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First Impressions Count

  • 17 March 2014

I was a bit worried about writing this week's blog as my creative juices had been used elsewhere. As you know, CQC is moving from a generic model of inspection to expert teams led by each of the Chief Inspectors. Inspectors and their managers have been asked to choose which new team they would...

A great role model, mentor and friend

  • 10 March 2014

Last week started with one of the things I like best- out visiting and speaking to staff and people using services. Thank you to Ian Smith, Chair of Four Seasons, his senior team and the staff and residents at Emberbrook Home in Surbiton. But I have three things to concentrate on from the rest of...

A social care potpourri

  • 4 March 2014

An eclectic mix this week- you might call it a social care potpourri. I have been incredibly grateful to a whole host of people from across the sector, who have organised or attended events and meetings where we have been able to discuss CQC's plans for a fresh start for the regulation and...

Nice work if you can get it

Sorry if you get bored when I say I've had a busy week, but so often it's true! I do get to have the best kind of "busy-ness" though- the sort where you know what you are doing is important but can be fun and interesting too. Getting it sorted The beginning of last week was all...

Building the Adult Social Care Team

Teams have been a subject in my blog before but I make no apologies for returning to such an important subject, especially as I have some great news to share. The Adult Social Care Directorate, which will formally come into being from April, is taking shape. We have now appointed three Deputy Chief...

Co-producing our new inspection model for adult social care

As regular readers of this blog will know, I am a keen advocate of co-production. I worry that the word itself sounds like another bit of management jargon but it has been embraced by people who use services, their carers and others to represent a significant shift from the limitations of...

Talking about mental health

Mental health hit the headlines last week with the publication of the Care Quality Commission's annual report on the use of the Mental Health Act. Our Chief Inspector of Hospitals, Professor Sir Mike Richards led the launch and was joined by one of his newly appointed deputies, Dr Paul...

Teamwork is the name of the game

Football and culture As I planned this week's blog, my thoughts were all of a tumble. I'm sure this was caused by last Wednesday’s emotional roller-coaster as Sunderland won a bizarre penalty shoot-out to book their place in the League Cup Final in March. Or maybe it's the fault of...

Reflections on leadership

Sometimes I rush from one thing to another, dealing with lots of different issues, and end up wondering how it all fits together. But last week, there seemed to be a common thread- and that thread was leadership. From graduation ceremony to leaving do, from internal focus to external engagements, I...

Take a walk on the wild side

I spent last weekend with my oldest friends- not old as in age, but the length of time we've known each other. All three of us went to the same infant and junior schools, comprehensive and sixth form college- and we've kept in touch ever since. I have other great friends but there is...

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