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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 124.75 w 24.07 747.9 m 558.15 747.9 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 685.53 m 561.48 685.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 684.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 684.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 693.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 667.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 607.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 563.19 m 557.15 563.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 514.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 503.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 496.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 482.92 m 160.38 482.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 482.92 m 563.65 482.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 433.71 m 160.38 433.71 l S 0.001 w 1 1 1 RG 73.33 w 162.63 433.71 m 563.65 433.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.33 m 565.85 494.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 395.92 m 565.85 395.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 495.41 m 30.07 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 495.41 m 161.5 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 495.41 m 564.78 394.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 478.14 Tm (Stewton House Nursing Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 455.31 Tm (28 Stewton Lane )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 437.73 Tm (Louth)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 420.15 Tm (Lincs)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 402.56 Tm (LN11 8RZ)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 383.67 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 366.67 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 347.13 m 358.95 347.13 l S 0.001 w 1 1 1 RG 20.58 w 361.2 347.13 m 565.9 347.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 358.54 m 568.1 358.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 335.71 m 568.1 335.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 359.62 m 30.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 359.62 m 360.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 359.62 m 567.02 334.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 342.36 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 342.36 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 342.36 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 400.15 342.36 Tm (two star good service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 323.46 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 304.4 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 287.4 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 287.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 287.4 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 270.4 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 270.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 270.4 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 253.4 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 235.92 m 315.25 235.92 l S 0.001 w 20.58 w 317.5 235.92 m 565.9 235.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 213.09 m 346.55 213.09 l S 0.001 w 20.58 w 348.8 213.09 m 377.9 213.09 l S 0.001 w 20.58 w 380.15 213.09 m 409.2 213.09 l S 0.001 w 20.58 w 411.45 213.09 m 440.55 213.09 l S 0.001 w 20.58 w 442.8 213.09 m 471.9 213.09 l S 0.001 w 20.58 w 474.15 213.09 m 503.2 213.09 l S 0.001 w 20.58 w 505.45 213.09 m 534.55 213.09 l S 0.001 w 20.58 w 536.8 213.09 m 565.9 213.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 247.34 m 568.1 247.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.67 m 568.1 201.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 248.41 m 30.07 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 248.41 m 316.37 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 225.58 m 347.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 225.58 m 379.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 225.58 m 410.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 225.58 m 441.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 225.58 m 473.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 225.58 m 504.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 225.58 m 535.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 248.41 m 567.02 200.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 231.15 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 231.15 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 208.31 Tm (Douglas Tunmore)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 208.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 208.31 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 189.42 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 172.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 155.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 143.35 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 131.28 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 725.01 m 267.95 725.01 l S 0.001 w 1 1 1 RG 73.33 w 270.2 725.01 m 565.65 725.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.8 m 267.95 675.8 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.8 m 565.65 675.8 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.97 m 267.95 652.97 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.97 m 565.65 652.97 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.14 m 267.95 630.14 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.14 m 565.65 630.14 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.3 m 267.95 607.3 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.3 m 565.65 607.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.89 m 567.85 595.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 594.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 769.44 Tm (Name of care home:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 769.44 Tm (Stewton House Nursing Home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (28 Stewton Lane)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Louth)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Lincs)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (LN11 8RZ)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 671.03 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 671.03 Tm (01507602961)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 648.2 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 648.2 Tm (01507354770)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 625.36 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 602.53 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.09 m 353.25 564.09 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.09 m 565.9 564.09 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.26 m 565.6 541.26 l S 0.001 w 20.58 w 31.2 495.6 m 353.25 495.6 l S 0.001 w 1 1 1 RG 20.58 w 355.5 495.6 m 565.9 495.6 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.76 m 353.25 472.76 l S 0.001 w 1 1 1 RG 20.58 w 355.5 472.76 m 565.9 472.76 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 567.8 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.59 m 354.37 551.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.51 m 568.1 575.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.68 m 567.8 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 568.1 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.35 m 568.1 461.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.59 m 30.07 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 508.09 m 354.37 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.59 m 567.02 460.