about this standard from 17th April 2012
5Standards of quality and suitability of managementOverallImprovements
required
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: The agency’s management and monitoring systems have not been adequate to ensure that support is delivered effectively to people who use the service or to enable effective communication with families and commissioners.
Overall, we found that improvements were needed for this essential standard.See our inspector's full report about this standard from 17th April 2012
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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What people have told us about this care service
Date written: 17th April 2012
Some of the families we spoke to were very happy with their allocated support workers and said that their children had benefited from the support provided. One family member told us, “I have a very high opinion of him [the support worker]. My son seems to have a great time with him” and another said, “They’re very good with my son. He gets a lot of support from his Scope buddy”.
Other families were dissatisfied with the service they received because they felt their support workers lacked the necessary aptitude or knowledge. One family member told us, “He [the support worker] is not very communicative with me or with our son and he doesn’t seem to take any instruction” and another said, “We’re not particularly happy with the care worker we have at the moment. I don’t think he understands the autistic side of my son”.
Some families told us that a lack of consistent support caused by frequent changes in support worker was a problem. One family told us, “We’ve had quite a few different care workers unfortunately and the changes have always been at very short notice”.
Several of the families we spoke with said that persistent lateness was a problem. One family told us, “The person we have at the moment is very often late. When I’ve asked him to pick our son up from school he’s almost always been late”.
Some families told us that the agency’s office did not always communicate important information to them well and that telephone calls to the office were sometimes unanswered.
Local authorities that commission the service told us that they had some concerns about communication with and the management of the agency, particularly in recent months. Some of the local authorities also had concerns about the availability of support workers with the necessary skills and knowledge to support people effectively.
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