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How to use our guidance

  • Organisations we regulate

We publish two main types of information for care providers: our provider handbooks and our guidance to help providers and managers meet the regulations.

Diagram showing how CQC's guidance fits into its regulatory modelDownload them now - click here Read our guidance - click here About our policy - click here

1. Provider handbooks

Our provider handbooks explain what we look for when we inspect services. They also set out how we do our job – from registering providers to carrying out inspections, publishing ratings and taking enforcement action.

You can download provider handbooks for all sectors here.

2. Guidance on meeting regulations

We also publish guidance on meeting regulations. The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009 set out requirements for providers and registered managers. They include the fundamental standards – the standards below which care must never fall.

Enforcement policy

Our enforcement policy explains what action we will take if we find that a service has breached the regulations. Where we find inadequate care, we use our special measures process to make sure providers are offered appropriate support to help them improve within set timescales.


Last updated:
24 May 2017