Help with ordering inspection reports

How to order reports from the web

The first ten copies you order from us in a year (April to April) are free. After that each inspection report will cost £5 which includes postage and packing. For example, if you order 11 reports, you will need to pay £5. If you order 20 reports, you will need to pay £50. If you order 10 reports, then place an order at a later date, you will be charged for each report you order.

The ordering system is fairly straightforward, however below is a step-by-step guide to refer to:

Service Details page
At the bottom of the page on the right hand side you are given the option to either view/download the report or order printed copies. Click on your option.

Your Order So Far page
Here you can decide how many copies of each report you want to order, and can either choose to continue shopping, or proceed to checkout.

Enter Customer Details page
This page asks for your name and address. Once you have entered these details, click on 'view final order'.

Confirm Order Details page
This gives you an overview of your order, and gives you an opportunity to return to the shopping basket if necessary. If you are happy with the details, please click 'confirm order'. If you have ordered more than ten reports you need to click on 'enter payment details' at the bottom of the page.

Inspection Report Payment page
Fill in the information required about your credit/debit card, then click 'authorise' once only.

Your Order Information page
This will give you an order reference number. That's it!

How to order reports by phone

Call this number: 0870 240 7535

Have the names of the reports you wish to order to hand, as well as your credit/debit card details, and the orders call centre operator will do the rest. They will also give you an order number.