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A great role model, mentor and friend

  • 10 March 2014

Last week started with one of the things I like best- out visiting and speaking to staff and people using services. Thank you to Ian Smith, Chair of Four Seasons, his senior team and the staff and residents at Emberbrook Home in Surbiton. But I have three things to concentrate on from the rest of...

Nice work if you can get it

  • 24 February 2014

Sorry if you get bored when I say I've had a busy week, but so often it's true! I do get to have the best kind of "busy-ness" though- the sort where you know what you are doing is important but can be fun and interesting too. Getting it sorted The beginning of last week was all...

Leadership and values

  • 9 December 2013

Nelson Mandela Anything I was planning to write about this week (and there was a lot) got swept away by the news of Nelson Mandela's death on Thursday, 5th December. I found out from Twitter following a lovely evening at the Social Care Curry Club and I'm not ashamed to say I cried. I...

Mum's Test for Real

Last week my mother decided to take the Mum's Test really seriously. She collapsed in the car outside Sainsbury's in Monk's Cross, York. The staff in the supermarket were fantastic, by offering immediate assistance and calling the ambulance. My parents could not speak more highly of...

Big impressions

  • 19 November 2013

Two events made a big impression on me last week. As I think back I realise they both have a common theme – making sure we do our job at CQC well by putting the people who matter most- those using services, their families and carers- at the centre of everything we do. Tackling Poor Care The first...

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