About your profile page
Layout and features
Our website has a clear public focus. We want the public to understand who we are and what we do. The site features a clear and prominent strap line to communicate our role.
The site also has a section for you (‘Organisations we regulate’) that includes all the information and guidance you need. This section will form the basis of our new ‘Online Services’ system for providers.
Search function
Visitors to our site can search and compare services, based on the judgements we have made. They can search in a variety of ways – by name, type of service or location.
Once they have carried out a search, visitors will be able to compare and choose services. We have used a simple key of ticks and crosses to show whether or not a service is currently meeting the essential standards:
From this results page, visitors can click on specific services to read more information.
Your profile page
Every provider registered with us has a profile page on the website for each of their locations. These pages include a summary of our latest judgement on whether a location is meeting each of the 16 essential standards.
The standards are grouped under five chapters, as they are in our Guidance about compliance: Essential standards of quality and safety.
The tick or cross for each chapter is determined by the worst judged standard within that chapter. For example, if one standard within chapter 2 is judged with a grey cross, then that whole chapter cannot be judged any higher than a grey cross overall. A tick shows compliance and a cross shows non-compliance.
When visitors click on a chapter, the panel opens up to show our latest judgement for each of the standards, along with a summary and the date of when the standard was last checked.
Other contextual information on the profile page is gathered from a number of sources, including the information you have submitted to us through your application for registration.
Each profile page also links to PDFs of all inspection reports relating to that location.
Information on your profile page
Adult social care quality ratings
Quality ratings are no longer displayed on our website. This is because the most up-to-date and relevant information about each service is our latest judgement of their compliance with the essential standards. Historic inspection reports (including information about the quality rating awarded at that time) continue to be available on the website for three years after the inspection date.
We stopped awarding quality ratings (‘star ratings’) under the Care Standards Act 2000 on 30 June 2010, and have not scheduled any key inspections that would result in awarding a quality rating since that date.
Registered manager conditions
As part of the transition from the Care Standards Act to the Health and Social Care Act, we imposed ‘non-routine’ conditions on some providers requiring them to have a Registered Manager in place by a specific date. This was done to enable those providers to transition as required by the legislation. All relevant providers also have an automatic ‘routine’ condition stating simply that they must have a Registered Manager.
To avoid the confusion caused by having two different conditions relating to the need to have a Registered Manager, we intend to remove the ‘non-routine’ conditions. We will contact all affected providers over the coming weeks with full details about this process. Removing these conditions doesn’t change the requirement on providers to have a Registered Manager. Those providers who are required to have a Registered Manager and do not have one will still be in breach of their registration.
On our new website, those providers who now have a Registered Manager in place, but have not yet completed the process to have their condition removed, will still have the condition displayed on their profile page. Once the condition has been removed, and your amended certificate has been generated, we will update your profile page on the website.
Keeping the website up to date
The information included on your profile page will reflect what is on your latest certificate. If you make a change to your registration (e.g. add a new location) those details will be added to the website once your amended certificate has been generated. If you are in the process of registering and have received your Notice of Decision but not yet received your certificate, your profile will display a simple statement confirming that you are in the final stages of being registered and that we will publish your registration details shortly.
Once we have completed an inspection, we will publish our findings and update our judgements on the website accordingly. Inspection reports (and any amendments to our judgements about your compliance) will be published on our website within 14 days of the report being finalised following the factual accuracy check.
Any cross on your profile page is an indication of non-compliance with one or more of the essential standards. If you have been required to produce an action plan stating by what date you expect to become compliant, we will review your service again within three months of you declaring your action plan complete. If at that time we judge you to be compliant, your profile page will be updated when we publish the findings from that review of compliance.
Quality and risk profiles (QRPs)
The information in your quality and risk profile (QRP) is not the same as that which is displayed on your profile page on the website. Both present information about providers and both use the 16 essential standards as their basic framework. However, while your profile page on the website presents our latest judgement on whether a location is meeting the essential standards, the QRP is one of a number of tools that our inspectors use to help them to make that judgement.
QRPs are not a judgement in themselves – they are a prompt, guide and aid to help our inspectors to assess where there may be a risk of non-compliance. They highlight where risks and issues may lie by pulling together information from a variety of sources.
We currently share updated QRPs with NHS trusts on a regular basis. We are working to further develop QRPs for other provider groups. Our aim is to share QRPs with all registered providers in the same way as with NHS trusts once this development work is complete.
Future developments
As we get feedback on the new website it will continue to evolve. Further enhancements and developments will follow over the coming months. This will include specific work on the ‘Organisations we regulate’ section as we begin to roll out our 'Online Services' system.