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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 124.75 w 24.07 747.9 m 558.15 747.9 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 685.53 m 561.48 685.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 684.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 684.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 693.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 667.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 607.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 563.19 m 557.15 563.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 514.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 503.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 496.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 482.92 m 160.38 482.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 482.92 m 563.65 482.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.92 w 31.2 424.92 m 160.38 424.92 l S 0.001 w 1 1 1 RG 90.92 w 162.63 424.92 m 563.65 424.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.33 m 565.85 494.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 378.34 m 565.85 378.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 495.41 m 30.07 377.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 495.41 m 161.5 377.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 495.41 m 564.78 377.26 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 478.14 Tm (Highstone Mews Care Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 455.31 Tm (Highstone Road )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 437.73 Tm (Worsbrough Common)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 420.15 Tm (Barnsley)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 402.56 Tm (South Yorkshire)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 384.98 Tm (S70 4DX)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 366.08 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 349.08 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 329.55 m 358.95 329.55 l S 0.001 w 1 1 1 RG 20.58 w 361.2 329.55 m 565.9 329.55 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 340.96 m 568.1 340.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 318.13 m 568.1 318.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 342.04 m 30.07 317.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 342.04 m 360.07 317.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 342.04 m 567.02 317.05 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 324.77 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 324.77 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 324.77 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 400.15 324.77 Tm (two star good service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 305.87 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 286.81 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 269.81 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 269.81 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 269.81 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 252.81 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 252.81 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 252.81 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 235.81 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 218.34 m 315.25 218.34 l S 0.001 w 20.58 w 317.5 218.34 m 565.9 218.34 l S 0.001 w 1 1 1 RG 20.58 w 317.5 195.5 m 346.55 195.5 l S 0.001 w 20.58 w 348.8 195.5 m 377.9 195.5 l S 0.001 w 20.58 w 380.15 195.5 m 409.2 195.5 l S 0.001 w 20.58 w 411.45 195.5 m 440.55 195.5 l S 0.001 w 20.58 w 442.8 195.5 m 471.9 195.5 l S 0.001 w 20.58 w 474.15 195.5 m 503.2 195.5 l S 0.001 w 20.58 w 505.45 195.5 m 534.55 195.5 l S 0.001 w 20.58 w 536.8 195.5 m 565.9 195.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 206.92 m 568.1 206.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 229.75 m 568.1 229.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 206.92 m 568.1 206.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 184.09 m 568.1 184.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 230.83 m 30.07 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 230.83 m 316.37 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 208 m 347.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 208 m 379.02 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 208 m 410.32 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 208 m 441.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 208 m 473.02 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 208 m 504.32 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 208 m 535.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 230.83 m 567.02 183.01 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 213.56 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 213.56 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 190.73 Tm (Mike O'Neil)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 190.73 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 190.73 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 190.73 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 190.73 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 171.83 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 154.83 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 137.83 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 125.76 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 113.69 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.92 w 31.2 716.22 m 267.95 716.22 l S 0.001 w 1 1 1 RG 90.92 w 270.2 716.22 m 565.65 716.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 658.22 m 267.95 658.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 658.22 m 565.65 658.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 635.39 m 267.95 635.39 l S 0.001 w 1 1 1 RG 20.58 w 270.2 635.39 m 565.65 635.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 612.55 m 267.95 612.55 l S 0.001 w 1 1 1 RG 20.58 w 270.2 612.55 m 565.65 612.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 589.72 m 267.95 589.72 l S 0.001 w 1 1 1 RG 20.58 w 270.2 589.72 m 565.65 589.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.63 m 567.85 669.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.8 m 567.85 646.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.97 m 567.85 623.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.14 m 567.85 601.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.63 m 567.85 669.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.8 m 567.85 646.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.97 m 567.85 623.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.14 m 567.85 601.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 578.3 m 567.85 578.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 577.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 577.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 577.22 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 769.44 Tm (Name of care home:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 769.44 Tm (Highstone Mews Care Home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (Highstone Road)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Worsbrough Common)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Barnsley)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (South Yorkshire)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 676.28 Tm (S70 4DX)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 653.45 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 653.45 Tm (01226733966)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 630.61 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 630.61 Tm (01226779427)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 607.78 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 607.78 Tm (highstone.mews@fshc.co.uk)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 584.95 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 546.51 m 353.25 546.51 l S 0.001 w 1 1 1 RG 20.58 w 355.5 546.51 m 565.9 546.51 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 523.68 m 565.6 523.68 l S 0.001 w 20.58 w 31.2 478.01 m 353.25 478.01 l S 0.001 w 1 1 1 RG 20.58 w 355.5 478.01 m 565.9 478.