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Drinking matters

It didn't take long for the news of our first outstanding services in adult social to be overtaken by more bad news about care homes. A study by two doctors from The Royal Free NHS Foundation Trust explored the levels of dehydration of patients admitted to hospital from care homes compared to...

Outstanding!

In the bleak midwinter Over Christmas and New Year and in the first week of January, our inspectors across the country found and reported on services failing the people they are meant to support. Sometimes this was as a result of routine, unannounced inspections and sometimes the result of...

Welcome to 2015!

I hope you had some fun over the festive season and if you were working, thank you. Thoughts and reflections As we pack away the Christmas tree our thoughts turn to what the New Year will bring. As ever, January heralds a surfeit of reflection, wishes and resolutions along with the fireworks. Here...

Christmas cheer!

This is my last blog of 2014 – a time to look back on the year. It would be difficult to pick one highlight – such a lot has happened. We have developed, tested and now rolled out our new inspection approach. The first ratings of services were published in October and to date we have rated 172...

Dying is part of living

My blog this week is all about dying- that may feel like an odd topic in the week before Christmas, especially as our society tends to shy away from talking about it at any time of the year. But death and dying are too important to ignore, especially in health and care services. End of life care...

Complaints matter

This week CQC published its report Complaints Matter looking at how complaints are handled in health and social care. Our conclusion was that there is a wide variation in the way complaints are handled and that much more could be done to encourage an open culture where concerns are welcomed and...

Silver Linings

We have been publishing ratings for adult social care services for two months now and it is very heartening to see that, of the 103 on the website, 74 are rated as good. Given that we have 25,000 services to rate it is far too early to see this as an indicator for the whole sector but the number of...

Putting the record straight

I suppose some of you may think I should have learnt by now. I have blogged before about the perils of dealing with the media in Asking Questions and Debating the Role of the Media. So why did I think a radio journalist reporting on an inspection would be a good idea? Public scrutiny CQC is a...

The power of stories

Parables, fairytales, a book at bedtime – stories have been a part of our lives since time immemorial. Drawn from reality or imagination, we have turned them into thought-provoking novels, pure escapism and comic cartoons; gripping movies and tender TV dramas; beautiful ballet and dramatic operas;...

Debating the role of the media

“This house believes that only the media have the power to get action on bad practice in care of people with dementia” That was the topic of a lively debate on Monday evening at the UK Dementia Congress in Brighton. Lynne Phair, an independent consultant nurse proposed the motion. This may not come...

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