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What does it mean for EU and me?

I have never witnessed political turmoil like the last few days in my lifetime – the momentous referendum decision to leave the European Union has thrown the leadership of our two main political parties into disarray with the Prime Minister resigning and the Leader of the Opposition under threat....

The art of being outstanding

Last week we launched our new strategy setting out CQC's ambitions for the next 5 years. For adult social care, the focus is very much on evolution not revolution as we improve and target our approach building on the strong foundations we have established since introducing our new methodology...

Ageing without children

Last week, at the launch of Our Voices published by Ageing Without Children and the Beth Johnson Foundation I came out when I said: “My name is Andrea, I’m 52, and I am ageing without children because I could not have them which is a source of profound regret for me." Coming out The language...

Football and the ladder of power

Over the last week, football has dominated the headlines and rightly so. First came the long-awaited inquest decision that the Liverpool fans at Hillsborough were‎ unlawfully killed in 1989 and the fans were not to blame. Then Leicester City Football Club against all the odds were crowned Premier...

Rock and a hard place

Last week's announcement of CQC's fees scheme for 2016-17 definitely deserves the description "between a rock and a hard place" for the providers affected and CQC itself. At a time when everyone is very aware of the financial pressures affecting the health and social care sector...

Some final words

I joined CQC back in September 2013. It's fair to say that my appointment wasn't a typical one. I joined not long after CQC was heavily criticised following the publication of a report relating to its action at Morecambe Bay Trust. This report was partly triggered by concerns that I...

Spotlight on strategy

This weekend I went to see the movie Spotlight *, the story of The Boston Globe investigation into child abuse by priests and the decades-long cover up by the Catholic Church. It is a powerful story told in an understated way that makes it all the more compelling. The hard but important work of...

Better care

Throughout my career in health and social care I know that when things go wrong, the people affected usually want to know what happened and why; often they want someone or an organisation to take responsibility and be held to account; but overwhelmingly they say that they don't want someone...

Caring and complaints

Yesterday, 1 February, was Dignity Action Day organised annually by Dignity in Care which campaigns to put dignity and respect at the heart of UK care services. The campaign led by the National Dignity Council was launched in November 2006 and since then has registered over 60,000 Dignity Champions...

Start the Year

Each week I write an email for everyone working in the Adult Social Care Directorate at CQC – for my first blog of 2016 I thought I’d share my New Year message. Dear colleagues Happy New Year! Thank you to everyone who worked over the festive season and welcome back to those of us who enjoyed a bit...

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