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 559.32 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 559.32 Tm (Amber Care \(East Anglia\) Ltd)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 536.49 Tm (Name of registered manager \(if applicable\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 513.66 Tm (Mrs Dawn Whitt)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 490.82 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 490.82 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 467.99 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 467.99 Tm (48)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 449.04 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 429.55 m 565.6 429.55 l S 0.001 w 41.17 w 31.2 396.43 m 297.2 396.43 l S 0.001 w 20.58 w 299.45 406.72 m 565.6 406.72 l S 0.001 w 20.58 w 299.45 386.14 m 432.52 386.14 l S 0.001 w 20.58 w 432.52 386.14 m 565.6 386.14 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 440.97 m 567.8 440.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 374.72 m 567.8 374.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 442.05 m 30.07 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 419.21 m 298.32 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 442.05 m 566.72 373.64 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 424.78 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 401.95 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 401.95 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 381.36 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 381.36 Tm (Over 65)Tj ET 1 1 1 RG 35.17 w 31.2 352.64 m 297.3 352.64 l S 0.001 w 35.17 w 299.55 352.64 m 431.45 352.64 l S 0.001 w 35.17 w 433.7 352.64 m 565.6 352.64 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 322.51 m 565.6 322.51 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.1 m 567.8 311.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 288.26 m 568.1 288.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 371.35 m 567.8 371.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.1 m 568.1 311.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 288.26 m 568.1 288.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 221.68 m 568.1 221.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 372.42 m 30.07 220.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 372.42 m 298.42 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 372.42 m 432.57 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 372.42 m 566.72 220.6 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 355.16 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 340.57 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 355.16 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 355.16 Tm (48)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.74 Tm (Additional conditions: )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 294.91 Tm (The maximum number of people who can be accommodated is 48 )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 272.08 Tm (The registered person may provide the following categories of service only: Care home )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 257.49 Tm (with Nursing - Code N to people of the following gender: Either whose primary care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 242.91 Tm (needs on admission to the home are within the following categories: Old age, not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 228.33 Tm (falling within any other category - Code OP)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 206.89 m 315.25 206.89 l S 0.001 w 1 1 1 RG 20.58 w 317.5 206.89 m 346.55 206.89 l S 0.001 w 20.58 w 348.8 206.89 m 377.9 206.89 l S 0.001 w 20.58 w 380.15 206.89 m 409.2 206.89 l S 0.001 w 20.58 w 411.45 206.89 m 440.55 206.89 l S 0.001 w 20.58 w 442.8 206.89 m 471.9 206.89 l S 0.001 w 20.58 w 474.15 206.89 m 503.2 206.89 l S 0.001 w 20.58 w 505.45 206.89 m 534.55 206.89 l S 0.001 w 20.58 w 536.8 206.89 m 565.9 206.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 218.31 m 568.1 218.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 195.47 m 568.1 195.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 219.38 m 30.07 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 219.38 m 316.37 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 219.38 m 347.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 219.38 m 379.02 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 219.38 m 410.32 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 219.38 m 441.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 219.38 m 473.02 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 219.38 m 504.32 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 219.38 m 535.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 219.38 m 567.02 194.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 202.12 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 183.6 m 565.9 183.6 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 173.97 m 568.1 173.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 175.05 m 30.07 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 175.05 m 567.02 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 193.22 m 568.1 193.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 173.97 m 568.1 173.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.65 m 568.1 40.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 194.3 m 30.07 172.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 194.3 m 567.02 172.9 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 180.04 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 180.04 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 160.79 Tm (Stewton House is situated in a residential area on the eastern outskirts of the rural )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 143.79 Tm (town of Louth. The home is registered for 48 residents. It provides care for people who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 126.79 Tm (require personal and or nursing care. The home is set in a large well-established )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 109.79 Tm (garden with a car parking area to the front and side. An extension was opened in )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 92.79 Tm (October 2006, which provides additional bedrooms, communal areas and office space. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 75.79 Tm (Within the grounds there is also a complex of self-contained units for elderly people, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 58.78 Tm (however these do not form part of the home. Local facilities can be reached by car or )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 757.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 757.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.15 m 568.1 758.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 800.47 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 33.25 783.47 Tm (public transport and the home has a 7-seater vehicle with a tail lift available to )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 766.47 Tm (transport people in and around the local community. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 746.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 729.09 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 529/Matrix [1 0 0 1 0 0]>>stream xMo1+|KGJ%N qm*%rRiRމ=~^`kBq8qdQ=>`9 8[- 2K',)MP!BNquU J/G/.ZIźO$-,VZ[S{zle+ҴFiN߅GV&2Nv\k|u4* {;?y*Ȧ<#d<ɛP5Z:hU)xAʌ}*#cg+yIyFe]+ EʮV2#lH6t]첋=Il'wt5s]gjBk;jMdϾ+zvYiӹH6t9vmbq𙾸#]4нs1qxk:N0\psQlʩ/6= ٥:mYcg~- xـ2opfq;s}ffw |YqfoRg7-u94닿7n7l~} endstream endobj 22 0 obj<> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (26)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 411.35 715.44 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (The quality rating for this service is 2 star. This means the people who use this service )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (experience good quality outcomes.