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Moving home

Closing much needed services is always a tough decision but even more so when that service is someone's home. Personally, I don't like moving- my childhood was spent in the same house from the age of 2 to 18 and I moved into my current home over 21 years ago. It would take a lot for me to...

Drinking matters

It didn't take long for the news of our first outstanding services in adult social to be overtaken by more bad news about care homes. A study by two doctors from The Royal Free NHS Foundation Trust explored the levels of dehydration of patients admitted to hospital from care homes compared to...

Outstanding!

In the bleak midwinter Over Christmas and New Year and in the first week of January, our inspectors across the country found and reported on services failing the people they are meant to support. Sometimes this was as a result of routine, unannounced inspections and sometimes the result of...

A quiet revolution in the history of safety

Patient safety is entering a time of real and rapid change. It's been termed a 'quiet revolution' – and it's one in which CQC has an important role to play. I have been in safety-related roles in the NHS since leaving operating theatre management, and moving into what was then...

Welcome to 2015!

I hope you had some fun over the festive season and if you were working, thank you. Thoughts and reflections As we pack away the Christmas tree our thoughts turn to what the New Year will bring. As ever, January heralds a surfeit of reflection, wishes and resolutions along with the fireworks. Here...

A time for reflection

With Christmas fast approaching, we thought it would be a good opportunity for the three deputy chief inspectors of the hospitals directorate to reflect on 2014 and the challenges they face next year. Professor Edward Baker, deputy chief inspector of hospitals Go back 12 months before I came to CQC...

A year of progress in patient safety

It's hard to believe Christmas is just around the corner and how quickly the last few months have gone by. So, before we see in the New Year, here is my final blog of 2014. Safety first I am pleased that our new approach to inspections includes safety as one of the five key areas we look at,...

Christmas cheer!

This is my last blog of 2014 – a time to look back on the year. It would be difficult to pick one highlight – such a lot has happened. We have developed, tested and now rolled out our new inspection approach. The first ratings of services were published in October and to date we have rated 172...

Dying is part of living

My blog this week is all about dying- that may feel like an odd topic in the week before Christmas, especially as our society tends to shy away from talking about it at any time of the year. But death and dying are too important to ignore, especially in health and care services. End of life care...

Complaints matter

This week CQC published its report Complaints Matter looking at how complaints are handled in health and social care. Our conclusion was that there is a wide variation in the way complaints are handled and that much more could be done to encourage an open culture where concerns are welcomed and...

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