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National standards

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Find out more about the essential standards you can expect from care services and read real examples of how they are met.

1. You should expect to be respected, involved in your care and support, and told what’s happening at every stage.

Find out more about how different types of care service should meet this standard:

Hospitals

In your hospital...

  • You will always be involved in discussions about your care and treatment, and staff will respect your privacy, dignity and independence.
  • Before you receive any examination, care, treatment or support, you will be asked if you agree to it.

Care homes

In your care home...

  • You will be involved in discussions about your care, treatment and support. You will get support to help you make decisions and staff will respect your privacy and dignity.
  • You will be given opportunities, encouragement and support to help you live as independently as possible.
  • Before you receive any examination, care, treatment or support you will be asked whether or not you agree to it.

Care in your home

In your care at home...

  • You will be involved in discussions about your care, treatment and support.
  • You will get support to help you make decisions and staff will respect your privacy and dignity.
  • Before you receive any care, treatment or support you will be asked whether or not you agree to it.

Dentists

At your dentist...

  • You will be involved in discussions about your dental care and treatment.
  • You will get support to help you make decisions and staff will respect your privacy and dignity.
  • Before you receive any treatment you will be asked whether or not you agree to it.

2. You should expect care, treatment and support that meets your needs.

Find out more about how different types of care service should meet this standard:

Hospitals

In your hospital...

  • Your personal needs are assessed to make sure that you get care that is safe and supports your rights.
  • You will get the food and drink you need to meet your dietary needs.
  • You will get safe and co-ordinated care when more than one care provider is involved or if you are moved between services.

Care homes

In your care home...

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.
  • You will get the care that you and your social care professional agree will make a difference to your health and wellbeing.
  • You will get the food and drink you need to meet your dietary needs.
  • If you have more than one care provider, or if you are moved between services, you will get co-ordinated care.
  • You can expect your care home to meet your needs relating to your cultural background, language, gender, disability, age, sexuality, religion or beliefs.

Care in your home

In your care at home...

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.
  • You will get the care that you and your social care professional agree will make a difference to your health and wellbeing.
  • If you have more than one care provider, or if you are moved between services, you will get co-ordinated care.
  • You can expect care in your home to meet your needs relating to your cultural background, language, gender, disability, age, sexuality, religion or beliefs.

Dentists

At your dentist...

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.
  • You will get the care that you and your dentist agree will make a difference to your dental health and wellbeing.
  • Before or after your dental care or treatment you will be advised what is best for you to eat and drink to meet your dental-health needs.
  • Your dental care needs are co-ordinated if you move from one dental practice to another.
  • Staff respect your cultural background, gender, age, sexuality, religion or belief, and your disability, if you have one.

3. You should expect to be safe.

Find out more about how different types of care service should meet this standard:

Hospitals

In your hospital...

  • You will be protected from abuse or the risk of abuse and staff will respect your human rights.
  • You will be cared for in a clean environment where you are protected from infection.
  • You will get the medicines you need when you need them and in a safe way.
  • You will be cared for in a safe and accessible place that will help you as you recover.
  • You will not be harmed by unsafe or unsuitable equipment.

Care homes

In your care home...

  • You will be protected from abuse or the risk of abuse and staff will respect your human rights.
  • You will get the medicines you need when you need them and in a safe way.
  • You will be cared for in a safe and accessible place.
  • You will not be harmed by unsafe or unsuitable equipment.
  • You will be cared for in a clean environment where you are protected from infection.

Care in your home

In your care at home...

  • You will be protected from abuse or the risk of abuse and staff will respect your human rights.
  • If your home-care agency is providing personal or nursing care, you will get the medicines you need when you need them and in a safe way.

Dentists

At your dentist...

  • You will be protected from abuse or the risk of abuse.
  • You will be cared for in a clean environment where you are protected from infection.
  • You will get the medicines you need, when you need them, and in a safe way.
  • You will be treated in a safe and accessible place.
  • You will not be harmed by unsafe or unsuitable equipment.

4. You should expect to be cared for by staff with the right skills to do their jobs properly.

Find out more about how different types of care service should meet this standard:

Hospitals

In your hospital...

  • Your health and welfare needs are met by staff who are properly qualified.
  • There will always be enough members of staff available to keep you safe and meet your health and welfare needs.
  • You will be looked after by staff who are well managed and have the chance to develop and improve their skills .

Care homes

In your care home...

  • You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs.
  • There will always be enough members of staff available to keep you safe and meet your needs.
  • You will be looked after by staff who are well managed and who have the chance to develop and improve their skills.

Care in your home

In your care at home...

  • You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs.
  • You will be looked after by staff who are well managed and who have the chance to develop and improve their skills.

Dentists

At your dentist...

  • Your dental health and welfare needs will be met by staff who are properly qualified.
  • There will always be enough members of staff available to keep you safe and meet your needs.
  • You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

5. You should expect your care provider to routinely check the quality of their services.

Find out more about how different types of care service should meet this standard:

Hospitals

In your hospital...

  • Your health care provider continuously monitors the quality of the services to make sure you are safe.
  • You or someone acting on your behalf can complain and will be listened to. Your complaint will be acted upon properly.
  • Your personal records, including medical records, will be accurate and kept safe and confidential.

Care homes

In your care home...

  • Your care-home provider will monitor the quality of their services to make sure you are safe.
  • Your personal records, including medical records, will be accurate and kept safe and confidential.
  • You, or someone acting on your behalf, can complain and will be listened to. Your complaint will be acted on properly.

Care in your home

In your care at home...

  • The managers of your home-care agency will regularly monitor the quality of the services they provide to make sure you receive the support you need.
  • Your personal records will be accurate and will be kept safe and confidential.
  • You, or someone acting on your behalf, can complain and will be listened to. Your complaint will be acted on properly.
  • The law now makes sure you are supported to make a complaint when you need to, and your home-care agency must settle the complaint for you (or your representative) in a satisfactory way.

Dentists

At your dentist...

  • The managers of your dental practice regularly monitor the quality of its services to make sure you receive the care you need.
  • Your personal records will be accurate and kept safe and confidential.
  • You can complain and will be listened to and your complaint will be dealt with properly.

 

Last updated:
13 May 2014