Our priorities
We have identified five priorities where we believe our unique role as regulator will enable us to bring about visible change and significantly enhance outcomes for people. We will deliver these priorities by carrying out our regulatory activities well.
1. Making sure that care is centred on people’s needs and protects their rights
We want people to be able to shape their own care around their needs, and to have a voice. To do this, they need up-to-date, relevant and accurate information so that they can make informed choices about their care.
2. Championing joined-up care
We want to see better coordinated and integrated health and social care, so that the services people receive are joined up and their experience is a good one. We also want better integration within sectors, for example across primary and acute services, and when young people move up into adult care. We want commissioners and providers of care to work together, and with people who use services, so that outcomes for people are improved.
3. Acting swiftly to help eliminate poor quality care
People have a right to expect that, if a service falls below the essential standards expected, this is identified and acted on quickly. We want to have a major impact on these poorer services and we will focus particularly on those that fail to improve.
4. Promoting high quality care
People should be able to access and experience high quality services that put them first and respect their rights. Where we identify care that is improving, we will promote this so that other commissioners and providers can learn from what is working well.
5. Regulating effectively, in partnership
We will be sensitive to the requirements that we put on those we regulate. We work to the principles of better regulation and we will frequently show our progress in doing so. We will work with other organisations to improve the quality of life for communities and local people, and make sure that the benefits we bring to people significantly outweigh our costs, and those incurred by others in meeting our expectations.