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm (This was an unannounced visit and it formed part of a key inspection, focusing on key )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (standards, which have the potential to affect the health, safety and welfare of people )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (who use the service. Throughout this report the terms 'we' and 'us' refer to The )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm (Commission for Social Care Inspection \(CSCI\). We took into account previous )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (information held by us including the previous inspection report, their service history )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (and records of any incidents that we had been notified of since the last inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (Before we made our visit the provider had returned the Annual Quality Assurance )Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 1 1 1 RG 250.91 w 31.2 687.07 m 565.6 687.07 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 560.49 m 567.8 560.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 559.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 559.42 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm (Assessment \(AQAA\). This gave us information about their own assessment of how well )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (they are meeting standards and their plans to improve aspects of the service. We )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (received four surveys from people and five surveys from care staff before we visited. )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 758.97 Tm (The main method used to carry out the inspection is called 'case tracking', this includes )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 744.38 Tm (following the care of a sample of people through their records and assessing their care. )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 729.8 Tm (We spoke with three people who use the service and saw rooms of six people who gave )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 715.22 Tm (us permission. We spoke with two staff members, the deputy manager and the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 700.63 Tm (activities organiser. No visitors were available at the time of this visit. During this visit )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 686.05 Tm (the inspector spent time with the manager who was informed of the general outcomes )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 671.47 Tm (of this visit.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 656.89 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 642.3 Tm (We were told that the current fees for a weeks stay at the service range from three )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 627.72 Tm (hundred and ninety eight pounds to six hundred and forty pounds depending on the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 613.14 Tm (level of care required and if the service user is receiving residential care or nursing )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 598.55 Tm (care. Extras charged for include chiropody, hairdressing toiletries and newspapers. The )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 583.97 Tm (providers Service Users guide and the last inspection report is available from the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 569.39 Tm (manager.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 181 w 32.32 700.32 m 566.72 700.32 l S 0.001 w 20.58 w 32.7 597.28 m 569.35 597.28 l S 0.001 w 78.92 w 33.82 545.28 m 568.22 545.28 l S 0.001 w 20.58 w 33.45 493.29 m 570.1 493.29 l S 0.001 w 122.66 w 34.57 419.41 m 568.97 419.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 608.7 m 568.92 608.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 607.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 608.7 m 569.35 608.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 585.87 m 569.35 585.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 585.87 m 570.42 585.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 504.7 m 570.42 504.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 481.87 m 570.1 481.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 504.7 m 570.1 504.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 481.87 m 571.17 481.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 356.95 m 571.17 356.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 586.94 m 32.7 503.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 482.95 m 33.45 355.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 607.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 586.94 m 569.35 503.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 482.95 m 570.1 355.88 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (People feel that they are cared for in a safe, well-maintained, homely environment by )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (good staff who are aware of their needs. People said that the food is excellent and )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm (there is a choice', 'its a lovely place and the carers are excellent', 'you couldn't find )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (fault with any of the nurses'. The manager stated we provide a high standard of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm (and there is good team support throughout the team. She also commented that they )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm (work well with other professional health carers workers who visit the home. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm (provider safeguards residents by ensuring that staff undergo a robust recruitment )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (process. They are well trained and supported to make sure that they can meet peoples )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm (needs.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 629.93 Tm (The carers were observed throughout this visit as being competent, kind and polite )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 615.34 Tm (when speaking to people.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 698.77 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 595.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 592.51 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 595.73 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 543.73 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 569.68 Tm (The manager stated that communication has improved between staff and that they are )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 555.09 Tm (able to find their own solutions to those problems that occur relating to the care of )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 540.51 Tm (residents. She also felt that there has been a big improvement in moral withing the )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 525.93 Tm (staff group. Training records seen showed that training is specific to the needs of )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 511.35 Tm (individual team members who benefit from this approach. )Tj ET /F3 10 Tf BT 1 0 0 1 570.47 543.73 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 491.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 488.51 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 417.86 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 465.68 Tm (Care plans must address the issues of individual residents privacy and dignity and how )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 451.1 Tm (this is to be delivered. This would ensure that individual residents have their say as to )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 436.51 Tm (how their privacy and dignity is to be maintained given the daily routines that )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 421.93 Tm (communal living imposing on them.