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Putting the record straight

I suppose some of you may think I should have learnt by now. I have blogged before about the perils of dealing with the media in Asking Questions and Debating the Role of the Media. So why did I think a radio journalist reporting on an inspection would be a good idea? Public scrutiny CQC is a...

The power of stories

Parables, fairytales, a book at bedtime – stories have been a part of our lives since time immemorial. Drawn from reality or imagination, we have turned them into thought-provoking novels, pure escapism and comic cartoons; gripping movies and tender TV dramas; beautiful ballet and dramatic operas;...

Debating the role of the media

“This house believes that only the media have the power to get action on bad practice in care of people with dementia” That was the topic of a lively debate on Monday evening at the UK Dementia Congress in Brighton. Lynne Phair, an independent consultant nurse proposed the motion. This may not come...

National Children and Adult Services Conference

Last week it was the annual National Children and Adult Services Conference, this time held in Manchester. This is the largest social care conference, focused mainly on the members of the organisers – the Local Government Association, Association of Directors of Children's Services and the ...

Forward view

The Five Year Forward View published on 23 October makes a compelling case for the sustained future of the NHS. There's a lot of common sense set out in 39 fairly easy to read pages. My favourite passage is on page 28: "...in particular, the tendency over many decades for government...

Focus on dementia

Cracks in the Pathway Hats off to the BBC for their focus on people living with dementia last week. It was perfect timing for CQC, as on Monday we published Cracks in the Pathway, our report looking at the experience of people living with dementia moving between care homes and hospitals. We...

Asking questions

What do you do when a journalist asks you a question? If you've had the benefit of media training you might know the answer to that one – it's the ABC of interview techniques. Acknowledge, Bridge and Communicate. Don't ignore the question (acknowledge) but don't lose the golden...

Year One – CQC A to Z

Today marks my first year at CQC. When that happened in my last job at SCIE I did an A-Z to celebrate. It seemed to go down well and why ignore a winning formula? So here's my Year One – CQC A to Z. A   is for the Adult Social Care Directorate – established on 1 April to support expert...

Sunset, sunrise!

On Friday I was finishing things off in the office when the dipping sun blinded me and I took notice of the amazing sunset over London. A quick photo and tweet later and I was entertained by this exchange with Matt, one of our provider engagement team members. Working late on a Friday evening but...

Facing challenge

I've been thinking about challenges over the last week. When I was on holiday, our challenges were tough hikes – one (Crypt Lake) even features in the National Geographic top 20 thrilling day hikes in the world. In this context thrilling equals scary as we navigated narrow ledges, natural...

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