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Focus on dementia

Cracks in the Pathway Hats off to the BBC for their focus on people living with dementia last week. It was perfect timing for CQC, as on Monday we published Cracks in the Pathway, our report looking at the experience of people living with dementia moving between care homes and hospitals. We...

Asking questions

What do you do when a journalist asks you a question? If you've had the benefit of media training you might know the answer to that one – it's the ABC of interview techniques. Acknowledge, Bridge and Communicate. Don't ignore the question (acknowledge) but don't lose the golden...

Our new approach to GP inspections – now live!

It has been a busy week here at CQC as we have now rolled out our new approach to inspection and ratings for general practice. It is now live! We have also published our provider handbook for NHS GP practices and GP out-of-hours services, which sets out clearly how we will assess and rate those...

Year One – CQC A to Z

Today marks my first year at CQC. When that happened in my last job at SCIE I did an A-Z to celebrate. It seemed to go down well and why ignore a winning formula? So here's my Year One – CQC A to Z. A   is for the Adult Social Care Directorate – established on 1 April to support expert...

Coming to you from the RCGP conference

This week my blog comes to you from Liverpool, where I've been joined by many of the CQC team who are taking part in the Royal College of GPs annual conference. Liverpool has put on a stunning show. It astounds me how beautiful the waterfront and architecture is, more so than in my home city...

Focusing on what's good

Our entire Primary Medical Services team met in Birmingham late last week. The day was part of our final preparations before we launch our new inspection and regulation approach for GPs and out of hours services from October. This was an opportunity for us to pull together in one day an overview of...

Sunset, sunrise!

On Friday I was finishing things off in the office when the dipping sun blinded me and I took notice of the amazing sunset over London. A quick photo and tweet later and I was entertained by this exchange with Matt, one of our provider engagement team members. Working late on a Friday evening but...

Moving closer to our new approach

The last few weeks have been a particularly busy time for our team here at CQC as we focus on rolling out our new approach to all GPs and out-of-hours services from 1 October. Our inspection teams, including our GP and practice nurse and manager specialist advisors, have been taking part in a...

Facing challenge

I've been thinking about challenges over the last week. When I was on holiday, our challenges were tough hikes – one (Crypt Lake) even features in the National Geographic top 20 thrilling day hikes in the world. In this context thrilling equals scary as we navigated narrow ledges, natural...

One year on...

Well, it's more than halfway through September and, unbelievably for me, it's fast approaching the date that will mark my first full year working with CQC. It's been a year of great personal and professional change. I've met some wonderful people, remarkable campaigners, carers...

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