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 407.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 392.77 Tm (Care plans seen of three residents did not reflect person centred care planning. This )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 378.18 Tm (must be introduced so as to ensure that residents are actively involved in their care )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 363.6 Tm (plans, which would reflect the care that they request.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 341.27 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 321.27 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 321.27 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 321.27 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 303.77 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 283.77 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 263.77 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 263.77 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 263.77 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 246.27 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 246.27 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 246.27 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 228.77 Tm (240 7535.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 32 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 359.14 m 563.65 359.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 114.99 w 32.32 347.89 m 564.78 347.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 288.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 288.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 289.27 m 566.98 289.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (Good information is available to prospective residents to enable them to make a choice )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (about staying in the home. People received an assessment, which resulted in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.33 Tm (needs being met.)Tj ET 0.99608 0.9451 0.76078 RG 194.75 w 33.45 166.03 m 563.65 166.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 254.4 m 565.9 254.4 l S 0.001 w 173.37 w 32.32 154.21 m 564.78 154.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 242.02 m 566.98 242.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 243.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 243.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.02 m 565.9 242.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 251.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 226.34 Tm (The providers AQAA confirms that 'people looking to enter the home themselves or )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.84 Tm (their relatives are encouraged to visit the home and stay for the day, sample meals )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm (and talk to other clients within the home. A Service user guide is given to the clients, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (this gives them information about the home and the service we at Stewton are able to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (offer. The Service User guide can be provided in Large Print if required, and would be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm (translated in to different languages should this be needed'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.84 Tm (We looked at the files of three residents who were being case tracked, which )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 86.34 Tm (evidenced that pre-admission assessments had taken place and their care needs were )Tj ET endstream endobj 33 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 373.85 w 33.45 624.48 m 563.65 624.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 352.48 w 32.32 612.66 m 564.78 612.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 434.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 434.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 435.3 m 566.98 435.3 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (clearly identified. Resident also contained assessments both from social services )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (departments and from hospitals Files of those people who were being case tracked )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (also showed that risk assessments had been undertaken and were revised during their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (stay as required. Residents are also written to by the manager confirming whether the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (home can meet their needs or not.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (Four staff surveys were received prior to this inspection. Three of the four stated that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (they are always given up to date information about the needs of people they support.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (However, not all files contained copies of letters sent to prospective resident )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (confirming that their needs could be met. The manager stated that she would ensure )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (that copies are made available in files.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (One resident confirmed that her son had a look around prior to admission. She )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (commented that when she came everybody was pleasant and welcoming and that she )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (had a full assessment both at home and in hospital. A second resident confirmed that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (she had been seen by a nurse before coming in and was very happy.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (This home provides an intermediate care service but no clients had been admitted )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (recently.)Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 393.14 m 563.65 393.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 114.99 w 32.32 381.89 m 564.78 381.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 322.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 322.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 323.27 m 566.98 323.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (The health and welfare needs of people living in the home are fully met. Medication is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (safely administered to people and an accurate record is kept. Care plans do not )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm (address individual residents wishes regarding privacy and dignity.)Tj ET 0.99608 0.9451 0.76078 RG 228.75 w 33.45 183.03 m 563.65 183.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 288.4 m 565.9 288.4 l S 0.001 w 207.37 w 32.32 171.21 m 564.78 171.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 276.02 m 566.98 276.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 277.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 277.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 276.02 m 565.9 276.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 285.