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Deputy Chief Inspectors take over

Andrea is away this week and next enjoying all the sights, sounds and bears (but hopefully from a safe distance) that the Canadian Rockies have to offer. So in her place over the next two weeks, you’ll hear from each of the four Deputy Chief Inspectors (DCI) for Adult Social Care about who they are...

Special measures for GP practices

This week we announced our new system of ‘special measures’ for GP practices which we plan to introduce in October this year, as part of our plans to inspect and rate all GP surgeries. This brings us line with the other special measures programmes across adult social care and hospitals. Not...

Good mood

This is my last blog before I go on annual leave. On Thursday I fly to the Canadian Rockies for a spot of hiking, fresh air, great scenery, maybe a bit of white water rafting and some good food and wine. It's a while since I took a two-week holiday and I am looking forward to a complete break....

Quiet summer? No way!

So, the schools have broken up for the holiday, Parliament is in recess and we have sunshine and showers. It's summer! Halcyon days I remember a time when the end of July and August provided welcome respite from the hurly-burly of everyday busy-ness- an opportunity to tidy cupboards, clean up...

Oh to be in England...

I recently got back from a week's family holiday in Derbyshire and I'm feeling refreshed and full of energy. It was incredibly hot and the scenery was wonderful. It made me wonder why people travel abroad when England is so beautiful, the people so friendly, the ice cream so tasty and you...

Musing about the Mum Test

I’ve been doing a bit of thinking about the Mum Test. When we published A fresh start for the regulation and inspection of adult social care  in October 2013, I wrote in my introduction: “To make sure our regulatory approach is truly personalised I want us to consider for every service we look at –...

Getting it right for community and ambulance services

Welcome to the first community services and ambulance blog. Since my appointment, my experience so far has been incredibly positive. Taking part in inspections has been a highlight for me and shown me that compassionate care is alive and well in the NHS. My portfolio – very much like the...

Sharing outstanding practice

Last week I went to Devon and met with some inspectors in Plymouth, where I had the opportunity to listen to them share their thoughts about the outstanding practice that they have experienced in GP surgeries in the South West. It was really encouraging to hear about such positive experiences...

A lot has happened in a year

It gives me great pleasure to introduce my first ever blog. My plan is that the writing of this blog will be shared with my Deputy Chief Inspectors in the Hospitals Directorate at CQC. So from time to time, you will hear from Ted Baker about hospitals, Paul Lelliott about mental health services and...

Working together to call time on poor care

Day in, day out dedicated staff provide safe, compassionate, high quality care for hundreds of thousands of people in their own homes or care homes. The work they do is immensely valuable and they definitely meet the Mum Test – providing care that you or I would be happy for anyone we love to...

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