The Care Quality Commission (CQC) has told Linson Court, Kirklees that they must make improvements to protect the safety and welfare of people they care for.
CQC carried out its most recent inspection in January and February. Inspectors found that the home, was failing to provide care which was safe, effective, caring, responsive or well led. Overall the service has been rated as Inadequate.
The full report from the inspection can be found on our website.
Some of the findings from the latest inspection included:
CQC found that risk assessments were not sufficiently detailed or in place to ensure people's safe care and treatment. In addition medicines were not managed safely. Inspectors also found that handover documentation was poor, particularly in relation to people's nursing care. People's nutrition and hydration needs were not adequately monitored.
When the inspection team examined care plans they found they were incomplete and held inconsistent information. Information about people's care was not always recorded accurately or easy to locate.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“This is a very unsatisfactory report. I was concerned to note that complaints were not all recorded or responded to, although people knew how to complain. Inspectors also found that the state of repair in the home was poor. We found, looking round the premises, two downstairs bathrooms were out of action; one had no hot water. This is not acceptable."
When we looked at medicines administration records (MARs) we saw there were gaps in the recording of when medicine had been given. This meant it was not possible to see if people had been given their medicines as they needed them. This represents very poor practice."
“People are entitled to services which provide safe, effective, compassionate and high quality care. If we find insufficient improvements when we next inspect we will not hesitate to take action in line with our enforcement procedures.”
“We have been working with local commissioners to ensure that people receiving services from Linson Court, are not at undue risk. We will continue to monitor this provider. CQC will consider the appropriate regulatory response to resolve the problems found.”
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For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
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People are entitled to services which provide safe, effective, compassionate and high quality care
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North