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 455.18 m 353.25 455.18 l S 0.001 w 1 1 1 RG 20.58 w 355.5 455.18 m 565.9 455.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 535.09 m 568.1 535.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.26 m 567.8 512.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.43 m 567.8 489.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559 m 354.37 534.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 466.6 m 568.1 466.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.93 m 568.1 557.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 535.09 m 567.8 535.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.26 m 567.8 512.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.43 m 568.1 489.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 466.6 m 568.1 466.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 443.76 m 568.1 443.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559 m 30.07 442.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 490.51 m 354.37 442.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559 m 567.02 442.68 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 541.74 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 541.74 Tm (Tamaris Healthcare \(England\) Ltd)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 518.91 Tm (Name of registered manager \(if applicable\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 496.07 Tm (Debra Ann Owen)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 473.24 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 473.24 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 450.41 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 450.41 Tm (60)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 431.46 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 411.97 m 565.6 411.97 l S 0.001 w 41.17 w 31.2 378.85 m 297.2 378.85 l S 0.001 w 20.58 w 299.45 389.14 m 565.6 389.14 l S 0.001 w 20.58 w 299.45 368.55 m 432.52 368.55 l S 0.001 w 20.58 w 432.52 368.55 m 565.6 368.55 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 400.55 m 567.8 400.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 423.39 m 567.8 423.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 400.55 m 567.8 400.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 357.14 m 567.8 357.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 424.46 m 30.07 356.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 401.63 m 298.32 356.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 424.46 m 566.72 356.06 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 407.2 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 384.36 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 384.36 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 363.78 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 363.78 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 343.47 m 297.3 343.47 l S 0.001 w 20.58 w 299.55 343.47 m 431.45 343.47 l S 0.001 w 20.58 w 433.7 343.47 m 565.6 343.47 l S 0.001 w 35.17 w 31.2 313.35 m 297.3 313.35 l S 0.001 w 35.17 w 299.55 313.35 m 431.45 313.35 l S 0.001 w 35.17 w 433.7 313.35 m 565.6 313.35 l S 0.001 w 35.17 w 31.2 275.93 m 297.3 275.93 l S 0.001 w 35.17 w 299.55 275.93 m 431.45 275.93 l S 0.001 w 35.17 w 433.7 275.93 m 565.6 275.93 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 245.81 m 565.6 245.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 332.05 m 567.8 332.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.64 m 567.8 294.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.22 m 567.8 257.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 234.39 m 567.8 234.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 182.39 m 568.1 182.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 130.39 m 568.1 130.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 78.39 m 568.1 78.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 354.89 m 567.8 354.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 332.05 m 567.8 332.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.64 m 567.8 294.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.22 m 567.8 257.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 234.39 m 568.1 234.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 182.39 m 568.1 182.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 130.39 m 568.1 130.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 78.39 m 568.1 78.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.9 m 568.1 42.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 355.96 m 30.07 41.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 355.96 m 298.42 256.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 355.96 m 432.57 256.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 355.96 m 566.72 41.83 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 338.7 Tm (dementia)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 338.7 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 338.7 Tm (30)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 315.87 Tm (mental disorder, excluding learning )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 301.28 Tm (disability or dementia)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 315.87 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 315.87 Tm (30)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 278.45 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 263.87 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 278.45 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 278.45 Tm (30)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 241.03 Tm (Additional conditions: )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 218.2 Tm (30 beds in one unit are registered for N, Nursing Care or PC, Personal Care in the )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 203.62 Tm (category DE/E, Dementia for people aged 65 or over OR MD/E, Mental Disorder for )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 189.04 Tm (people aged 65 or over. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 166.2 Tm (For the DE/E, MD/E unit, minimum staffing levels and the manager supernumerary )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 151.62 Tm (hours must be maintained as agreed with the previous registration authorities, see )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 137.04 Tm (attached, Appendix 1. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 114.2 Tm (For the OP unit, staffing levels must be maintained as follows: one member of staff )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 99.62 Tm (must be on duty when 1 to 10 service users live at the home; two staff for 11 to 20 )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 85.04 Tm (service users; and three staff for 21 service users and above. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 62.2 Tm (Of the 30 beds above two can instead be used for the category DE or MD for people )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 47.62 Tm (aged 55 or over and 28 for people aged 60 and over. )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 811.73 m 568.1 811.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 811.73 m 568.1 811.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 759.73 m 568.1 759.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 758.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 758.65 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 795.54 Tm (The remaining 30 beds in a separate unit are registered for PC, Personal Care in the )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 780.96 Tm (category OP, Older People. Two of these beds can be used instead as PD, Physical )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 766.37 Tm (Disability for people aged 55 or over. )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 747.19 m 315.25 747.19 l S 0.001 w 1 1 1 RG 20.58 w 317.5 747.19 m 346.55 747.19 l S 0.001 w 20.58 w 348.8 747.19 m 377.9 747.19 l S 0.001 w 20.58 w 380.15 747.19 m 409.2 747.19 l S 0.001 w 20.58 w 411.45 747.19 m 440.55 747.19 l S 0.001 w 20.58 w 442.8 747.19 m 471.9 747.19 l S 0.001 w 20.58 w 474.15 747.19 m 503.2 747.19 l S 0.001 w 20.58 w 505.45 747.19 m 534.55 747.19 l S 0.001 w 20.58 w 536.8 747.19 m 565.9 747.19 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 758.6 m 568.1 758.