Berwick Surgery in Rainham rated as Inadequate says CQC

Published: 28 July 2016 Page last updated: 12 May 2022
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The Chief Inspector of General Practice has placed a GP practice in Rainham, north east London, into special measures.

Care Quality Commission Inspectors rated Berwick Surgery in Berwick Road, Rainham, Havering, as Inadequate for being safe, effective and well-led. It was rated as Good for caring and being responsive after an inspection in March 2016.

Inspectors found that the practice did not have facilities for disabled people and there were no provisions for patients to see a female GP. The arrangements for managing medicines, including vaccinations, were not effective to ensure patient safety.

However, patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information about services and how to complain was available and easy to understand.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.

Ursula Gallagher, Deputy Chief Inspector of General Practice in CQC’s London region said: “It is important that the people who are registered at Berwick Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have now placed the practice into special measures – which means we will inspect again in six months’ time. This will enable the practice to access all the support it needs via NHS England, using the vulnerable practices scheme.

“Since our inspection, we have received additional information to show some action has been taken to address some of the issues we found. When we inspect again in six months clearly we will be looking for improvements.”

Ends

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Find out more

Read our reports about Berwick Surgery.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.