The Care Quality Commission (CQC) has found the quality of care provided by Redesdale Court in North Shields to be Outstanding following an inspection in May this year.
Redesdale Court is a residential care home based in North Shields which provides nursing and personal care to up to 53 older people. People are accommodated over two floors; there is a residential unit, a unit for people living with dementia and an NHS consultant led facility on the upper floor where people are accommodated on a short term basis for respite and rehabilitation care, usually following a hospital stay.
The service has been rated Outstanding for being caring and well-led and was rated as Good for being safe, effective and responsive. Redesdale Court was rated as Outstanding overall.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:
“This is a great service and there are many examples of outstanding practice clearly helping to deliver an excellent person-centred service.
“We were very impressed with the excellent leadership and management at Redesdale Court. This created a positive culture and a warm atmosphere throughout for both staff and people using this service.
“Our inspectors saw that staff and people at Redesdale enjoyed excellent relationships, and those using the service were really made to feel like they were at the heart of it. This service even had a three wishes project where each person selected three wishes they wanted to come true. Staff would do their best to make the wishes a reality, and the manager would check on the progress of wishes on a weekly basis.
“This is a real achievement for the whole team at Redesdale Court, and a great example of what Outstanding care should look like.”
A full report of the inspection is available at: www.cqc.org.uk/location/1-112469339.
Staff told inspectors that morale was very good in the team. They enjoyed coming to work, felt valued and were completely supported by the manager.
It was obvious that the vision and values of the service were person centred and the manager had a clear idea of how they wanted the service to develop in the future. The manager also focused a lot of attention on forging and maintaining links in the community and wanted everybody to be part of the home. They also arranged for external organisations to deliver dementia awareness sessions to people and their relatives.
Redesdale Court had reward schemes and recognition awards in place to recognise staff contributions to the organisation. This included giving staff members that were nominated the opportunity of a long weekend break in a chalet they had built in a forest retreat. This service was also offered to families of disabled children in the local community. The manager had won an internal provider award this year for innovation within the service.
Inspectors saw staff positively encouraging and praising people when they contributed to their own care and carried out tasks independently. People were treated with dignity and respect at all times and a dignity champion was in place within the home.
People were actively encouraged to be involved in the service and the manager and provider had introduced innovative initiatives which empowered people to voice their opinions. These included a committee run by residents and relatives of people using the service to be part of the interviewing panel during interviews of potential new staff. This included being involved in designing interview questions.
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