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.77 m 568.1 735.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.68 m 30.07 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 759.68 m 316.37 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 759.68 m 347.67 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 759.68 m 379.02 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 759.68 m 410.32 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 759.68 m 441.67 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 759.68 m 473.02 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 759.68 m 504.32 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 759.68 m 535.67 734.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 759.68 m 567.02 734.7 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 742.42 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 722.77 m 565.9 722.77 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 713.15 m 568.1 713.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 714.22 m 30.07 522.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 714.22 m 567.02 522.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 732.4 m 568.1 732.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 713.15 m 568.1 713.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.9 m 568.1 523.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 733.47 m 30.07 712.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 733.47 m 567.02 712.07 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 719.21 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 719.21 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 699.96 Tm (Highstone Mews is a registered care home for 60 older people. The home is divided )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 682.96 Tm (into two units, which comprise of a 30-bed unit providing residential care and a 30-bed )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 665.96 Tm (unit providing dementia/mental disorder nursing care. The home was purpose built. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.96 Tm (Both units share the same facilities for kitchen, laundry and administrative support. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.96 Tm (The home is situated in the residential area of Worsbrough Common on the outskirts of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.96 Tm (Barnsley, close to the M1 motorway and local bus routes and shops. All 60 places are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.96 Tm (accommodated in single en-suite rooms. Resident?s rooms are located on the ground )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.96 Tm (and first floors and the home is equipped with handrails, other adaptations and a lift to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.96 Tm (assist people in moving around the home. Similarly, aids for residents are provided in )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.96 Tm (bathrooms and toilets. The home had a range of communal areas. An enclosed garden )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.96 Tm (and car park are provided. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 509.58 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 492.58 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 531/Matrix [1 0 0 1 0 0]>>stream xMo0>eGJ%NrCnRVgJX*";kי~&l#jWFC +e2!c2 Xft=|愒%4j2R)n!UպE+I<Z׃s{efBkvkjO/l|%Y4 P4siEj"aw&WHcb+K03wl3HƓ MPvPATATG)7^MlyYyFۧe]+ EʮV2#lH6t]첋=Ilgwt5KfjBk;jMֺf/+zqYiӹH6t9vkbqx󞾸#]4нs1axs:Mۻx?\psQlʹ/6= ٥:m\Xcg0[8|[p YO~ߜY]pBL;p/moN[j]3shWny~vYڄ endstream endobj 22 0 obj<> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (26)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 411.35 715.44 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (This is what was used to write this report. Information about the home kept by the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (Commission for Social Care Inspection. Information returned to us by 3 relatives of )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm (people who live at Highstone Mews and 1 staff member. An unannounced visit to the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm (home. This was carried out by Michael O'Neil, regulation inspector on 2nd February )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (2009 and included talking to 6 staff and Matt Sharpe, home manager about their work )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (and the training they have completed. And checking some of the records, policies and )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm (procedures the home has to keep. Matt has been manager at Highstone Mews for 4 )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (weeks and he is not registered with the CSCI as manager but is aware that he needs to )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (undertake the process to register promptly. Four Seasons Health Care Limited also )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm (need to inform the CSCI of the changes in the management arrangements at the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (home. Some time was spent observing staff supporting people and talking with 8 )Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 1 1 1 RG 134.25 w 31.2 745.41 m 565.6 745.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 677.16 m 567.8 677.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 676.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 676.08 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm (people, a visiting health professional and 4 visiting relatives. We wish to thank the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (people living in the home, staff, and relatives for their time, friendliness and )Tj ET /F3 12 Tf BT 1 0 0 1 498.18 788.13 Tm (co-)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (operation)Tj ET /F3 12 Tf BT 1 0 0 1 88.93 773.55 Tm ( throughout the inspection process.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 758.97 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 744.38 Tm (We have reviewed our practice when making requirements, to improve national )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 729.8 Tm (consistency. Some requirements from previous inspection reports may have been )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 715.22 Tm (deleted or carried forward into this report as recommendations but only when it is )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 700.63 Tm (considered that people who use services are not being put at significant risk of harm.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 686.05 Tm (In future, if a requirement is repeated, it is likely that enforcement action will be taken.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 312.24 w 32.32 634.7 m 566.72 634.7 l S 0.001 w 20.58 w 32.7 466.04 m 569.35 466.04 l S 0.001 w 108.08 w 33.82 399.45 m 568.22 399.45 l S 0.001 w 20.58 w 33.45 332.87 m 570.1 332.87 l S 0.001 w 122.66 w 34.57 259 m 568.97 259 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 477.45 m 568.92 477.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 476.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 477.45 m 569.35 477.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 454.62 m 569.35 454.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 454.62 m 570.42 454.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 344.29 m 570.42 344.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 321.46 m 570.1 321.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 344.29 m 570.1 344.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 321.46 m 571.17 321.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 196.54 m 571.17 196.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 455.7 m 32.7 343.