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A great role model, mentor and friend

  • 10 March 2014

Last week started with one of the things I like best- out visiting and speaking to staff and people using services. Thank you to Ian Smith, Chair of Four Seasons, his senior team and the staff and residents at Emberbrook Home in Surbiton. But I have three things to concentrate on from the rest of...

Nice work if you can get it

  • 24 February 2014

Sorry if you get bored when I say I've had a busy week, but so often it's true! I do get to have the best kind of "busy-ness" though- the sort where you know what you are doing is important but can be fun and interesting too. Getting it sorted The beginning of last week was all...

Moving in the right direction

A few weeks ago I took questions from our Twitter followers about my plans to change how we inspect general practice. I got some really interesting and diverse questions and you can see my answers below. I think Twitter is a really important way of engaging with, and most importantly hearing from...

Leadership and values

  • 9 December 2013

Nelson Mandela Anything I was planning to write about this week (and there was a lot) got swept away by the news of Nelson Mandela's death on Thursday, 5th December. I found out from Twitter following a lovely evening at the Social Care Curry Club and I'm not ashamed to say I cried. I...

Big impressions

  • 19 November 2013

Two events made a big impression on me last week. As I think back I realise they both have a common theme – making sure we do our job at CQC well by putting the people who matter most- those using services, their families and carers- at the centre of everything we do. Tackling Poor Care The first...

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