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 260.34 Tm (The providers AQAA shows us that 'we are able to offer a wide rage of nursing skills, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 242.84 Tm (and have close links with Multidisciplinary teams for support and advise should it be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.34 Tm (needed. A Local GP visits on a weekly basis and other surgery's visit as and when )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.84 Tm (requested by the nursing team. We feel that this is benefiting the clients as medication )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.34 Tm (is reviewed and any unnecessary medication discontinued'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (Neither of the two people who were being case tracked knew about their care plans. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm (We looked at three files of residents who were being case tracked, which showed that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (their likes and dislikes were identified. However, there was no evidence that individual )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (residents had been asked as to how they wished their intimate care need to be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm (managed. Peoples files were not person centred in relation to the delivery of their )Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 513.85 w 33.45 554.48 m 563.65 554.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 492.47 w 32.32 542.67 m 564.78 542.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 294.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 294.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 295.31 m 566.98 295.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (care. The manager confirmed that care plans need to be amended to reflect person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (centred care for all residents.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (Both residents told the inspector that the carers maintained their privacy. Files also )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (identified the health care needs of residents and when the GP or chiropodist visits. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (Four surveys received from people who live at the home confirmed that care staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (listen and act on what they say. Two residents felt that staff are sometimes available )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (when they need them and two other resident stating that staff are usually available.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (Two care staff confirmed that they were aware of peoples intimate care needs and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (knew how to ensure that their privacy and dignity is maintained.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (This visit found that risk assessments for individual residents are incorporated into )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (care plans with details, so that where there are issues of concern they are acted upon. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (Monthly reviews were also seen in files and were up to date and evidenced that people )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (had been involved with the review.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (The pharmacist visited the home on the 24/09/08 and recorded that a medication )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (evaluation was carried out with no discrepancies being found. Medication sheets were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (examined and it was found that an accurate record is kept of all medication given to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (residents on the day of this visit. The manager confirmed that no residents self )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (medicates at the present time.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (One resident confirmed that 'I get my medication regularly and I have had a review of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (my care with a nurse'. Another comment was ' the care is wonderful and care staff are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (gentle when they care for me, none are rough'. Another comment from a resident was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm ('the staff are very likable and we have some good laughs'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 427.14 m 563.65 427.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 114.99 w 32.32 415.89 m 564.78 415.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 356.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 356.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 357.27 m 566.98 357.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (The home enables residents to maintain and develop social interests and relationships )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (of their choice. Residents receive a nutritious, varied diet, which meets their individual )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.33 Tm (preferences and health requirements.)Tj ET 0.99608 0.9451 0.76078 RG 262.75 w 33.45 200.03 m 563.65 200.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 322.4 m 565.9 322.4 l S 0.001 w 241.37 w 32.32 188.21 m 564.78 188.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 310.02 m 566.98 310.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 311.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 310.02 m 565.9 310.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 319.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 294.34 Tm (The providers AQAA informs us that 'our Activities Coordinator is currently undertaking )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 276.84 Tm (a Rehabilitation Course, which is focusing on therapeutic activities for clients within the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 259.34 Tm (elderly care setting. She is working closely with all clients and families to improve the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 241.84 Tm (service we offer. Daily life within the home is relaxed and focused on the clients wishes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.34 Tm (and needs'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.34 Tm (The home employs an activities coordinator to provide at least 16 hours social )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.84 Tm (stimulation a week. The activities organiser stated the choices and wishes of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (residents regarding their social life are identified at the initial assessment. She )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm (described the range of activities undertaken and that there is a activities committee )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm (made up of people in the home who dictate the activities that they wish to have. . )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm (Records evidenced daily games, activities and outings. Residents were also involved in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (growing vegetables and herbs; these were then used in the kitchen. On the day of the )Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 478.85 w 33.45 571.98 m 563.65 571.98 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 457.47 w 32.32 560.17 m 564.78 560.17 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 329.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 329.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 330.31 m 566.98 330.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (visit residents were reading in the conservatory or playing scrabble.