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How we regulate services

As the regulator, a major part of our job is to monitor services’ performance against national standards.

The care services we regulate

We regulate:

  • treatment, care and support provided by hospitals, GPs dentists, ambulances and mental health services.
  • treatment, care and support services for adults in care homes and in people’s own homes (both personal and nursing care).
  • services for people whose rights are restricted under the Mental Health Act.

How we regulate

We regulate services by:

  • registering providers to operate services if they meet the Essential standards of quality and safety.
  • making unannounced inspections of services at least once a year and at any time in response to concerns.
  • monitoring providers’ performance through inspections, data analysis and other checks.
  • taking action, including Enforcement, when we find services aren’t meeting the standards.
  • protecting patients whose rights are restricted under the Mental Health Act, including those on community treatment orders.
  • listening to you and others about your experiences of care and involving you in helping us make decisions.
  • keeping you updated on the performance of services in England.

You can use the search box at the top of the page to find out how your local health or social care service is performing.

Last updated:
15 August 2014