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 322.53 m 33.45 195.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 476.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 455.7 m 569.35 343.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 322.53 m 570.1 195.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (People looked clean, well dressed and had received a good level of personal care. )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (People said "The staff are really nice" "I like it here" "It's a lovely home".)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (Relatives said "The care is excellent " "I have no worries when I leave, I know mum )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm (will be well looked after".)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm (Staff were aware of the need to treat people with dignity and respect. During our visit )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (we saw good interactions between people and staff. Staff took time to explain what )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm (task or support they were about to offer people.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 629.93 Tm (People said they enjoyed the activities available at the home. Activities were advertised )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 615.34 Tm (around the home. The programme was comprehensive and included events within the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 600.76 Tm (home and some in the local community.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 586.18 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 571.59 Tm (People said that the quality and choice of food served was generally very good.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 557.01 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 542.43 Tm (The home was clean and tidy and no unpleasant odours were noticeable. People, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 527.85 Tm (relatives said the home was always kept very clean.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 513.26 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 498.68 Tm (People who use the service and their families met regularly with the management of )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 484.1 Tm (the home.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 633.15 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 463.92 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 461.26 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 464.48 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 397.9 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 438.43 Tm (There had been positive action on the requirements listed within the last inspection )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 423.85 Tm (report. The majority of requirements and recommendations had been acted upon and )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 409.27 Tm (resolved.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 394.68 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 380.1 Tm (Some communal areas have been redecorated and refurbished.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 365.52 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 350.93 Tm (There has been an improvement made in the medication procedures at the home.)Tj ET /F3 10 Tf BT 1 0 0 1 570.47 397.9 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 331.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 328.1 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 257.45 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 305.27 Tm (People's records must be securely stored.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 290.68 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 276.1 Tm (Some staff need further medication training.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 261.52 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 246.93 Tm (Some areas of the home are in need of refurbishment and redecoration.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 232.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 217.77 Tm (Increased procedures must be put in place to ensure that peoples' financial interests )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 203.19 Tm (are safeguarded.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 180.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 160.85 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 160.85 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 160.85 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 143.35 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 123.36 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 103.36 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 103.36 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 103.36 Tm (You can get )Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 799.09 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 799.09 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 799.09 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 781.59 Tm (240 7535.)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 31 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 523.84 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.11 53.47 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 32 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 367.89 m 563.65 367.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 97.5 w 32.32 356.64 m 564.78 356.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 305.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 305.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 306.77 m 566.98 306.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (People were individually assessed prior to admission to ensure their needs could and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (would be met. )Tj ET 0.99608 0.9451 0.76078 RG 167.49 w 33.45 197.15 m 563.65 197.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 271.9 m 565.9 271.9 l S 0.001 w 144.99 w 32.32 185.9 m 564.78 185.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 259.52 m 566.98 259.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 260.6 m 31.2 111.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 260.6 m 565.9 111.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 259.52 m 565.9 259.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 112.28 m 566.98 112.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 268.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 243.84 Tm (Three care plans checked showed that people within the service had been assessed )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 226.34 Tm (before moving into the home. Risk assessments and a plan of care reflected any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.84 Tm (specialist interventions. The assessment forms checked were detailed and fully )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm (completed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (The manager and staff liaised with professionals, the person and their families to find )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (out about peoples needs.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm (The manager or senior member of nursing/care staff visited people and undertook )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm (assessments, prior to admission.)Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.99 w 33.45 366.9 m 563.65 366.9 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 167.49 w 32.32 355.65 m 564.78 355.65 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 269.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 269.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 270.78 m 566.98 270.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (People's health is monitored and arrangements for dealing with health issues were met )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (with support from health professionals.