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Services in your home

Photo showing an older woman being cared for at home

We register a range of different services which offer care in the home.

The most common of these services are home-care agencies, which offer people a carer in their own homes to help meet a range of needs.

These agencies offer a wide variety of care, in some cases a full 24-hour day of care.

Our new approach to regulating services in your home

Last year we set out our plans for a new approach to regulating, inspecting and monitoring services in your home.

A fresh start for the regulation and inspection of adult social care PDF | 749.53 KB

We explain our new approach in detail in our handbooks for adult social care providers.

Types of services in your home

Home care agencies

  • Carers visit people in their own homes.
  • Visits take place at various times throughout the day.
  • The number of these agencies is rising.

Mobile doctors

  • Medical consultations in your home.
  • Possible consultation with a doctor over the internet.
  • Nurses or other healthcare professionals may support the doctor.

Phone/online advice

  • Clinical services over the phone, through websites or by email.
  • Initial consultation is usually with a registered nurse.
  • Services may include advice, diagnosis, prescriptions and referrals.