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The future of dental service regulation

  • Public

Dental health in England is improving, yet there are significant challenges to face.

Cover of report - the future of dental service regulation

Along with CQC, the NHS, Department of Health and General Dental Council (GDC) all manage and regulate certain aspects of dentistry.

We have all collaborated and consulted to consider how the burden of regulation in dentistry might be reduced, whilst still providing the protection that the public rightly expect.

This report assesses how regulation works now and proposes a way forward so dental regulation is more coherent, streamlined and effective.

Regulation of Dental Services Programme Board

The report identified seven areas of improvement. The intended outputs and delivery dates for these workstreams are:

  • Roles and responsibilities: define for regulators and partners across the dental system, and implement a joint working protocol between GDC, NHS England and CQC. (October 2016)
  • Joined-up model for regulation:
    • define a clear model for dental service regulation (April 2016)
    • implement this model with a clear framework for risk assessment/methodology (April 2017)
  • Data and intelligence: improve information and sharing between regulators and partners. (April 2016)
  • Complaints: define a system with recognised roles for complaints handling, supported by clear signposting processes. (October 2016)
  • Support for quality improvement: define the system and process within the dental sector, including the role of key stakeholders in improvement. (October 2016)
  • Communication with providers: develop a system and process for regular and joined up conversation across the sector. (July 2016)
  • Communication with the public: develop a proactive and regular approach to keeping people up-to-date. (October 2016)

You can share your thoughts and feedback on this work by taking part in our online discussion.

You need to be a member of our online community to take part; join the CQC online community. You can also share your thoughts with us or contact the board and workstreams by emailing

Last updated:
7 April 2016