The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Wellcroft
- 75 Church Road, Gatley, Stockport, SK8 4EY
- (0161) 428 5361
- See on a map
Type of service
Care home without nursing
Specialisms/services
Dementia, Caring for adults over 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People are able to express their views about things that are important to their relative and have a say about how the care is provided.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service experience safe and appropriate care that meets their identified needs.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service are provided with appropriate food and drink to meet their nutritional needs.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Wellcroft has procedures and a staff training programme in place which helps to make sure that people are protected from abuse.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service are able to have their medication managed and administered securely and safely.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People live in safe and accessible surroundings.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People using the service are supported by a stable, well trained and supported staff team.
See our inspector's full report about this standard from 16th December 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 16th December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: The organisation has procedures in place to check the quality of care provided so as to improve the care and support given to the people who use the service.
See our inspector's full report about this standard from 16th December 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Reports under our old system of regulation (including those from before CQC was created)
253.05 KiB
384.95 KiB
Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 16th December 2011
As the people who lived at Wellcroft had dementia we have sought feedback from family members, district nurse, care workers, pharmacists and Stockport contracts and compliance department. We also spent time observing the care provided particularly during meal times.
Family members told us that they were able to visit the home and look around when first looking for a care home for their relative. They also said that they were given an information pack which told them about the organisation.
A senior member of staff usually visited people in their home or hospital to make sure that they could meet the person’s needs. People were also offered a day visit. One person told us “We received an information pack and were invited to look round and X had a trial day. We visited several homes before visiting Wellcroft, which was the best of what we looked at.”
After people had visited Wellcroft or Managers had been to see the person in hospital or at home an assessment form was completed which formed the basis of a plan of the person’s care needs.
Families were encouraged to be involved and have a say in the care plan. A family member told us “We were involved with the care plan at the time of admission and have been throughout the time X has been at the home. We are happy that we are allowed to be involved as much or as little as we want which we feel is a real plus. We feel it is a partnership.”
We saw that the care workers were patient and encouraged people to eat. The family members we spoke with had no concerns about the food. We were told “The food is fine, nutritious and there is plenty of fruit. The food is certainly adequate probably more than adequate.”
Everyone we spoke with felt that the people who lived at Wellcroft were safe. There had been one safeguarding investigation which had been resolved to the satisfaction of the family.
The activities organiser who worked part time showed us the work they had done with the people who used the service which included trips out from April to October. They spend one hour on each of the three units within the home. They were particularly proud of the grandchildren’s day which had included all staff and relatives. This they felt had been a big success and we were able to see the pictures on the wall. One of the family members we spoke with also told us about this day and what a success it had been.
The home was in need of refurbishment and this was discussed with the manager. However everyone said that the home was always clean, tidy and there were no unpleasant odours.
The organisation had a training programme in place for all staff. However we felt that staff would benefit from training delivered from experts in dementia care to further improve the service.
We have found Wellcroft to be compliant in all the essential standards we inspected however we have discussed with the Manager areas that could be improved so as to make sure that Wellcroft remains compliant and keeps people safe and healthy.
We discussed with the Manager the care plans and the daily recordings which could be more centred round the person. This would help other staff and professionals to know more about the person. This is particularly important when recording what people have eaten. It is not enough to record “eat well” it needs to say what people have eaten and how much.
Family members or representatives were asked to complete questionnaires to help the organisation improve the service. Wellcroft was visited regularly by senior managers from head office to make sure that the home was meeting people’s needs.
The people who we spoke with were generally happy with the care that the people who lived at Wellcroft received. No one had any concerns about people’s safety and well being. Everyone said that if they had any concerns they would have no hesitation in speaking with the Manager or staff. Another comment we received was; “It is a lovely atmosphere, staff so nice to everybody. They talk to X and are very patient. Always tell us about the good things X does and don't leave people sitting on their own for long periods.”
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