Information:
The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
St Andrews House - Ashburton
- West Street, Ashburton, Newton Abbot, TQ13 7DT
- (01364) 653053
- See on a map
Type of service: Care home without nursing
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)Green TickMeeting this standard
On 15th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People who live at St Andrews are able to make decisions about their life, whilst having their rights and views respected.
See our inspector's full report about this standard from 15th February 2012
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Green TickMeeting this standard
On 15th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Everyone living at St Andrew’s has a care plan that ensures they are protected against the risks of receiving care or treatment that is inappropriate or unsafe.
See our inspector's full report about this standard from 15th February 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Green TickMeeting this standard
On 15th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: Suitable arrangements are in place to ensure people are safeguarded against the risk of abuse.
See our inspector's full report about this standard from 15th February 2012
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Green TickMeeting this standard
On 15th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: The numbers and skill mix of staff on duty are sufficient to meet the needs and numbers of people currently living at St Andrew’s.
See our inspector's full report about this standard from 15th February 2012
- Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Green TickMeeting this standard
On 15th February 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: The provider has in place a system which monitors the quality of services provided, identifies risks to the safety of people and protects them from the risk of receiving inappropriate care and treatment.
See our inspector's full report about this standard from 15th February 2012
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 1st October 2010. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Reports under our old system of regulation (including those from before CQC was created)
What people have told us about this care service
Date written: 15th February 2012
We visited St Andrew’s as part of our planned schedule. We spoke with five people living at the home privately, three staff, the manager and two visiting professionals. During the visit three people's care was pathway tracked. This involves looking at people’s individual plans of care and wherever possible speaking with the person and staff who care for them. This enables the Commission to better understand the experience of everyone living at the home.
Although only one inspector was present at this visit, throughout the report there will be reference to what 'we' found and what 'we' were told. This is because the report is written on behalf of the Care Quality Commission.
People living at the home told us that they had been consulted about their care plans and we saw evidence of their involvement recorded. People also told us that staff always treated them with respect. Staff were seen knocking on doors before entering, clearly showing they respected people’s personal space.
One person told us about how they had visited the home before they had decided to move in.
People living at the home also told us that staff were well aware of their needs and how they liked them to be met. One person told us that the staff were “very helpful and good”. Another person told us the staff are “looking after me very well”. People told us that the food was very good and that there was always a choice on the menu or an alternative if they didn't like either of the choices. We heard people being asked what they wanted for lunch and supper the next day.
People told us that they would talk to the staff or the manager if they were unhappy about anything. One person told us that staff often sat and chatted with them and that they didn’t have to wait too long for any help they needed. Another person told us that staff were “always available to help” and “very kind”. Someone else told us that “nothing was too much trouble” for staff and that they were always willing to do “extra things, like posting letters”.
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