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Musing about the Mum Test

I’ve been doing a bit of thinking about the Mum Test. When we published A fresh start for the regulation and inspection of adult social care  in October 2013, I wrote in my introduction: “To make sure our regulatory approach is truly personalised I want us to consider for every service we look at –...

Getting it right for community and ambulance services

Welcome to the first community services and ambulance blog. Since my appointment, my experience so far has been incredibly positive. Taking part in inspections has been a highlight for me and shown me that compassionate care is alive and well in the NHS. My portfolio – very much like the...

Sharing outstanding practice

Last week I went to Devon and met with some inspectors in Plymouth, where I had the opportunity to listen to them share their thoughts about the outstanding practice that they have experienced in GP surgeries in the South West. It was really encouraging to hear about such positive experiences...

A lot has happened in a year

It gives me great pleasure to introduce my first ever blog. My plan is that the writing of this blog will be shared with my Deputy Chief Inspectors in the Hospitals Directorate at CQC. So from time to time, you will hear from Ted Baker about hospitals, Paul Lelliott about mental health services and...

Working together to call time on poor care

Day in, day out dedicated staff provide safe, compassionate, high quality care for hundreds of thousands of people in their own homes or care homes. The work they do is immensely valuable and they definitely meet the Mum Test – providing care that you or I would be happy for anyone we love to...

Regulation for inspiration

Last week I was honoured to be included in the Health Service Journal list of inspirational women in healthcare. It was a bit of a surprise, not least given my social care brief. But perhaps it is a sign that some of the boundaries between health and social care are blurring? I hope so. HSJ...

A focus on quality

It’s been a great couple of weeks meeting with people around the country. In particular, a meeting with a Local Medical Committee (LMC) in Nottinghamshire and also a meeting with GP trainers in Oxford. Nigel Sparrow and I, accompanied by our local inspection manager, Michelle Hurst, met with...

Leaders and Le Grand Depart

Leaders and Le Grand Depart First, a brief reflection on Le Grand Depart of the Tour de France in Yorkshire. RT “ @YNWA815: @Crouchendtiger7 ARE YOU READY pic.twitter.com/q0dN2tCXc1 ” I can't wait!!! — Andrea Sutcliffe (@Crouchendtiger7) July 3, 2014 I love the Tour and have followed it on TV...

Care homes, thoughts on inspection and a visit from Julie Bailey

It’s been another busy period since my last blog with plenty happening in patient safety, both within CQC and across the sector as a whole. Making the UK health service the safest in the world Last month, the Secretary of State for Health announced a series of measures aimed at making the UK Health...

Coping or caring?

Last week I was invited to speak at the Health Care Plus exhibition at the Excel Centre – first to share our plans at CQC for the regulation and inspection of home care services and then to debate the acceptability or otherwise of 15-minute visits in home care. Are 15-minute home care visits ever...

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