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (Two residents confirmed that they were involved in activities with one being a helper )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (to the activities organiser. She stated that we knit jackets and boots, we also voted to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (have a water cooler in the lounge. Another resident commented that the activities )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (organiser has wonderful ideas. Another comment was she good, so helpful and kind'. A )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (specific comment was we have won second prize garden for two years. Evidence in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (activities book showed that entertainers came to the home and the local priest visited )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (every month. Initial assessments contained a details about peoples past hobbies.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (The home has a people carrier, which can allow people access to the community if the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (so wish.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (The home encourages visitors, and entries in the visitors book showed that people had )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (visited regularly. A resident stated that her sons visit her sometimes and they are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (made welcome at the home and they are given a drink and a biscuit.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (The inspector met with four residents while waiting for there lunch. They all made )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (positive comments about the food . One resident felt that 'the food is excellent, there )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (is a choice and we are so satisfied with the meals'. Another comment made by a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (resident was 'at Christmas the food and everything was beautiful'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (Observation of the lunchtime meal showed that it was served in a relaxed manner in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (the dining room areas or in residents bedrooms, with staff offering help in a sensitive )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (manner.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm ()Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 102.5 w 33.45 495.64 m 563.65 495.64 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 80 w 32.32 484.39 m 564.78 484.39 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 442.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 442.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 443.27 m 566.98 443.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (There are robust systems in place to protect residents from abuse. )Tj ET 0.99608 0.9451 0.76078 RG 348.74 w 33.45 243.02 m 563.65 243.02 l S 0.001 w 1 1 1 RG 22.5 w 31.2 408.4 m 565.9 408.4 l S 0.001 w 327.37 w 32.32 231.21 m 564.78 231.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 396.02 m 566.98 396.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 397.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 397.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 396.02 m 565.9 396.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 405.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 380.33 Tm (The providers AQAA shows us that 'all complaints and comments about our service are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 362.83 Tm (taken seriously. We train our staff in the Safeguarding of Vulnerable Adults to ensure )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.34 Tm (all our clients are protected from any form of abuse.We are always looking to learn )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 327.84 Tm (from comments raised by clients and their families.The manager is sitting on the Social )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (service lead sub group for Safeguarding training and development'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm (All surveys showed that they the residents know how to make a complaint and no )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (concerns were raised. Residents also knew who to speak to if they were unhappy.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (The home has a complaints procedure, which tells residents and relatives how to make )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (a complaint and how it will be handled. All residents have a copy of a summarised )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm (complaints policy in their room for their information.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (The Commission had received no complaints about the home, however the homes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm (records showed that fourteen thirteen complaints had been received during the past )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 117.85 Tm (year. These had been correctly addressed and documented. The manager confirmed )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.35 Tm (that a system monitoring call bells has been installed and evidences how long it takes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 82.85 Tm (to address a ring from any resident. There has been one safeguarding referral in which )Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 181.37 w 33.45 720.72 m 563.65 720.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 159.99 w 32.32 708.91 m 564.78 708.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 627.79 m 566.98 627.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (the provider worked closely with the investigation authority. The outcome of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (investigation was not substantiated.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (All residents who were being case tracked stated that they felt safe in this home. One )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (resident stated that she had not made a complaint and that staff were approachable if )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (she wished to make a complaint.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (Peoples surveys showed that they knew who to speak to if they were unhappy and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (that they knew who to make a complaint.)Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 469.89 m 563.65 469.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 97.5 w 32.32 458.64 m 564.78 458.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 408.77 m 566.98 408.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (Residents benefit from a comfortable, warm and clean environment that meets their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (individual needs.)Tj ET 0.99608 0.9451 0.76078 RG 314.25 w 33.45 225.77 m 563.65 225.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 373.9 m 565.9 373.9 l S 0.001 w 292.87 w 32.32 213.96 m 564.78 213.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 361.52 m 566.98 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 362.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 361.52 m 565.9 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 370.