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Putting rumours and myths to bed

Last week I attended the opening of new GP surgery at the Sir Ludwig Goodman Health and Wellbeing Centre in Stratford. The site was the base for the Olympics Medical and Doping Centre during the London 2012 Games. As you would imagine, it is a spectacular building and won several awards for...

Events in action

A week’s distance from the Panorama programme Behind Closed Doors: Elderly Care Exposed does not erase the memory of the plaintive cries, neglect and abuse we witnessed. I wrote my blog the day after and was clear that it was a collective responsibility from staff to society to respond. As I am...

Consultation and co-production

Last Friday I presented to a room full of GPs and practice managers at our first listening event in Birmingham and went through our thinking on how we are planning to change the way that GP practices are inspected.   It was great to be part of such a challenging and constructive conversation with...

Behind Closed Doors

The BBC Panorama programme Behind Closed Doors: Elderly Care Exposed   was awful. I watched, like so many others, as secret filming revealed neglect, verbal abuse and physical violence against people who were frail and vulnerable. Such care, or more accurately, lack of care is totally unacceptable....

We need adult social care to be the best it can be

Since I wrote last week about the purpose of CQC, I have had more cause to ponder on the topic. Let’s Get Real and other views The BBC documentary (Protecting Our Parents) again showed the difficulties faced by older people becoming increasingly frail and struggling to stay in their own homes. The...

Better late than never

Apologies for the late arrival of this week’s blog – that four-day weekend has knocked me all out of kilter. I hope that you enjoyed a relaxing or fun-filled weekend. And if, like thousands of others, you were working to provide care and support for people using health and care services – thank you...

Out and about

On Tuesday, I went into BBC Broadcasting House to talk to Nicky Campbell on the 5 Live breakfast programme. Although Nicky got confused slightly and thought I still worked for NHS England, it was still good to talk about general practice and the work that we've been doing to change the...

It's a marathon not a sprint

I spent Sunday cheering the London Marathon from an excellent vantage point in Canary Wharf. It was an amazing day full of incredible endeavour and humanity as records were broken, personal goals achieved and thousands of pounds raised for countless good causes. Special mentions- first for our...

Hurrah – we've gone live!

After loads of hard work, mixed in with some blood, sweat and a few tears, I’m really pleased that our new handbooks – explaining more about how we intend to improve the way we monitor, inspect and rate adult social care services – are now officially live on the website! We said we would publish in...

Towards a new way to inspect

This week we've taken the first major step towards changing the way that GP practices are inspected and regulated. On Wednesday we published our inspection handbooks for all the sectors including primary medical services. We have already begun to test this new approach in our GP out-of-hours...

Download the results as a spreadsheet