You are here

Freedom of information

You have the right to ask any public sector body, like us, for the recorded information it has about any subject. Find out more about how to do this here.

What information you can ask us for

You can ask to see recorded information. 'Recorded information' is any information that is already held by us such as:

  • hard copy documents.
  • computer files.
  • letters.
  • emails.
  • photographs.
  • sound or video recordings.

Anyone can ask us for information. It doesn’t matter how old you are or where you live.

Find out more in our Publication scheme.

Publication scheme Word | 333.5 KB

Before you ask us for information

Check our website

Before asking us for information, check our website to make sure it isn't already available.

If you ask for information that is already available, we will direct you to the most specific page on our website.

Check our disclosure logs

Our disclosure logs list many of the requests we have answered since April 2012.
Some requests of a personal nature are not included to protect the identities of those involved.

Think about the information you want

Try to be as specific as possible about the information you want.

Ask questions which lead to more concrete answers - such as questions that begin with ‘what’ and ‘how much’, rather than open ended questions such as those that begin with ‘why’.

How to ask us for information

Types of information request

You can request the following types of information.

  • Information about you.
  • Official information held by us.
  • Information about other people.

This type of request comes under the Data Protection Act 1998 (DPA).

To ask us for information...

You must write to us – by letter, email or fax – and include:

  • your name
  • a home or email address
  • any information to help us with the search, including:

    • whether you are registered with us to provide health and social care services
    • whether you are a person who receives care
    • the names of any registered providers, services and/or organisations that you are associated with).

You can find our address, email and fax number below.

Cost

There is usually a charge of £10, which you must send us with your application.

You can pay by cheque or postal order, making it payable to Care Quality Commission.

What happens next

We will tell you when we receive your request - this will usually be within three working days.

We may ask you for proof of identity. Usually we will ask for copies of two forms of identification - one form must have a photograph or signature, and the other proof of your address.

We will destroy the copies or return them to you if you ask us to.

If you cannot give us identification you will need to contact the Information Access team for advice.

We will reply to your request within 40 calendar days of receiving your identification and payment.

More about the DPA

The DPA aims to protect the information that organisations hold about you.

It does this by setting out how organisations find, keep and share that information, and also gives you certain rights to see that information.

Find out more About the DPA.

These requests come under the Freedom of Information Act (FOIA) 2000 or the Environmental Information Regulations (EIR) 2004.

To ask for information…

You must write to us – by letter, email or fax – and include:

  • your full name.
  • your home or email address.
  • a description of the information you want - make sure your request is clear and specific otherwise it may be delayed.

You can find our address, email and fax number below.

Cost

We do not charge for FOIA requests.

We can, however, charge for the costs of printing and photocopying information.

What happens next

After you send us your request, we will either:

  • write to you to tell you we have received it.
  • ask for more information about your request.

We will reply to you within 20 working days of receiving your request. In our reply, we will tell you whether we hold the information or not and whether there are any legal reasons which may prevent us from sending it to you.

Sometimes we may need more time to think about our response, where there is a question of public interest for example. We will always write to you to tell you about any delay.

What we won’t do

We do not have to create new information to answer your request. You will receive copies of existing files.

More about the FOIA

Find out more about the FOIA.

These requests may come under several different acts.

To ask for information...

If you wish to ask for personal information about another person, you must write to us – by letter, email or fax – and include:

  • two forms of proof of the person’s identification.
  • a statement, signed by the person, stating that they allow you to act on their behalf.

Or, if you have a power of attorney we will need a copy of that and two forms of identification for you instead.

You can find our address, email and fax number below.

Non-confidential information about a person who has died

You can ask for non-confidential information about a person who has died.

Cost

We do not charge for these requests.

What happens next

We will tell you when we receive your request - this will usually be within three working days.

We may ask you for proof of identity. Usually we will ask for copies of two forms of identification - one form must have a photograph or signature, and the other proof of your address.

We will also tell you how long it will take us to reply, which will depend upon the type of information you asked for.

Confidential information about a person who has died

We can only give confidential information to representatives of the person who has died, and it is our decision whether or not to do so.

Health records of a person who has died

If you wish to see the health records of a person who has died, you should contact the health and social care provider directly first.

You may be able to see health records under the Access to Health Records Act 1990. Social care records are not covered by this act and you will need to contact the provider directly for information.

It is very unlikely that we would hold health or social care records of person who has died. We have no legal powers to ask providers for these records except, rarely, as part of our regulatory role.

Find out more about the Access to Health Records Act.

Send us your request

Follow the instructions on this page for the type of request you want to make and send it to us in writing to:

Information Access Team
Legal Services and Information Rights
Care Quality Commission
Citygate, Floor 7
Gallowgate
Newcastle upon Tyne
NE1 4PA

You can also make a request by email or fax.

Email: information.access@cqc.org.uk

Fax: 03000 200 240.

Unhappy with our answer?

If you are not satisfied with our answer, then you may ask for an internal review.

To do this, contact:

Legal Services and Information Rights
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Email: information.access@cqc.org.uk

The Information Commissioner’s Office

If we refuse your request, and you feel that we have not complied with any of the laws above, you have the right to seek an assessment from the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF

Telephone: 01625 545 745

Make a comment or complaint about us

Contact us if you need to make a complaint or comment about us.

Last updated:
25 July 2014