Information:
The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
The Yelverton Nursing and Residential Home
- 2-4 Greenbank Terrace, Yelverton, PL20 6DR
- (01822) 852641
- See on a map
Type of service: Care home with nursing, Care home without nursing
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)Green TickMeeting this standard
On 23rd December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People are treated with respect and involved in their care and arrangements at the home.
Overall, we found that The Yelverton Nursing and Residential Home was meeting this essential standard.See our inspector's full report about this standard from 23rd December 2011
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Green TickMeeting this standard
On 23rd December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Whilst there is much attention given to meeting people's individual care, health and social needs the home has not always been fully alert to potential health care problems.
Overall, we found that The Yelverton Nursing and Residential Home was meeting this essential standard but, to maintain this, we suggested that some improvements were made.See our inspector's full report about this standard from 23rd December 2011
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Green TickMeeting this standard
On 23rd December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People are fully protected through the safeguarding arrangements at the home.
Overall, we found that The Yelverton Nursing and Residential Home was meeting this essential standard.See our inspector's full report about this standard from 23rd December 2011
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Green TickMeeting this standard
On 23rd December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People can have confidence that staff are competent and well supervised.
Overall, we found that The Yelverton Nursing and Residential Home was meeting this essential standard.See our inspector's full report about this standard from 23rd December 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Green TickMeeting this standard
On 23rd December 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People can be sure that there is continual monitoring of the service and their opinion will count.
Overall, we found that The Yelverton Nursing and Residential home was meeting this essential outcome.See our inspector's full report about this standard from 23rd December 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Reports under our old system of regulation (including those from before CQC was created)
What people have told us about this care service
Date written: 23rd December 2011
We conducted two unannounced visits to The Yelverton Nursing and Residential Home as part of our inspection programme, spending four hours there in total. Following our visit we requested information from the provider and spoke with a district nurse who has had regular contact with the home.
We spoke with five people who use the service. They had only praise for the home. We were told:
- "Very, very pleasant staff."
- "Everybody's pleasant. It's like you are one of them."
- "Staff very friendly" and "It's the little things they do that matter."
People themselves decide how to spend their day - "I come and go as I please"; we were told by people that there were no restrictions.
People living at the home praised the amount and variety of activities.
People also told us that the manager makes herself available to people and she had regularly asked their opinion. There were also resident and family meetings and questionnaires where people gave opinion on the service. One person said: "We have our say".
People were involved in their care arrangements and had a named nurse and key worker to assist them. Consent to care and treatment was sought and recorded. Where necessary the home had taken steps to protect people through 'best interest' decisions, made by people who know them about their welfare arrangements. Care workers were trained and had knowledge in how to safeguard vulnerable people.
The standard of personal care provided was high and the nurses were aware of people's health care needs and how to respond. However, on one occasion there was inadequate monitoring and recording which contributed to a wound deteriorating.
People told us that the laundry, food and cleanliness of the home was very good. Care workers told us that they have all the equipment they need and protective clothing available to them.
There were enough staff to care for people as individuals and to spend some time talking to people. All staff had a wide programme of training and there was supervision of their work.
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