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm (People were treated with respect and said they were very happy with the care they )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 314.83 Tm (received.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.33 Tm (Medication policies and procedures were well managed ensuring the safe )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 279.84 Tm (administration of medication.)Tj ET 0.99608 0.9451 0.76078 RG 176.25 w 33.45 156.78 m 563.65 156.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 235.9 m 565.9 235.9 l S 0.001 w 154.88 w 32.32 144.96 m 564.78 144.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 223.53 m 566.98 223.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 224.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 224.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 223.53 m 565.9 223.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 232.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.84 Tm (Three peoples care plans were checked. The people's care plans contained details )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.34 Tm (about the person's biography, personality and their preferences and choices. Overall )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm (we felt the standard of the plans were good and they did focus on the individual )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (person \(person centred\). The plans were being regularly reviewed and the changes in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm (people's health were being observed and recorded. There was evidence recorded to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (show that people and/or their relatives were involved in drawing up and reviewing the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (care plans.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm ()Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (Risk assessments were included within the documentation and included moving and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (handling, skin integrity, and other risk factors. The care plans identified that a range of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (health professionals visited the home to assist in maintaining peoples health care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (needs. People said they had regular contact with their GP and other health )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (professionals such as district nurses and opticians.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (People looked clean, well dressed and had received a good level of personal care.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (People said)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ("The staff are really nice")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ("I like it here")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ("It's a lovely home".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (Relatives said)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ("The care is excellent ")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ("I have no worries when I leave, I know mum will be well looked after")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm ("I'm kept informed about what is going on and whenever I visit the staff are always )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (helpful.")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (Health professionals said that they felt the care delivered at Highstone Mews was good )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (and that staff communicated well with them.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (Medication was securely stored. Medication records were up to date with no gaps. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (Controlled Drugs Register was checked and this had been completed correctly with two )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (signatures and a diminishing total. Staff said they had received medication training )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (and records were seen of this training having taken place, however, some of this )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (training was 3 years ago. Staff said that the manager had regularly observed them )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (undertaking medication administration rounds as part of their training programme. We )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (would recommend that all staff undertake more theoretical medication training on a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (more frequent basis.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (Staff were aware of the need to treat people with dignity and respect. During our visit )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (we saw good interactions between people and staff.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (Staff took time to explain what task or support they were about to offer people.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (We saw staff being very warm to all people who use the service. Staff frequently held )Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 41.37 w 33.45 790.72 m 563.65 790.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 20 w 32.32 778.91 m 564.78 778.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 766.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 766.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 767.78 m 566.98 767.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (or touched people when communicating with them.)Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 207.49 w 33.45 392.15 m 563.65 392.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 184.99 w 32.32 380.9 m 564.78 380.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 286.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 286.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 287.28 m 566.98 287.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (People had a choice of lifestyle within the home and were able to maintain contact with )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (family and friends ensuring that they continued to be involved in community life. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.33 Tm (People were able to make choices about daily living and be involved in some social )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 348.83 Tm (activities.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 331.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 313.84 Tm (Meals served at the home were of a good quality and offered choice to ensure people )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 296.34 Tm (receive a balanced diet.)Tj ET 0.99608 0.9451 0.76078 RG 192.75 w 33.45 165.03 m 563.65 165.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 252.4 m 565.9 252.4 l S 0.001 w 171.38 w 32.32 153.22 m 564.78 153.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 240.03 m 566.98 240.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 241.11 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 241.11 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 240.03 m 565.9 240.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 249.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.34 Tm (People said they were able to get up and go to bed when they chose and generally )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.84 Tm (how they spent their day and evenings. They said they often went out with their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.34 Tm (families. Relatives said they were able to visit at any time and were made to feel very )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.84 Tm (welcome. We saw that everyone coming to the home was offered hospitality and staff )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (took time to make sure friends and family were made to feel comfortable whilst )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm (visiting.