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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Doctors/GPs

What are GP services?

 These services include your typical GP surgery but also a range of other services such as out-of-hours or mobile doctors services, walk-in centres, minor injury units or urgent care centres. All types of GP services mag glass

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A fresh start to the way we inspect and regulate GP practices and GP out-of-hours services

Download the document below to find out about the changes we're making to the way we inspect and regulate GPs and GP out-of-hours services.

Types of GP services

  • Image of a GP in her office

    NHS GP practices

    • Range in size from those run by one doctor to those with large numbers of partners working across multiple sites.
    • Many practices also employ staff including nurses, physiotherapists and office managers.
    • Doctors will carry out medical consultations and minor treatments, discuss diagnosis and treatment and may prescribe medication.
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  • Image of a doctor using a stethoscope to listen to a patient's heart

    NHS out-of-hours services

    • These operate during the out-of-hours period when your GP practice is closed - usually 6.30pm - 8am on weekdays and all day on weekends and bank holidays.
    • If you call your GP practice during this period, you will usually be redirected to one of these services.
    • May include GPs or healthcare professionals working from A&E departments and minor injury units or making home visits.
    • Sometimes involves ambulance services moving patients to where they can be seen by a doctor or a nurse.
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  • Image of a doctor writing notes with a nurse

    Walk-in centres

    • Usually managed by a nurse, these services are available to all and no appointments are needed.
    • Most centres are open 365 days a year and outside office hours.
    • Deal with minor illnesses and injuries rather than long-term conditions or life-threatening problems.
    • Some centres also offer access to doctors as well as nurses.
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  • Image of a doctor examining a man's broken arm

    Minor injury units

    • Deal with minor injuries such as broken bones, sprains, burns and scalds.
    • Allow A&E staff to concentrate on more serious injuries and conditions.
    • Can help you avoid a long wait for a minor treatment in A&E.
    • Some minor injury units and walk-in centres do not have facilities to treat young chuildren.
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