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Dying is part of living

My blog this week is all about dying- that may feel like an odd topic in the week before Christmas, especially as our society tends to shy away from talking about it at any time of the year. But death and dying are too important to ignore, especially in health and care services. End of life care...

Complaints matter

This week CQC published its report Complaints Matter looking at how complaints are handled in health and social care. Our conclusion was that there is a wide variation in the way complaints are handled and that much more could be done to encourage an open culture where concerns are welcomed and...

Silver Linings

We have been publishing ratings for adult social care services for two months now and it is very heartening to see that, of the 103 on the website, 74 are rated as good. Given that we have 25,000 services to rate it is far too early to see this as an indicator for the whole sector but the number of...

Putting the record straight

I suppose some of you may think I should have learnt by now. I have blogged before about the perils of dealing with the media in Asking Questions and Debating the Role of the Media. So why did I think a radio journalist reporting on an inspection would be a good idea? Public scrutiny CQC is a...

The power of stories

Parables, fairytales, a book at bedtime – stories have been a part of our lives since time immemorial. Drawn from reality or imagination, we have turned them into thought-provoking novels, pure escapism and comic cartoons; gripping movies and tender TV dramas; beautiful ballet and dramatic operas;...

Debating the role of the media

“This house believes that only the media have the power to get action on bad practice in care of people with dementia” That was the topic of a lively debate on Monday evening at the UK Dementia Congress in Brighton. Lynne Phair, an independent consultant nurse proposed the motion. This may not come...

National Children and Adult Services Conference

Last week it was the annual National Children and Adult Services Conference, this time held in Manchester. This is the largest social care conference, focused mainly on the members of the organisers – the Local Government Association, Association of Directors of Children's Services and the ...

Forward view

The Five Year Forward View published on 23 October makes a compelling case for the sustained future of the NHS. There's a lot of common sense set out in 39 fairly easy to read pages. My favourite passage is on page 28: "...in particular, the tendency over many decades for government...

Focus on dementia

Cracks in the Pathway Hats off to the BBC for their focus on people living with dementia last week. It was perfect timing for CQC, as on Monday we published Cracks in the Pathway, our report looking at the experience of people living with dementia moving between care homes and hospitals. We...

Asking questions

What do you do when a journalist asks you a question? If you've had the benefit of media training you might know the answer to that one – it's the ABC of interview techniques. Acknowledge, Bridge and Communicate. Don't ignore the question (acknowledge) but don't lose the golden...

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