How we do it
Throughout our work we make sure that the voices of people who use health and adult social care services are heard.
We ask people to tell us about their experiences of care services and to give us their views. We make sure they are at the heart of our reports and reviews. In some cases we involve patients and their carers directly in working alongside our inspectors to give an expert user view of services.
People want hospitals, care homes, GP practices and social service providers to work together well. If things go wrong it's often at the crossover point of those services. Because we are one regulator we can look at the whole range of services and make sure they improve how well they're working together for the benefit of people receiving care.
Human rights are at the heart of our work. We promote and protect the rights and interests of everyone who uses health and adult social care, particularly the most vulnerable, for example people who are held under the Mental Health Act.
We make use of information and data to so that we can keep a watch of what is happening inside health and social care systems as well as across both health and social care and alert us to where a pattern of incidents indicates that something untoward may be happening.
Information which is not based on numbers (known as qualitative information), such as comments from people who have used a service, is treated with the same rigour as data (information based on numbers) to make sure that we make more consistent use of all our information to enable us to spot patterns of incidents indicating that there could be a problem.
Board meetings
We hold regular meetings that are partly open to the public. Find out when and where the next meeting takes place, how to attend or send questions for the meetings, and read the minutes and related documents on past meetings.
Register of equality and human rights impact assessments (EHRIA)
We run equality and human rights impact assessments to show how we promote equality and diversity in all areas of our work. These assessments also allow us to share best practice, both among our staff and with external organisations.
Register of equality and human rights impact assessments (EHRIA)
Provider Advisory Group
The Provider Advisory Group carried out a review about the extent of overlap and duplication in regulation, assessment, inspection and audit in healthcare.
