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Community mental health survey 2015

  • Public

Read the results of our latest survey which looked at the experiences of people receiving community mental health services.

Eligibility and participation

  • Participants: over 13,000
  • Response rate: 29 per cent
  • Age range: 18 years and older
  • Time period: September to November 2014
  • Eligibility: People who received care or treatment for a mental health condition.
  • Exclusions: People who were only seen once for an assessment, current inpatients, and anyone primarily receiving treatment in specific areas such as drug and alcohol abuse, learning disability services and specialist forensic services.

Key Findings for England

While the survey shows that the majority of people are reporting positive experiences overall, performance across the survey shows substantial concerns about the quality of care people using community mental health services receive. There has been no notable improvement in the last year and for many questions, a slightly higher proportion of people have reported a poor experience.

The statistical release provides the results for all questions together with contextual policy information and information on the survey methodology.

This document is being updated

CQC’s response to the results can be found in the report below.

Community mental health services survey 2015: CQC's response PDF | 236.87 KB

More information about the methodology for the survey and the analysis and reporting can be found in the Quality and Methodology document.

Community mental health services survey 2015: Quality and methodology PDF | 183.37 KB

Results for NHS trusts

These results show how trusts performed on questions that could be scored in each area covered by the survey.

The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better’ ‘worse’ or 'about the same’ compared with most other trusts.

Each trust was also provided with a benchmark report which provides more detail about the data on our NHS trust pages. You can view these benchmark reports on the NHS Surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

Community mental health services survey 2015: Technical document PDF | 182.16 KB

Results from previous surveys

You can find the results for England and for trusts from previous surveys on the NHS Surveys website. For trust results, please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Please note that due to redevelopment work, the results from the 2015 survey are only comparable with results from the 2014 survey.

Open data

Here you can find the data published in the reports for England and for each trust.

The file below contains the data for England:

This document is being updated

The raw (unanalysed) data set is available via the UK Data Archive.

The file below contains the trust level data:

This document is being updated

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

Community mental health services survey 2015: Pre-release access list PDF | 18.86 KB

How will the results be used?

The detailed survey results have been made available to mental health services who are expected to take action based on the results.

We will also use the results as part of our work on reviewing mental health services.

Other organisations

The organisations below will use the results in the following ways.

  • NHS trusts
    Trusts, and commissioners, are expected to take action to improve services based on the results.
  • NHS England and Department of Health
    Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health for performance assessment, improvement and regulatory purposes.
  • The NHS Trust Development Authority
    The NHS Trust Development Authority will use the results to inform quality and governance activities as part of its oversight model for NHS trusts.
Last updated:
25 August 2016