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm (A friendly, lively and welcoming feel was evident in Highstone Mews. People and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (relatives said that the home was "a happy place" this was evident on the day of our )Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 443.85 w 33.45 589.48 m 563.65 589.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 422.48 w 32.32 577.67 m 564.78 577.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 365.3 m 566.98 365.3 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (visit. Some people said they enjoyed the activities available at the home, whilst other )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (people said that they chose not to join in with the activities arranged. Activities were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (advertised around the home. The programme was comprehensive and included events )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (within the home and some in the local community. Activities that people had )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (participated in were recorded in their care plans. We spoke with the one of the two )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (activities coordinators employed at Highstone Mews. The coordinator showed great )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (enthusiasm about her role and was keen to include as many people as possible in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (different types of activities.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (There was not enough information displayed in the home that may help people with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (orientation. There were clocks around the home that showed the correct time, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (however, pin boards on two corridors contained little or no information. Displaying )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (information such as the date, the menu for the day, the weather and a news item, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (may help the people further with orientation to time and place.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (The mealtime experience for people in the home was generally positive.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (The tables, particularly on Kingstone units, were set nicely with cloths, condiments and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (matching crockery. The dining rooms on Dillington unit looked more sparse and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (aesthetically not as pleasing.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (Staff on both units were supporting people with their meal in a polite and discreet way.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (People said they were always offered a choice and asked what they wanted for their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (breakfast, lunch and teatime meals.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (People said that the quality and choice of food served was generally very good.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (People said they were offered drinks on a regular basis throughout the day.)Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 460.65 m 563.65 460.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 149.99 w 32.32 449.4 m 564.78 449.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 372.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 372.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 373.27 m 566.98 373.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (Complaints procedures were in place and people and their relatives felt confident that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (any concerns they voiced would be listened to.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 399.83 Tm (Staff had an understanding of the procedures to be followed should they suspect any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.33 Tm (abuse at the home, so helping to ensure that people were protected from abuse.)Tj ET 0.99608 0.9451 0.76078 RG 219.99 w 33.45 237.41 m 563.65 237.41 l S 0.001 w 1 1 1 RG 22.5 w 31.2 338.4 m 565.9 338.4 l S 0.001 w 197.49 w 32.32 226.16 m 564.78 226.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 326.03 m 566.98 326.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.1 m 31.2 125.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 327.1 m 565.9 125.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 326.03 m 565.9 326.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 126.29 m 566.98 126.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 335.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (People and their representatives had been provided with a copy of the homes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (complaints procedure, which was also on display in the entrance hall. This contained )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm (details of who to speak to at the home and who to contact outside of the home to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (make a complaint should they wish to do so.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (People said that they felt very comfortable in going to the manager knowing that any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (concerns they may have would be addressed without delay.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm (Regarding safeguarding adults, the safeguarding policies and procedures were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (available to the staff. Staff said they had undertaken Safeguarding Adults training, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm (the manager was able to evidence this by producing the training records.)Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 469.89 m 563.65 469.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 97.5 w 32.32 458.64 m 564.78 458.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 408.77 m 566.98 408.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (adequate)Tj ET /F3 12 Tf BT 1 0 0 1 324.96 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (The home was clean, pleasant and hygienic although some areas of the home are in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (need of redecorating and refurbishing.)Tj ET 0.99608 0.9451 0.76078 RG 314.25 w 33.45 225.77 m 563.65 225.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 373.9 m 565.9 373.9 l S 0.001 w 292.87 w 32.32 213.96 m 564.78 213.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 361.52 m 566.98 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 362.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 361.52 m 565.9 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 370.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.83 Tm (The home was clean and tidy and no unpleasant odours were noticeable. People, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (relatives said the home was always kept very clean. Kingstone Unit lounge and dining )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (areas were domestically furnished to a good standard. Since our last visit new )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (furniture has been purchased for this unit and the communal areas have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (redecorated and new carpets have been fitted. People said they were very comfortable )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (at the home. Their bedrooms contained a variety of their own furniture and touches )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (such as ornaments and pictures. This gave their rooms a homely feel.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (Some areas of the home, Dillington unit, are in need of refurbishment and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (redecoration. In particular the paintwork in some communal areas and bedrooms is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (damaged and needs redecoration. The furniture in the lounges is worn and was )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (marked and needs replacing. As mentioned earlier the dining rooms feel stark and not )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (a very pleasant place for people to eat their meals. The shower room in the unit is also )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (in need of refurbishment. The room is very stark and clinical and there is no privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (curtain around the shower just a waist high opaque glass screen.