The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Milverton Nursing Home
- 99 Ditton Road, Surbiton, KT6 6RJ
- (020) 8399 4663
- See on a map
Type of service
Care home with nursing
Specialisms/services
Dementia, Diagnostic and/or screening services, Physical disabilities, Caring for adults over 65 yrs
We are carrying out a routine check of whether essential standards of quality and safety are being met at Milverton Nursing Home. We will publish a report when our check is complete.
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardThis check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
On 31st October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People are happy with the care provided at the home.
Processes are being introduced to make sure that people’s health care needs are regularly reviewed and any changes are identified and addressed promptly. We have asked the provider how they will make sure that this is maintained.See our inspector's full report about this standard from 31st October 2011
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
On 7th July 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People are protected by recruitment procedures which are safe and thorough.
See our inspector's full report about this standard from 7th July 2011
- Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
On 31st October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was:
There are generally enough staff on duty in the home to meet the health care needs of the people who live there.
Overall, we found that Milverton Nursing Home was meeting this essential standard.See our inspector's full report about this standard from 31st October 2011
- Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
On 31st October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Although there is an ongoing training plan in place, not of all of the staff have had training relating to the recognition of those who are at risk of developing pressure sores and how they should be treated. We are asking the provider to tell us how they will be addressing this.
Overall, we found that Milverton Nursing Home was meeting this essential standard but, to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 31st October 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 31st October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Processes have been introduced to ensure that care planning and record keeping will be reviewed and monitored regularly.
Overall, we found that Milverton Nursing Home was meeting this essential standard.See our inspector's full report about this standard from 31st October 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
On 31st October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Processes are being introduced to make sure that peoples care records are regularly updated and that any changes to their health care needs are identified and addressed promptly. We are asking the provider to tell us how they will make sure that this is ongoing.
Overall, we found that Milverton Nursing Home was meeting this essential standard but, to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 31st October 2011
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Reports under our old system of regulation (including those from before CQC was created)
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Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 31st October 2011
During our visit we spoke with several of the people who live in the home and also with a number of their relatives who were visiting.
All of the feedback we received was very positive with people telling us “it’s a good place to live” “we are all very happy here” “there’s lots of things to do, if you want to, something different every day”.
One relative explained “the owners are always trying to improve things for people who live here”. Another said that they liked the emphasis on getting people out of the home, while a resident added “I particularly like the trip to the pub every week”.
All of the people we spoke with told us that should they have any concerns they would tell the staff and they were confident that it would be addressed. In addition, they have regular meetings with the manager and provider where they are encouraged to voice their views and offer suggestions as to how they would like to see things done.
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