The Care Quality Commission has found the quality of care provided by Wyndham House Surgery in Silverton, Devon to be Outstanding following an inspection carried out in August.
Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.
A full report of the inspection has now been published.
Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Professor Steve Field, Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service care which is being provided by this practice. People are entitled to services which provide safe, effective, compassionate and high quality care.
“The GPs and staff at Wyndham House Surgery have demonstrated a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.
“I hope other trusts will see this as a model for excellent care.”
Ruth Rankine, Deputy Chief Inspector of General Practice in CQC’s South region said:
“We found that Wyndham House Surgery is providing an outstanding service. Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients.
“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them. The practice proactively reached out to the community and worked with other organisations to improve patient outcomes.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”
Linda Prosser, Director of Commissioning for NHS England in the South West, said:
“This is a great acknowledgment of the staff at Wyndham Surgery and the standard of care they provide to their patients in the local community. The achievement of an ‘outstanding’ rating by the CQC reflects the practices’ exemplary approach in planning and delivering services. This is an excellent example of what outstanding care looks like.”
The report on Wyndham House Surgery highlights a number of areas of outstanding practice, including:
- A pharmacy delivery service which delivered over 1310 prescription products per month to over 300 vulnerable, isolated and housebound patients. This service had led to improved communication and feedback between patients and the practice with staff being alerted sooner to any special needs of patients. The service had proved popular with patients and meant that very frail patients who had their medicine organised in dosage boxes were guaranteed a weekly visit from one of the team. Inspectors were given examples of where these visits removed the need for hospital admission.
- The practice employed an outreach nurse who had been commissioned by the friends of Wyndham group. The role was to target older, frail, vulnerable or isolated patients to review care plans, conduct risk assessments and provide health care advice; this scheme had helped patients to maintain their independence at home and reduce the need for hospital admission. This opportunistic visiting had helped to identify social and medical needs which could be tackled proactively with, for example, the involvement of enablement teams, clarification of medicines and involvement of carer support agencies.
- One of the GPs wrote regular columns in two local parish magazines. The monthly articles had included updates on public health or medical education issues. The GP also gave an annual presentations to patients in the town outlining and explaining local healthcare issues. These talks had been attended by over 100 people and have become a part of the annual community calendar.
Ends
For further information please contact CQC Regional Engagement Manager, John Scott on 07789 875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.
Find out more
Read our reports about Wyndham House Surgery.
The achievement of an ‘outstanding’ rating reflects the practices’ exemplary approach in planning and delivering services.
Linda Prosser, Director of Commissioning for NHS England in the South West