Our strategy and business plan

Our strategic plan sets out what we want to achieve for people who use health and social care, and how we will go about our work over the next five years to realise these aims.

Our business plan sets out how we will be putting the first year of this strategy into action.


Business plan

Our business plan looks at the first 12 months of our five-year strategy and how we will be putting it into action.

Download our five-year strategy

You can also download our five-year strategy in alternative formats:

How we developed our strategy

Since the Care Quality Commission (CQC) began operating in April 2009, we have consulted widely with people who have an interest in our work.

We consulted formally on our proposed strategy for the next five years in late 2009 and are grateful to the many people whose views have helped to develop and shape our final strategy. 

We received widespread support for our plans, which are organised around our five priorities for improving quality of care and outcomes for people who use services. The consultation feedback showed that they are considered to be clear, appropriately ambitious and, if successful, will bring about substantial changes to health care and social care in England.

See also