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm ()Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 93.87 w 33.45 764.47 m 563.65 764.47 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 72.5 w 32.32 752.66 m 564.78 752.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 715.28 m 566.98 715.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (Window restrictors were fitted to all first floor windows checked. The hot water )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (temperature in one bathroom checked measured a safe temperature below 45 degrees )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (centigrade.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (This will assist in maintaining resident safety.)Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.99 w 33.45 452.39 m 563.65 452.39 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 132.49 w 32.32 441.15 m 564.78 441.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 372.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 372.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 373.77 m 566.98 373.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (Staff were employed in sufficient numbers and recruitment procedures promoted the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (protection of people.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm (People receive care from a well-trained staff team.)Tj ET 0.99608 0.9451 0.76078 RG 279.25 w 33.45 208.28 m 563.65 208.28 l S 0.001 w 1 1 1 RG 22.5 w 31.2 338.9 m 565.9 338.9 l S 0.001 w 257.87 w 32.32 196.46 m 564.78 196.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 326.53 m 566.98 326.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 327.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 326.53 m 565.9 326.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 335.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (People spoke highly of the staff team and said staff always listened and acted on what )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (they said. People said that staff were always available when needed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (Staff and the manager confirmed that staffing levels were adequate.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (Three staff files were checked at this visit. The files contained a range of information )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (including two references and a declaration of health and identification. The staff had )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (undertaken a criminal record bureau check \(CRB\), at the enhanced level. This )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (confirmed thorough recruitment practices were in place, which was sufficient to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (safeguard people.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (Staff said that they really enjoyed working at the home and got a lot of job )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (satisfaction. We found that the staff were very enthusiastic and keen to improve the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (service further. Staff were able to talk about the various training courses that they had )Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 58.87 w 33.45 781.97 m 563.65 781.97 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 37.5 w 32.32 770.16 m 564.78 770.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 749.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 749.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 750.28 m 566.98 750.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (attended. Development and training records were checked these records showed when )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (staff had completed mandatory training and refresher training.)Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 358.65 m 563.65 358.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 149.99 w 32.32 347.4 m 564.78 347.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 270.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 270.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 271.27 m 566.98 271.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (The procedures and ethos of the home ensure that the home is run in the best )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm (interests of people who use the service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm (In the main the homes policies and procedures promoted the health, safety and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.33 Tm (welfare of residents and staff. )Tj ET 0.99608 0.9451 0.76078 RG 176.75 w 33.45 157.03 m 563.65 157.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 236.4 m 565.9 236.4 l S 0.001 w 155.38 w 32.32 145.21 m 564.78 145.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 224.03 m 566.98 224.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 225.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 225.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 224.03 m 565.9 224.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 233.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.34 Tm (Matt Sharpe has been manager at Highstone Mews for 4 weeks and he is not )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.84 Tm (registered with the CSCI as manager but is aware that he needs to undertake the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.34 Tm (process to register promptly. Four Seasons Health Care Limited also need to inform )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (the CSCI of the changes in the management arrangements at the home. Matt has )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (many years experience within the nursing and caring profession and has completed )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (the Registered Managers Award. Staff, people and relatives said they were still getting )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm (to know Matt as the new manager but said that so far they had found him very )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm (approachable and helpful.)Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 548.84 w 33.45 536.98 m 563.65 536.98 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 527.47 w 32.32 525.17 m 564.78 525.17 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 259.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 259.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 260.31 m 566.98 260.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (The home had a good quality assurance system. There was evidence of internal )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (auditing of the homes environment, services and records. Staff meetings were held )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (and minutes of these meetings were seen. The responsible individual visited the home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (on a regular basis, a report was written following the visits. People who use the service )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (and their families met regularly with the management of the home. The results of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (questionnaires returned from people and relatives had been collated to determine )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (satisfaction ratings. This information was displayed on a notice board in the home. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (These quality assurance systems will help to ensure that the service is operating in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (best interest of the people who live there.