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Children and young people's survey 2014

  • Public,
  • Hospitals

This is the first national children’s survey conducted by CQC. It represents the experiences of nearly 19,000 children and young people who received inpatient or day case care in 137 acute NHS trusts in 2014.

We sent questionnaires to children and young people aged 8-15 with extra questions for their parents or carers. Where a child was younger than eight, a questionnaire was sent directly to their adult.

Results designed for younger readers are available here.

Eligibility and participation

  • Participants: 18,736 in total (6501 questionnaires received from 8-15 year olds)
  • Response rate: 27%
  • Age range: Children and young people under the age of 16
  • Sampling period: Young patients admitted during July or August 2014
  • Eligibility: Children and young people up to the age of 15 who were admitted to hospital as an inpatient, or for treatment as a day case patient.
  • Exclusions: Babies where the mother was the primary patient or babies who were only admitted to a Special Care Baby Unit or Neonatal Intensive Care Unit. Patients treated for psychiatric conditions and private patients (non NHS).

Key findings for England

Overall, children and their parents or carers reported good experiences of care. The majority of children and young people said they were happy with the care they received, felt safe while on wards, thought staff did everything possible to control their pain and they understood the information given to them by staff.


  • 41% of parents and carers felt staff were not always aware of their child’s medical history before treating them,
  • 35% said they were not definitely encouraged to be involved in decisions about their child’s care and treatment
  • 32% said staff were not always available when their child needed attention.

We also found that hospitals are not consistently involving older children in making decisions about their own care. This is concerning given young patients with longer term conditions may be preparing to move into adult inpatient services.

Read CQC’s report of national findings here:

Children and young people's survey 2014: Key findings PDF | 410.46 KB

The national results tables provide results for each question in the 2014 survey:

Children and young people's survey 2014: National results tables PDF | 549.49 KB

Results for NHS trusts

These results show how trusts performed on questions in the children and young people’s survey. We only include questions that evaluate performance.

The method of analysis for these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with most other trusts.

View the A-Z list of survey results by NHS trust.

Each trust also received its own benchmark report, which provides more detail about the data. You can view these reports on the NHS surveys website.

For detailed information about how we analysed trusts’ results, please read the technical document below.

Children and young people's survey 2014: Technical details PDF | 138.9 KB

Pre-release access list

You can find a list of people who had access to the results of the survey prior to publication below.

Children and young people's survey 2014: Pre-release access list PDF | 57.88 KB

How CQC will use the results

We will use the results to support our Intelligent Monitoring of data from a variety of sources, to help us decide when, where and what to inspect. The results will also form a key source of evidence to support the judgments and ratings we publish for acute trusts.

How other organisations will use the results

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and Department of Health

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health for performance assessment, improvement and regulatory purposes.

The NHS Trust Development Authority

The NHS Trust Development Authority will use the results to inform quality and governance activities as part of its oversight model for NHS trusts.

Last updated:
17 October 2016