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Better care

Throughout my career in health and social care I know that when things go wrong, the people affected usually want to know what happened and why; often they want someone or an organisation to take responsibility and be held to account; but overwhelmingly they say that they don't want someone...

Caring and complaints

Yesterday, 1 February, was Dignity Action Day organised annually by Dignity in Care which campaigns to put dignity and respect at the heart of UK care services. The campaign led by the National Dignity Council was launched in November 2006 and since then has registered over 60,000 Dignity Champions...

Start the Year

Each week I write an email for everyone working in the Adult Social Care Directorate at CQC – for my first blog of 2016 I thought I’d share my New Year message. Dear colleagues Happy New Year! Thank you to everyone who worked over the festive season and welcome back to those of us who enjoyed a bit...

2015 heroes

My last blog of the year and a time to reflect on my adult social care heroes of 2015.  Justice for LB First I would like to pay tribute to two remarkable women – Dr Sara Ryan and Dr George Julian. Sara's son Connor Sparrowhawk died a preventable death while a patient in the Assessment and...

Taking it on the chin

Criticism hurts, of course it does. We are all human and very few of us get out of bed in the morning to do a bad job. So it is perhaps understandable that when we are criticised, responses are defensive, explaining away the negatives and claiming that everything is now sorted. That may apply to...

Listen, learn, act

In the last week I have taken part in a Question Time Panel at the Carers UK national summit, answering questions and challenges from carers across the country; met with Judy Downey, Chair of the Relatives and Residents Association; joined families whose relatives with Learning Disabilities have...

Look for the helpers

At the weekend I spent time with family and friends. We ate and drank, went to a sporting event and a music concert. Things that thousands of people enjoy doing all over the world and things that thousands of Parisians and visitors did on Friday. But after a night of carnage, more than a hundred...

Strong foundations

On Monday CQC published a consultation document on our future fees strategy. Our funding is already a mixture of grant-in-aid resources from the Department of Health and fees from providers. However, the Treasury is expecting all regulators to move to full cost recovery on fees, hence the increases...

A tale of two speeches

Last week I was invited to speak at two very special events. Back to school The first was a surprise invitation to go back to my old school as the Guest Speaker at their Presentation Evening. A special date in any school's calendar. I was very pleased to be asked and on the day the letter came...

What a week

Three big things happened in the health and social care world last week – at CQC we published our latest State of Care report; social care gathered together in Bournemouth for the National Children and Adult Services annual conference (NCAS) and the inquest into Connor Sparrowhawk's death...

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