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Consultation on how we regulate, inspect and rate services

  • Public

We asked people to give us their views about our plans to change the way we regulate, inspect and rate care services. The changes included:

  • what we look at on an inspection.
  • how we judge what 'good' care looks like.
  • how we rate care services to help you judge and choose care if you want to.
  • how we use information to help us decide when and where we inspect.

The main changes we proposed were:

  • introducing new ways to inspect services, with Chief Inspectors and more specialist teams that include members of the public.
  • using a new system of intelligent monitoring to help us decide when, where and what to inspect.
  • listening to people's experiences of care and using the best information across our monitoring system.

Summary of responses

Consultation response: NHS acute hospitals, community health and specialist mental health services PDF | 325.7 KB

Consultation response: residential, community and hospice adult social care services PDF | 194.96 KB

Consultation response: NHS GP practices and GP out-of-hours services PDF | 405.95 KB

Read more about the consultation response.

Consultation documents

You can read about our plans in detail in the original consultation documents, our draft provider handbooks.


Last updated:
31 October 2014