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.83 Tm (The providers AQQ states that 'we have a well appointed, well maintained building in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (which to operate. Everywhere is kept clean and tidy under the direction of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (housekeeper. The majority of the rooms are single, with all new rooms added having )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (ensuite facilities.There are numerous sitting areas within the home, all slightly )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (different so that clients have the choice to sit either in a busy walk area, a quiet )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (lounge or a music room. Clients are encouraged to move around the building as their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (mood takes them'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (There are call bells in all rooms, which residents have good access to. Rooms were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (seen by the inspector to be personalised to a high standard. There are telephone )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (points so that residents have a choice about using a phone of their own and there are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (television points in all rooms. During the visit the manager confirmed that there is a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (programme of maintenance in place. The manager confirmed that two profile nursing )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (beds had been puchased, four air cell mattresses, new furniture in two rooms, new )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (sitting room chairs and new two lounge carpets fitted. During the inspection of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (home it was seen that the front entanced was being painted and a vacated room was )Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 216.36 w 33.45 703.22 m 563.65 703.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 194.99 w 32.32 691.41 m 564.78 691.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 591.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 591.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 592.79 m 566.98 592.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (being deep cleaned.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (All gardens are landscaped and have garden furniture so people can sit outside in a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (pleasant environment.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (Two residents stated that they liked their rooms and had brought their own things with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (them when admitted. They also said that their rooms are kept clean, dusted and tidy )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (and there are no unpleasant smells. We visited six bedrooms with the consent of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (residents. They were found to be personalised, clean and decorated to a high )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (standard. All residents seen stated that they were very happy with their rooms.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 461.14 m 563.65 461.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 114.99 w 32.32 449.89 m 564.78 449.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 390.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 390.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 391.27 m 566.98 391.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (The home was adequately staffed with employees who were experienced, competent )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (and trained to care for older people. Robust procedures for the protection of people are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm (followed. )Tj ET 0.99608 0.9451 0.76078 RG 296.75 w 33.45 217.03 m 563.65 217.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 356.4 m 565.9 356.4 l S 0.001 w 275.37 w 32.32 205.21 m 564.78 205.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 344.02 m 566.98 344.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 345.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 345.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 344.02 m 565.9 344.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 353.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (The providers AQAA states that 'staffing levels are maintained to cover to needs within )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (the home. The dependency of the clients and the lay out of the home is considered )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (when completing the off duty. Job descriptions are clear and staff are encouraged to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (discuss these at appraisal'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (The manager stated that the recruitment policy of the home is being followed. We )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (looked at a sample of two new staffs files which evidenced that robust recruitment )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (procedures were in place, with Criminal Record Bureau checks and written references )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (taken. One care worker commented that she had undertaken induction training when )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (starting work at the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (Four staff surveys show that the provider carried out appropraite checks before they )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (started work at this home. Comments made in three surveys was that references were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (required as well as criminal record checks. These surveys also confirmed that an )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (induction was undertaken when they first started work relating to being intoduced to )Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 496.35 w 33.45 563.23 m 563.65 563.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 474.97 w 32.32 551.42 m 564.78 551.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 311.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 311.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 312.81 m 566.98 312.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (people in the home and the policies and procedures. One specfic comment was 'the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (induction process was benifical not thrown in at the deep end'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (Surveys from staff also evidenced that they recive training relevant to their role. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (Comments made were 'we have regular training and are encouraged to attend relevant )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (courses'. 'Training is constantly available for all areas'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (Residents surveys show that they feel that staff listen and act on what they say. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (However, it was felt that staff are available only somtimes for two residents and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (uaually for two others.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (Residents stated there is always sufficient staff on duty to meet their needs. Staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (confirmed that the staffing rota is maintained. They confirmed that there are a 'few )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (blips' due to colds and some staff who do not cooperate as much as others. Staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (commented that they feel they are able to meet residents needs with the numbers of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (staff on duty.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (We looked at the staff rota and training information available on staff files and they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (were seen to be up to date. The manager and staff stated that staffing levels are being )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (maintained and ensures a mix of skills are available to meet the needs of residents.