Complaints
Find out how to share concerns and complaints about a social care service, your council, independent healthcare services, the NHS or us.
Concerns and complaints about:
1. Care homes and services
If you are unhappy about how you have been treated or the services you have received we will take your views seriously.
Share complaints about a care home or service: find out what to do if you are unhappy about your social care service.
2. Council social services
If you would like to make a complaint about social care services provided by your council, you should contact them directly.
Complain to your council: what to do if you have a concern or complaint about your council.
3. Independent healthcare services
If you like to raise a concern or complaint about independent healthcare services, you should contact them in the first instance.
Raise a concern or complaint about independent healthcare services: find out what to do if you're unhappy with the way a service has dealt with your complaint.
4. Complaints about the NHS
If you would like to complain about the NHS you need to contact the NHS directly.
Complain about the NHS: The process for this has changed on 1 April 2009 and CQC are not involved in this process.
5. Complain about CQC
We aim to get things right first time. If you believe we have got something wrong, please tell us and we will try to sort things out quickly.
Complain about CQC: What to do if you want to make a complaint about us.
6. How to complain if you've been detained under the Mental Health Act
We have specific duties to look after complaints from people detained under the Mental Health Act, find out how to complain.
Complain about health services which look after people detained under the Mental Health Act
