CQC report on pilot inspections of NHS 111 services

Published: 30 June 2015 Page last updated: 12 May 2022
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The Care Quality Commission has published reports on the first three NHS 111 services that took part in a pilot to be inspected under its new methodology.

Since March, CQC has been developing a new approach to the inspection of England's NHS 111 services, using specialist inspectors accompanied by GPs, nurses and other experts. In line with CQC's other inspections, reports focus on whether services provided are safe, effective, caring, responsive and well led.

By September 2016, all of England's NHS 111 services will have been inspected and rated by CQC.

The three NHS 111 providers that were inspected as part of this pilot were:

Professor Steve Field, Chief Inspector of General Practice, said:

"NHS 111 is an important part of the urgent care system, ensuring people have quick and easy access to health care advice and information when appropriate.

"We expect these services to demonstrate that they prioritise people with the most urgent needs at times of high demand, and to ensure that care and advice is delivered safely and effectively, and they are referred to the right service as quickly as possible when necessary.

"The way that NHS urgent and emergency care is delivered in England is changing, but people will always be entitled to services that provide safe, effective, compassionate and high quality care."

Full reports of the inspections are available on this website.

Ends

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More about NHS 111 services...

People will always be entitled to services that provide safe, effective, compassionate and high quality care.

Professor Steve Field, Chief Inspector of General Practice

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.