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Services in your home

What are services in your home?

We register a range of different services which offer care in the home.

The most common of these services are home-care agencies, which offer people a carer in their own homes to help meet a range of needs.

These agencies offer a wide variety of care, in some cases a full 24-hour day of care.

Inspecting and regulating services in your home

Download this document to find out how we will be inspecting, regulating and monitoring services in your home and other adult social care services in the future.

A fresh start for the regulation and inspection of adult social care PDF | 749.53 KB

Types of services in your home

Home care agencies

  • Carers visit people in their own homes.
  • Visits take place at various times throughout the day.
  • The number of these agencies is rising.

Mobile doctors

  • Medical consultations in your home.
  • Possible consultation with a doctor over the internet.
  • Nurses or other healthcare professionals may support the doctor.

Phone/online advice

  • Clinical services over the phone, through websites or by email.
  • Initial consultation is usually with a registered nurse.
  • Services may include advice, diagnosis, prescriptions and referrals.

Our latest findings

From our Care Update...

Our latest Care Update includes details of how well home care services were meeting standards up until the end of last year.

  • On 31 December 2012, 94 per cent of the agencies we had inspected were protecting people from the risk of abuse, up from 90 per cent in the previous year.
  • At the same point, 89 per cent of inspections showed services were planning and delivering the care that people needed, a 3 per cent increase.

Read more in our Care Update: Adult social care section.

From 'Not just a number'...

We carried out a themed inspection programme of home care services between April and November 2012.

  • The programme saw 250 agencies inspected, ranging from those caring for fewer than five people to those providing services to more than 200.
  • Overall, we found 184 of these agencies - 74 per cent - were meeting all of the five standards we inspected.

Read more in our Review of home care services.