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (One carer stated that she has National Vocational Qualifications \(NVQ\) 2 and is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (working towards level 3 for working with people who are elderly. She had undertaken )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (training including; fire training, first aid, manual handling, food hygine, incontinance )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (care, and health and safety. The second carer a level 1 nurse confirmed that she keeps )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (up to date with her training and is the lead for end of life care.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm ()Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 376.14 m 563.65 376.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 114.99 w 32.32 364.89 m 564.78 364.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 305.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 305.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 306.27 m 566.98 306.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (The home is managed competently and the staff team are supported in carrying out )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm (their respective roles. The views of people are listened to and they are involved in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (decisions affecting them.)Tj ET 0.99608 0.9451 0.76078 RG 211.75 w 33.45 174.53 m 563.65 174.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 271.4 m 565.9 271.4 l S 0.001 w 190.37 w 32.32 162.71 m 564.78 162.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 259.02 m 566.98 259.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 260.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 260.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 259.02 m 565.9 259.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 268.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 243.34 Tm (The Registered Manager, was registered with the Commission in December 2005. She )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.84 Tm (is a registered nurse with management and care experience. Residents, and staff, said )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.34 Tm (that she was supportive and approachable and felt confident to take any concerns to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.84 Tm (her.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (The home has a company audit system to gain the views of people living and working )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (at the home. This includes service user questionnaires, meetings and various company )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (audits. These ensure that people have the opportunity to discuss how the home is run )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm (and what improvements can be made.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm ()Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 268.86 w 33.45 676.97 m 563.65 676.97 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 247.49 w 32.32 665.16 m 564.78 665.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 539.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 539.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 540.29 m 566.98 540.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (Staff comments included, when I first started as a senior I could go to the office and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (they always had time for me. Never felt that I was interrupting when I go and see the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (manager. Both carers confirmed that they have regular staff meetings and supervision.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (The manager said that residents or their relatives handled their finances, so currently )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (the home holds no money in safekeeping for people.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (We looked at residents files and a record had been made about clothing items and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (valuables that the residents have brought with them on admission.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (The providers AQAA identified that there are a range of policies and procedures )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (available in the home relating to the health and safety of residents. This document )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (also showed dates when equipment was serviced and fire alarm checked to ensure the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (safety of residents and staff.)Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 614.58 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 0.001 w 30.3 w 199.65 565.88 m 289.5 565.88 l S 0.001 w 30.3 w 291.75 565.88 m 473.9 565.88 l S 0.001 w 30.3 w 476.15 565.88 m 566.2 565.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.16 m 568.4 651.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 549.6 m 568.4 549.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 652.23 m 30.07 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 583.23 m 92.12 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 583.23 m 198.52 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 583.23 m 290.62 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 583.23 m 475.02 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 652.23 m 567.32 548.53 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 637.97 Tm (Statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 617.97 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 603.39 Tm (Standards Act 2000, Care Homes)Tj ET /F3 12 Tf BT 1 0 0 1 239.7 603.39 Tm (Regulations 2001 and the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 588.8 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 570.98 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 567.98 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 567.98 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 567.98 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 567.98 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 555.83 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 487.16 m 566.2 487.16 l S 0.001 w 18.15 w 31.2 451.89 m 91 451.89 l S 0.001 w 18.15 w 93.25 451.89 m 197.4 451.89 l S 0.001 w 18.15 w 199.65 451.89 m 566.2 451.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.23 m 568.4 512.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.69 m 568.4 441.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 513.31 m 30.07 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 463.17 m 92.12 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 463.17 m 198.52 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 513.31 m 567.32 440.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 496.04 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 480.47 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 468.32 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 450.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 447.91 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 447.91 Tm (Good Practice Recommendations)Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 642.1 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 602.6 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 112.69 602.6 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 143.2 602.6 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 585.1 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 567.6 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 550.1 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 532.6 Tm (misleading context. 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