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (The home handles money on behalf of some people. Account sheets were kept, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (receipts were seen for all transactions and a second individual witnessed all )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (transactions. However, peoples' financial interests were not fully safeguarded because )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (peoples' personal money accounts had not received any interest payments despite )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (some people having larger sums of money held in a Highstone Mews bank account.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (Some people's confidentiality was not protected by some of the staffs' actions. Staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (had left some peoples care plans in a lounge where other people and visitors were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (sitting. These files were left on a table over the lunchtime period where they could )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (have been accessed by an unauthorised person.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The fire risk assessment had been reviewed in November 2008. It was recorded that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (issues requiring action had been addressed.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (Staff said they had received recent fire safety and other health and safety training .A )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (sample of records showed that staff were receiving this statutory training.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (At the time of the visit fire exits were clear and hazardous products were safely stored )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (in the home. This will promote the safety and welfare of the people.)Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 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)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 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478.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 550.68 m 92.17 478.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 583.23 m 198.52 478.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 550.68 m 290.57 478.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 550.68 m 474.92 478.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 652.23 m 567.32 478.28 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 637.97 Tm (Statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 617.97 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 603.39 Tm (Standards Act 2000, Care Homes)Tj ET /F3 12 Tf BT 1 0 0 1 239.7 603.39 Tm (Regulations 2001 and the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 588.8 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 570.98 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 567.98 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 567.98 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 567.98 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 567.98 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 555.83 Tm (action)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 536.41 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 99.3 536.41 Tm (37)Tj ET /F3 12 Tf BT 1 0 0 1 201.55 536.41 Tm (17)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 536.41 Tm (People's records must be )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 519.41 Tm (securely stored.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 502.42 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 298.05 485.42 Tm (To protect people's rights.)Tj ET /F3 12 Tf BT 1 0 0 1 482.1 536.41 Tm (01/05/2009)Tj ET /F3 12 Tf BT 1 0 0 1 554.03 536.41 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 416.91 m 566.2 416.91 l S 0.001 w 18.15 w 31.2 381.64 m 91 381.64 l S 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92.12 332.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 334.02 m 568.3 334.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 296.61 m 568.3 296.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 244.61 m 568.3 244.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.61 m 568.3 192.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.98 m 568.4 441.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 391.84 m 568.4 391.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 371.44 m 568.3 371.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 334.02 m 568.3 334.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 296.61 m 568.3 296.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 244.61 m 568.3 244.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.61 m 568.3 192.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 155.19 m 568.3 155.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 443.06 m 30.07 154.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 372.52 m 92.17 154.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 392.92 m 198.52 154.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 443.06 m 567.32 154.12 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 425.79 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 410.22 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 398.07 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 380.66 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 377.66 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 377.66 Tm (Good Practice Recommendations)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 355.25 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 355.25 Tm (9)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 355.25 Tm (Staff should receive practical and theoretical medication )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 340.67 Tm (training at frequent intervals.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.83 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 317.83 Tm (12)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 317.83 Tm (Arrangements should be improved so that people can be )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 303.25 Tm (orientated to date, time and place.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 280.42 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 280.42 Tm (19)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 280.42 Tm (A programme of renewal of the fabric and decoration )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 265.84 Tm (should be produced, and work started to implement the )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 251.25 Tm (plan.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 228.42 Tm (4)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 228.42 Tm (21)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 228.42 Tm (The Dillington unit shower room should be redecorated and )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 213.84 Tm (refurbished and touches added to make it more domestic in )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 199.25 Tm (style and so less clinical.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 176.42 Tm (5)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 176.42 Tm (35)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 176.42 Tm (Peoples financial interests should be safeguarded by )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 161.84 Tm (interest being paid on any savings held on their behalf.)Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 642.1 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 602.6 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 112.69 602.6 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 143.2 602.6 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 585.1 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 567.6 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 550.1 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 532.6 Tm (misleading context. 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